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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
November 12, 2023
I have been trying to buy a vehicle for the past week. I continue to be provided with different amounts for the cost of the vehicle. When I finally thought we aligned on a price, I was told I would rece I continue to be provided with different amounts for the cost of the vehicle. When I finally thought we aligned on a price, I was told I would receive a that day to finalize, the call didn't come until the next day. The salesperson not only did not have the correct price that was agreed, but also now stating that there is an additional $500 fee for a required wet signature in Wisconsin, which no other dealership I have spoken to can confirm. This is my first time buying an out of state vehicle, and not only has this been poor experience all around, but I have now lost confidence is this particular dealership sell the vehicle as advertised. More
by vandyke1720
Employees Worked With
Josh Baker, Dan
November 11, 2023
Thank you Riley for being thoughtful and thorough for our new to us vehicle, it’s been a long time since I purchased a vehicle from here but I’m glad everyone here made it easy. new to us vehicle, it’s been a long time since I purchased a vehicle from here but I’m glad everyone here made it easy. More
by Paul S
Employees Worked With
Riley S
November 10, 2023
Bri was amazing and took great care of me while her technician took care of my car. Highly recommend Toyota of Brookfield and make sure you ask for Bri Braun. technician took care of my car. Highly recommend Toyota of Brookfield and make sure you ask for Bri Braun. More
by tanyadb
Employees Worked With
November 08, 2023
Thank you Chelsea and Riley on the great deal and not having me fly to New York for a car. having me fly to New York for a car. More
by BernardB
November 08, 2023
The staff are usually helpful every time I come in. The price does fluctuate a bit every time I come in for the same service, and like everyone I prefer to save money 😅. Bill P. helped to answer a The price does fluctuate a bit every time I come in for the same service, and like everyone I prefer to save money 😅. Bill P. helped to answer all questions I had when coming in, and made sure to listen to my concerns. He also immediately sent a greeting message after checking me in for the service. I appreciated the help he provided and his patience with my questions. More
by Anastasya
November 08, 2023
Very easy to deal with the folks here. Had a great experience buying a new vehicle from Jackson along with the help from Zak in the finance office. Had a great experience buying a new vehicle from Jackson along with the help from Zak in the finance office. More
by Arian
November 08, 2023
Very pleased with service. Bill P is responsive and thorough! He also took the time to explain what was needed and listened! Bill P is responsive and thorough! He also took the time to explain what was needed and listened! More
by Jeff L
