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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
August 12, 2023
Dealership was updated and clean. Located in a nice area. Was unaware the dealership was no longer Safro Toyota. I was approached by Kevin. He was nice, pleasant, was not high pressur Located in a nice area. Was unaware the dealership was no longer Safro Toyota. I was approached by Kevin. He was nice, pleasant, was not high pressure. I told him that I just started looking at vehicles to see what’s out there. He understood He showed me the Rav 4 models as that is the Toyota I was interested in looking at. He did a nice job explaining the features of the different models of the Rav 4. If I do decide to make a purchase, I will contact Kevin. More
by Odalisque64
Employees Worked With
Kevin Rhiel
August 10, 2023
Zack S. was the best with fixing my cars air conditioner. Went to a different dealership that did nothing. Zach had my car working in a day. was the best with fixing my cars air conditioner. Went to a different dealership that did nothing. Zach had my car working in a day. More
by darlynhz
Employees Worked With
August 10, 2023
Excellent customer service as well as service. Zach S was awesome! I recommend this place Zach S was awesome! I recommend this place More
by Lynn
August 10, 2023
Staff member (Bill P) went out of his way to accommodate me although I was late for the service appointment me although I was late for the service appointment More
by arjunrao52
Employees Worked With
August 10, 2023
Jackson at Toyota of Brookfield was informative, professional, and expedient in helping me purchase my first car. The service was excellent! professional, and expedient in helping me purchase my first car. The service was excellent! More
by AirellaS
Employees Worked With
August 09, 2023
Suni was extremely helpful with making my first new car purchase as painless and lease stressful experience. The guy with financing was also extremely helpful and funny. Overall had a great time and am lov purchase as painless and lease stressful experience. The guy with financing was also extremely helpful and funny. Overall had a great time and am loving my new car. More
by tyler
August 08, 2023
Very friendly group, salesman nick was great to work with and followed up after the sale. and followed up after the sale. More
by Jim
Employees Worked With
