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Toyota of Brookfield
Brookfield, WI
2,676 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,676 reviews
October 30, 2023
Oil changes are inexpensive here for great quality work. My service advisor Tony gets me anyday I need and always makes sure the job is done right. My service advisor Tony gets me anyday I need and always makes sure the job is done right. More
by Kristy
Employees Worked With
October 29, 2023
I want to express my immense gratitude and appreciation for the exemplary service provided by Bri Braun and the service department. Facing the unexpected challenge of rodent damage to my vehicle, Bri went for the exemplary service provided by Bri Braun and the service department. Facing the unexpected challenge of rodent damage to my vehicle, Bri went above and beyond to ensure a smooth resolution. Despite the insurance company's delays, Bri's proactive approach and timely communication prevented further hold-ups. It's rare to encounter such dedication and commitment to customer satisfaction. With Bri on your team, customers can always count on a job well done. Thank you, Bri, for turning a stressful situation into a testament of Toyota of Brookfield's outstanding service. More
by paulknisely
Employees Worked With
October 28, 2023
Nick was very knowledgeable and made the entire process run smoothly. we were in and out within 3 hours. run smoothly. we were in and out within 3 hours. More
by Sean manley
October 27, 2023
Service completed in timely manner. Report on systems were good so all is very good. Report on systems were good so all is very good. More
by Rick
Employees Worked With
October 27, 2023
We worked with David to purchase our new Corolla and had a great experience. He was helpful, knowledgeable, and willing to work to make a deal that worked for us! Thank you for your help, David! Taras fr a great experience. He was helpful, knowledgeable, and willing to work to make a deal that worked for us! Thank you for your help, David! Taras from finance was also very helpful and made the paperwork as painless as possible! More
by Emily
October 27, 2023
It was a pleasure to work with Kyle as we were looking for a new car. He explained things clearly in a sincere, knowledgable manner. Kyle was able to answer all of the questions we had about our Corolla for a new car. He explained things clearly in a sincere, knowledgable manner. Kyle was able to answer all of the questions we had about our Corolla-on the lot, during the test-drive, and while completing paperwork when making our purchase. There was never any pressure, and it was clear that our interests were a priority for him. Kyle also checked in with us after the purchase to inquire if we needed anything. It was a great experience! More
by boyd
Employees Worked With
Kyle Krochmal
October 25, 2023
We bought a car this week from Kyle, the salesperson who helped us. He was a no pressure guy, answered our questions and if he didn’t know the answer made sure he found it. He took much it the stress of car helped us. He was a no pressure guy, answered our questions and if he didn’t know the answer made sure he found it. He took much it the stress of car buying away. More
by cathyachandler
Employees Worked With
Kyle Krochmal
October 24, 2023
Coley was great in assisting me through the oil change. I had additional questions that she was able to walk me through. I am sure there's other advisors at the dealership. But if you ever want one who is I had additional questions that she was able to walk me through. I am sure there's other advisors at the dealership. But if you ever want one who is the real deal. Check Coley out! More
by kp514
Employees Worked With
Coley Kuntz
