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Toyota of Brookfield
Brookfield, WI
2,790 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,790 reviews
March 04, 2025
Daniel was very helpful when I came in for route maintenance for my Toyota Venza. maintenance for my Toyota Venza. More
by Lori
Employees Worked With
March 03, 2025
My review is for Tyler Stanley and Zach Schuette at Toyota of Brookfield. I had to go in twice last week for service and a fix. Met with Tyler first visit and Zach 2nd visit and they went above and b Toyota of Brookfield. I had to go in twice last week for service and a fix. Met with Tyler first visit and Zach 2nd visit and they went above and beyond to ensure I was taken care of. Thank you to you both. More
by sunesiss
February 28, 2025
I have never at any dealership I’ve been at where they not only wash your car but your car mats! That was a great surprise not only wash your car but your car mats! That was a great surprise More
by mamaluvslogan
Employees Worked With
February 27, 2025
Dan in service advisor was exceptional My car was serviced and ready in a very reasonable time. Thank you serviced and ready in a very reasonable time. Thank you More
by Mahdi
Employees Worked With
February 26, 2025
I’ve been servicing my car here for decades. I recently started working with Service Advisor Coley Kuntz and she is FANTASTIC. Her knowledge, attention to detail, promptness, courtesy and good I recently started working with Service Advisor Coley Kuntz and she is FANTASTIC. Her knowledge, attention to detail, promptness, courtesy and good humor are excellent. She is by far a trusted go-to for service. Thank you Coley!! More
by SB
Employees Worked With
Coley Kuntz
February 26, 2025
Coley is amazing! She was unable last minute to be at my appointment. She texted me to let me know that she was setting me up with Tyler (who was also amazing. She wan She was unable last minute to be at my appointment. She texted me to let me know that she was setting me up with Tyler (who was also amazing. She wanted to make sure I knew exactly what was going on! More
by s0625jones
Employees Worked With
Coley
February 26, 2025
Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Daniel Erickson. Very clean waiting area with snacks and drinks. They made me feel special. an hour. Kudos to Daniel Erickson. Very clean waiting area with snacks and drinks. They made me feel special. More
by debrahoppe1113
Employees Worked With
