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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
December 01, 2023
I brought my best friend in to buy from Bonnie because she was so great at helping me with purchase. The experience was just as great as last time and I’ll continue to send friends and family her way. she was so great at helping me with purchase. The experience was just as great as last time and I’ll continue to send friends and family her way. More
by James T
Employees Worked With
Bonnie Stone
December 01, 2023
I could not be happier with my new 2023 Rav 4 from Toyota of Brookfield. My experience with the dealership was top drawer in everyday from initial contact, to payment. I especially appreciate Kyle Krochmal. of Brookfield. My experience with the dealership was top drawer in everyday from initial contact, to payment. I especially appreciate Kyle Krochmal. He was amazing. He walked me through all the aspects of the operation of the vehicle and took special attention to teach me the electronics ( gps, bluetooth etc.). He was patient, listened well to my needs and wishes, guided me through each step, handled all my questions, and made me feel that all my many questions were important and commonplace. He has handled follow up questions in the same way. That is a skill! He added other personal touches like a note on my key ring and check-ins to assure I was doing Well. Thank you Toyota of Brookfield and Kyle Krochmel!! More
by Kleck
Employees Worked With
Kyle Krochmal
December 01, 2023
Surprisingly I had a very good experience at this dealership. I didn’t come in to buy because I hate the car buying experience. I just wanted some questions answered by a professional and I got that dealership. I didn’t come in to buy because I hate the car buying experience. I just wanted some questions answered by a professional and I got that plus more. Bonnie was so knowledgeable and easy to talk to that before you knew it I was signing paperwork. More
by Raymond
Employees Worked With
Bonnie, Gil
November 30, 2023
I met Justin who is a great Sales guy and was ready to get me the best offer possible and also provide options as I was researching a new vehicle. Great place Toyota get me the best offer possible and also provide options as I was researching a new vehicle. Great place Toyota More
by Sukhvinder
Employees Worked With
Justin
November 30, 2023
Nick answered all of the questions that I had and helped me purchase a much needed new vehicle. me purchase a much needed new vehicle. More
by Kbvocik26
November 30, 2023
Came in here looking at getting a new car. Jackson was able to answer all of my questions. Made the experience really fun and when I am ready to purchase I will be back to see him! Jackson was able to answer all of my questions. Made the experience really fun and when I am ready to purchase I will be back to see him! More
by Jerry
Employees Worked With
November 29, 2023
I took my Tundra in for some repairs and the Service Tech took great care of me and my truck. Very professional. Very attentive and timely with needed information. I would recommend this dealership to anyon took great care of me and my truck. Very professional. Very attentive and timely with needed information. I would recommend this dealership to anyone who owns a Toyota. She even helped me with a loaner until my repairs were completed. Thanks, Way to go Coley. HAPPY AND SATISFIED CUSTOMER. 😊 More
by jlampkins70
Employees Worked With
Coley
November 28, 2023
Purchased my vehicle at this dealership and also get my service done here. I am just amazed at the quality of work done in the service department and how friendly the staff is. Tony was very sharp: service done here. I am just amazed at the quality of work done in the service department and how friendly the staff is. Tony was very sharp: More
by B. Marie
Employees Worked With
November 27, 2023
Toyota of Brookfield has given us great service. Had our oil changed, tires rotated, cleaned and adjusted brakes. Service advisor Spencer Forsmo Informed me the water pump needed replacing t Had our oil changed, tires rotated, cleaned and adjusted brakes. Service advisor Spencer Forsmo Informed me the water pump needed replacing throwing coolant up under the hood. Spencer kept us informed on the progress and completed the work in less time than estimated. I will request him the next time I need an appointment. More
by bags-1971
Employees Worked With
Spencer Formoso
