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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
January 16, 2024
Great service department. Car prices are higher than the others in area. Improvement there is needed. Car prices are higher than the others in area. Improvement there is needed. More
by Randall.kuhlmann
Employees Worked With
January 15, 2024
I had a great experience at Toyota, specifically with Bill P. He was able to fix an issue with our account that we were having for several weeks in which 4 other people were not able to fix. On top of th Bill P. He was able to fix an issue with our account that we were having for several weeks in which 4 other people were not able to fix. On top of that he knew exactly what the vehicle issue was and was spot on with his speculation. Best service provider I have had at Toyota and will be requesting him every time I go in! More
by Nick R
Employees Worked With
January 12, 2024
Zach S was very helpful and kept me up to date on my car thank you! thank you! More
by Octobermm1017
Employees Worked With
January 08, 2024
Excellent service, complimentary shuttle. Polite and helpful staff. Daniel was great! I’m very pleased. Polite and helpful staff. Daniel was great! I’m very pleased. More
by Markpoytinger
Employees Worked With
January 02, 2024
Service Department exceeded my expectations. I am very happy with the service I received from Bill P. I will be continuing to bring my vehicle back here. After 5 years of subpar service at an I am very happy with the service I received from Bill P. I will be continuing to bring my vehicle back here. After 5 years of subpar service at another dealership. I finally changed and will be staying. More
by Connie L
Employees Worked With
January 02, 2024
Zach S. provides great service. I have been very happy with my experiences both purchasing a vehicle and having it serviced. provides great service. I have been very happy with my experiences both purchasing a vehicle and having it serviced. More
by Pam
Employees Worked With
December 30, 2023
I’ve come accustomed to expect excellence from Napleton , and as usual, they delivered. Thank you to Bella B for always making my service experience pleasant!!! and as usual, they delivered. Thank you to Bella B for always making my service experience pleasant!!! More
by stucker
Employees Worked With
Bella B
December 30, 2023
Always friendly and courteous. Bri was helpful and explained the service work being done and future work that I should follow through on.. Bri was helpful and explained the service work being done and future work that I should follow through on.. More
by rthorman57
Employees Worked With
December 30, 2023
Recently had my Toyota Camry serviced at Toyota of Brookfield. I worked with Bella M. She was very helpful, honest, and knowledgeable. Keep up the good work! Brookfield. I worked with Bella M. She was very helpful, honest, and knowledgeable. Keep up the good work! More
by JSTEIN
Employees Worked With
Bella M
