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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
October 18, 2016
Excellent sales team From the time that we were on the lot to the time of our departure with a car purchase every member of the team was extremely courteous, kind, helpful From the time that we were on the lot to the time of our departure with a car purchase every member of the team was extremely courteous, kind, helpful and informative. All were very attentive and listened which lent to a very pleasant experience. Can't thank you all enough! Thank you for being steps above other dealerships!! More
by Camryfan#1
October 16, 2016
Great Service We recently purchased a Toyota Highlander from Jack Safro. Our sales representative, Andy Budd, was very helpful in the purchase process and especial We recently purchased a Toyota Highlander from Jack Safro. Our sales representative, Andy Budd, was very helpful in the purchase process and especially helpful as we took delivery of the vehicle. He spent a lot of time showing us how to use all of the features of the new car. More
by 1234
Employees Worked With
Andy Budd, Henry Tessmer, Cathy Bajurny
July 07, 2016
Costco Discount gone bad I came into Safro Toyota on the Costco discount lead. When I went there I dealt with Christian Bajurny, he would not provide me the costco pricing bu I came into Safro Toyota on the Costco discount lead. When I went there I dealt with Christian Bajurny, he would not provide me the costco pricing but the Safro above and beyond discount. The discount was fair but other dealers like Heiser and Don Jacobs beat it by 1800 dollars. I provided the discount to Mr. Bajurny but never heard back. As I visited the dealer in person, I thought that they would of know I was serious about buying a new vehicle. When I left the first time after receiving the discount Su the new car manager said that in the next day the price of the deal would go up 500 dollars. This is not 1980, the high pressure tactics left awhile ago. Look at other dealers before you go to this dealer, as they are blast from the past high pressure, limited time dealer More
by stevemia
Employees Worked With
Christian Bajurny
March 23, 2016
Referral Gone Bad Long story short, buyers beware! My experience with Jack Safro was definitely not what I was expecting. This dealership does not return calls, has poo Long story short, buyers beware! My experience with Jack Safro was definitely not what I was expecting. This dealership does not return calls, has poor customer service, and is completely unethical. They do not care about the consumer. One of the sales managers offered a leather package in order to make the sale on a vehicle that did not have leather seating. I agreed contingent upon pricing (revealed at signing). I went home and thought it over and decided to decline. I spoke to Jason who said "no problem! We can just re-sign everything". I went in to meet with him to sign paperwork and discuss other concerns, but he was not in the building. Several days after I purchased my vehicle, the remaining balance of a down payment which was to cover leather seating was deducted from my account. I later received a useless check made out to both me and the finance company. Jason has not returned my calls. Kathy has not returned my call after she promised she would find out what happened. My money may not mean a hill of beans to them, but I work hard for it. I cannot believe I traveled that far to be treated this way. I should have shopped locally. More
by Frustrated RN
Employees Worked With
Maria(Sales), Jason(Finance), Kathy(Finance Manager)
February 02, 2016
Nice Place I can't imagine a more accommodating crew of folks. Jeff, Andy, Bob and Kathy made the purchase of our used 4 Runner a wonderful memorable experience. I can't imagine a more accommodating crew of folks. Jeff, Andy, Bob and Kathy made the purchase of our used 4 Runner a wonderful memorable experience. My wife and I would not hesitate to recommend Jack Safro Toyota to anyone interested in purchasing a vehicle. More
by rockhoppers from rockford
Employees Worked With
Jeff, Andy, Bob, Kathy
January 07, 2016
Amazing Customer Service Finding a new car should be a great experience. Something new that you'll spend a lot of time in. That led me to several dealers and looking at seve Finding a new car should be a great experience. Something new that you'll spend a lot of time in. That led me to several dealers and looking at several brands. Not all experiences were good ones. Either lesser quality vehicles or sales teams that made us cringe. One even had both. This led us back to Safro. Other reviewers boast about their salesman, but in all fairness, Greg is tops. We liked and trusted him. He was patient with us, helped as we drove multiple vehicles and not once did we feel rushed or pressured. It felt more like buying a car from a friend than a business transaction. That was important to us. Both Greg and Henry went well above and beyond to ensure we were 100% happy with our purchase. I would purchase my next vehicle there without hesitation, or wasting time by checking elsewhere first. I know I will get the best deal and Safro will make certain we are satisfied. There were some negative comments, but in each one Safro had helped resolve the issue and should have given them a chance before jumping on to place a negative review. My wife is thrilled with her car. After using them for service in the past, and now purchasing.... we have found our go-to car dealership and go-to friends. More
by Tom L
Employees Worked With
Greg, Henry
July 10, 2015
Upselling at service We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had We brought our 2006 Camry in for service and were told the battery had a bad cell, and should be replaced very soon. I was skeptical since the car had been cranking fine with no other problems, so we took the car to Batteries Plus, who actually put a load on the battery. This showed the battery was entirely fine, with no problems. There was certainly no dead cell as we were told at Jack Safro. This is upselling and dishonest. There is no way a battery could intermittently have a bad cell then have it look good under a load. Safro simply was trying to scam us into buying a new battery. I tried to call the service manager right away, but as of yet, no answer. Be careful and have some knowledge before going there, and if in doubt get it tested elsewhere before replacing items they claim are broken. More
by Viperdoc
Employees Worked With
Kevin
November 05, 2014
New vehicle purchase Went in looking at a used 4Runner, We ended up buying a 2015 4Runner. Ryan Sayers our salesman worked with us to get us a deal we felt real good about Went in looking at a used 4Runner, We ended up buying a 2015 4Runner. Ryan Sayers our salesman worked with us to get us a deal we felt real good about. We have always used their service dept. with our three other Toyota's but they were never able to sell us one until now. Thanks Ryan and Safro's. We're very happy! More
by mike.bohlmann.3
Employees Worked With
Ryan Sayers
September 01, 2014
New car purchase We had another great experience in dealing with Jack Safro Toyota. We were replacing my wife's 2007 Camry with a 2014.5 Camry. A trip to another dea We had another great experience in dealing with Jack Safro Toyota. We were replacing my wife's 2007 Camry with a 2014.5 Camry. A trip to another dealer gave us a guideline and Dave quoted us a very fair price on the new one. Between us and our children and grandchildren we have purchased many cars for Safro and there has not been a bad experience yet. Their service department has always been excellent. HIGHLY recommended. More
by thomas.j.morgan.9
Employees Worked With
Kyle U and Dave G
July 29, 2014
Mary Dixon is outstanding, Kathy is incredible at close We bought a Corolla for my other half back in November and a Camry for me a week ago. I found Mary Dixon on the Safro website. As a Gay guy, I felt We bought a Corolla for my other half back in November and a Camry for me a week ago. I found Mary Dixon on the Safro website. As a Gay guy, I felt that dealing with a woman would be more comfortable and it was. Mary held her ground at times that we were being ridiculous yet we felt that she gave us a fair price and excellent service. We worked with Kathy on our close, not sure if it's with a K or C. Both ladies were very professional, fun to deal with, and we felt gave us a fair deal as well as suggestions on things we needed or didn't need. I would highly recommend to others! More
by JGBucky
Employees Worked With
Mary Dixon
