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Toyota of Brookfield
Brookfield, WI
2,615 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,615 reviews
July 02, 2023
Overall process was smooth for buying a car. It was good to have a dealership that readily and easily works with Uber drivers. Suní Kumar was very helpful, but i didn’t like that he fake laugh It was good to have a dealership that readily and easily works with Uber drivers. Suní Kumar was very helpful, but i didn’t like that he fake laughed at my wife and I’s jokes. He could have told us he didn’t think we were funny! We were glad to help him move up on the board! More
by claytonhd7
Helpful July 02, 2023
Nick Terranova was awesome! Was very patient with both my father and I! He also answered any questions we had! Great experience! Was very patient with both my father and I! He also answered any questions we had! Great experience! More
by buckyturner07
Employees Worked With
July 01, 2023
People were easy going and nice to work, little short staff but Nick ran around trying to get things done as fast as possible and he answered all my questions about the car without hesitation and even ga staff but Nick ran around trying to get things done as fast as possible and he answered all my questions about the car without hesitation and even gave me cool tips on the features. More
by Jennifer
July 01, 2023
Nicholas Terranova helped us get our first car. Good guy — patient, helpful and attentive. We were in and driving out in a new CRV hybrid in a few hours. Zan Yasanek helped us in finance. Personabl Good guy — patient, helpful and attentive. We were in and driving out in a new CRV hybrid in a few hours. Zan Yasanek helped us in finance. Personable and upbeat. We were smiling even as we paid over tens of thousands of dollars. Very happy with the experience. More
by Mcmurtry.alex
June 29, 2023
Amazing service from Bella M! Recently had my 2021 Avalon serviced. Bella is very professional, punctual and knowledgeable. Honest and explains the work required. Appreciate her Recently had my 2021 Avalon serviced. Bella is very professional, punctual and knowledgeable. Honest and explains the work required. Appreciate her service. More
by stucker
Employees Worked With
Bella M
June 26, 2023
Nick was great to work with. He was friendly and not pushy at all. He was knowledgeable about vehicles and explained trim level differences well. We did not end of buying the veh He was friendly and not pushy at all. He was knowledgeable about vehicles and explained trim level differences well. We did not end of buying the vehicle there but I would still recommend working with Nick at this dealership. More
by hondaciviclover
Employees Worked With
June 25, 2023
Salesman Riley was super helpful and informative when looking into getting myself a new vehicle. He made it easy for me to understand, was quick with his work, and made it ultimately the easiest transact looking into getting myself a new vehicle. He made it easy for me to understand, was quick with his work, and made it ultimately the easiest transaction when buying a new car. Would definitely come to him again for any of my future needs. More
by jimmydn002
