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Toyota of Brookfield
Brookfield, WI
2,676 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,676 reviews
June 12, 2023
Oil change done on my tundra. 7am appointment and was out on way a bit after 8am. No issues at all. 7am appointment and was out on way a bit after 8am. No issues at all. More
by Steven V.
Employees Worked With
June 12, 2023
My experience is related to service. They do verify well and do what they say. They do verify well and do what they say. More
by Steve
Employees Worked With
June 11, 2023
Jackson was a great salesman, so friendly, efficient, and knew everythign there was to know about my car. knew everythign there was to know about my car. More
by zackpallen
Employees Worked With
June 11, 2023
Honestly, I can’t name a better duo to work with other than Eugene and Gil! The minute we arrived on the lot to the time we left the lot. They were both there if we had any questions. They made sure that than Eugene and Gil! The minute we arrived on the lot to the time we left the lot. They were both there if we had any questions. They made sure that we had everything we needed. Especially having our two toddlers there. It’s not every parents dream to bring their toddlers to a dealership! However, the patience and understanding was very much appreciated! Especially by the time we got to the financial office with Zak! He was quick and efficient. Helped us get in and out with extreme patience! My husband and I are thankful we ended up working with Eugene as our main salesman! It was a great overall experience and we look forward to servicing our brand new car at Toyota of Brookfield for years to come! See you guys in 6 months! More
by Anna F.
June 10, 2023
This experience was great Jackson is a very nice guy he walked us threw the steps. forget tesla come to Toyota walked us threw the steps. forget tesla come to Toyota More
by Slew
Employees Worked With
June 10, 2023
I was looking to get information on cars I was possibly interested in and the rep that helped me was named Kevin. He was very helpful and professional. interested in and the rep that helped me was named Kevin. He was very helpful and professional. More
by Stormy
Employees Worked With
Kevin Rhiel
June 10, 2023
I worked with Ericka and the experience was great. there was a little mishap but the way Ericka helped out and kept us reassured we are very pleased with service and purchase thank you! there was a little mishap but the way Ericka helped out and kept us reassured we are very pleased with service and purchase thank you! More
by Nick Mitt
Employees Worked With
Ericka
