Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,701 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,701 reviews
October 12, 2024
Toyota of Brookfield went out of their way to complete a trade in and new lease deal of my 2024 Toyota Tacoma TRD Sport. My salesperson Nick Terranova was patient and transparent along the way along with s trade in and new lease deal of my 2024 Toyota Tacoma TRD Sport. My salesperson Nick Terranova was patient and transparent along the way along with sales manager Chelsea who really made the deal happen! As I had to wait for the vehicle to arrive which took two months, Nick kept in constant communication with me which was very refreshing. To my surprise the vehicle that ended up coming in had way more options on it then I asked for, but Nick and Chelsea were able to make it fit into the budget constraints I had asked for. Amazing experience and I highly recommend the dealership, especially Nick and Chelsea to work with! More
by Jtburton62682
October 10, 2024
Service person very helpful and the estimate given was right on the actual price at pick up! right on the actual price at pick up! More
by kckolstad
Employees Worked With
October 09, 2024
This dealership is top notch Nick Terranova was very helpful and professional love our purchase would recommend nick to all my family and friends 👍 helpful and professional love our purchase would recommend nick to all my family and friends 👍 More
by Mrterronez16
October 03, 2024
Their snacks and drinks are A+ especially during maintenance that takes longer to perform. SAs also keep you informed via text maintenance that takes longer to perform. SAs also keep you informed via text More
by Mike Coach
October 01, 2024
Service Dept is a joke. Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 m Overbooked and understaffed! I made an appointment for an oil change / tire rotation and when I dropped my car off, Zach said it would take 60 - 90 minutes. 90 minutes later I walked up to service desk to ask about my car and Zach said my car was probably still on the lift. It was still sitting in the service bay 20 ft from where I dropped it off waiting to be serviced. Needles to say I was ticked off and immediately left with my vehicle. Never going back! More
by Jsf
Employees Worked With
September 30, 2024
HAD A GREAT EXPERIENCE. Tyler was very helpful with all aspects of what I wanted done. The waiting area is more than comfortable, with an array of snacks to choose from w Tyler was very helpful with all aspects of what I wanted done. The waiting area is more than comfortable, with an array of snacks to choose from while you wait. John More
by johnhayat1
Employees Worked With
Tyler Stanley
September 28, 2024
Horrific experience buying a vehicle. Placed a down payment…. Awaited the vehicle - 2 months. Not only did they never obtain the vehicle. Never communicated their inability to do so. Placed a down payment…. Awaited the vehicle - 2 months. Not only did they never obtain the vehicle. Never communicated their inability to do so. Eventually had to go find another option with help of Toyota brand management. MY initial deposit was held until I finally disputed with my card holder. Just excuse after excuse. Salesman quit/fired. Manager failed to pick up the order after that. No calls. No emails. Poor communication. Avoid at all costs. Plenty of other quality Toyota dealerships in town. More
by TRDPro
Employees Worked With
