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Toyota of Brookfield

Brookfield, WI

4.9
2,702 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,702 reviews

May 23, 2010

This was my first experience buying a car over the internet. The car was in Wisconsin, while I live in Maryland, almost 600 miles away. Mary Dixon was the sales associate I worked with. She was very More

by qmchenry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon
May 21, 2010

The friendliness & professionalism shown me was awesome. The young lady did a great job handling my request & treated me with respect. She made me feel welcome & relaxed & gave me the feeling she could be t More

by Romy Szozda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon
May 14, 2010

I just recently purchased an 07 VW Jetta from Jack Safro I just recently purchased an 07 VW Jetta from Jack Safro Toyota. I purchased it from Mary Dixon, who is in charge of internet sales and Cathy, from More

by sjfinlay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon, Cathy
May 13, 2010

I requested online price quotes from 3 dealers. Jack Safro's quote was right in line and they had the vehicle I was looking for. My salesman, Ely, followed up his quote promptly with a phone call and m More

by Grumpy Troll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ely J. Faretta
May 08, 2010

I was looking for a used Camry XLE and saw that Safro has 3 on the lot from my online search. I sent an email expessing interest in the cars. Mary contacted me via email and we arranged to meet to test dri More

by taxlady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon, Cathy in Finance
May 06, 2010

Our sales representative, Pat Duket, makes this our only Toyota dealer to work with. Pat is honest, sincere and always helpful. We are never pressured. Pat gives a sense of comfort whenever we are in search More

by tekno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Duket
April 22, 2010

She's like an old friend - understanding, informative, pleasant and NEVER overbearing. With all the bad publicity about Toyota, she conveyed confidence in the product, and she was very knowledgeble about More

by R&P Gabos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheila Goemans
April 15, 2010

Ely Faretta was my salesman. He did a great job. I feel comfortalbe that I can call him anytime if I have any problems. I would recommend him and the dealership to my friends. I look forward to haveing my More

by Carolyn Geszvain
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ely Faretta
April 15, 2010

I just purchased a 2010 Toyota 4Runner from Jack Safro Toyota (4/15/10). I would have to say it was a very enjoyable experience. The reasons for this are: 1. There were no games played. Pricing was More

by daviddaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Panas - Ely Foretta
April 15, 2010

This is my second lease with Jack Safro Toyota and the main reason is my salesman Ely Faretta.He's friendly,honest,and has never pressured me to buy.If he's there in 3 years when this lease is up chances More

by aud5051
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ely Faretta
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