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Toyota of Brookfield
Brookfield, WI
2,701 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,701 reviews
September 08, 2011
Our experience at Jack Safro Toyota was very pleasant. They answered our questions promptly without any "high pressure" sales tactics. Clint was very knowledgeable about the vehicle. They penned a deal They answered our questions promptly without any "high pressure" sales tactics. Clint was very knowledgeable about the vehicle. They penned a deal that met our needs and we are now happy Prius owners. They emphasized creating a lasting relationship rather than just making a sale. More
by jbecke
Employees Worked With
Clint Haberman
September 01, 2011
I had an excellent experience at Jack Safro Toyota. My sales person, Pat Duket, made my car leasing experience comfortable, easy and efficient. He even showed me all the bells and whistles in my new car. sales person, Pat Duket, made my car leasing experience comfortable, easy and efficient. He even showed me all the bells and whistles in my new car. I have never had such a pleasant experience at a car dealership. I am very happy with my new Camry! More
by arossetti
Employees Worked With
Pat Duket
September 01, 2011
Jack Safro's responsiveness, pricing and customer service have been so good I just bought my second car from them and came from Illinois for it. have been so good I just bought my second car from them and came from Illinois for it. More
by lauravandergrift
Employees Worked With
Ely Ferreta, Ken in financing
August 30, 2011
My husband and I had a phenomenal experience purchasing our Toyota Venza from Jack Safro Toyota. Both Patrick and Greg were very friendly, professional,and willing to help us decide on the car we wanted t our Toyota Venza from Jack Safro Toyota. Both Patrick and Greg were very friendly, professional,and willing to help us decide on the car we wanted to purchase and worked with us on the purchase price. We were never pressured or pushed to decide "right now". Patrick was very responsive to our request to have all paperwork prepared and ready to go when we walked in the door the next day to finalize our purchase as we had our 14 month old with us and needed the process to be ultra-efficient. I have purchased 5 new cars in the past from other dealerships and this, BY FAR, has been the best experience I've ever had. I highly recommend this dealership, Patrick, and Greg. Thank you both so much! We LOVE our new car! We'll be back when it's time to purchase our third Toyota! ~The Duffy's More
by loveourcar
Employees Worked With
Patrick Duket and Greg Panas
August 23, 2011
Overall, my experience was very pleasant. From the start, the car showed very well, it was obvious it had been thoroughly cleaned on the inside and out, with evidence of wax on the body. Our agreed p start, the car showed very well, it was obvious it had been thoroughly cleaned on the inside and out, with evidence of wax on the body. Our agreed price was very fair, and Mary was extremely easy to work with. I feel her sales tactics are unlike many used car salespeople, no pressure, very confident but no arrogant. We ran into a questionable issue with reverse not properly working the first day with the car, but they gave me a loaner vehicle for the weekend, while it was looked at and seems to be just fine. It's the little things that make it an ease on my mind. More
by mswilke
Employees Worked With
Mary Dixon
August 21, 2011
Shawn is an excellent salesperson with whom to work. Not only is he very knowledgeable about the many facets and options of the vehicles we looked at and the one we bought, but he is also very good at exp only is he very knowledgeable about the many facets and options of the vehicles we looked at and the one we bought, but he is also very good at explaining the options of the vehicle we purchased and how they worked. At no time did he pressure us into making a purchase. We will certainly recommend him to our friends who are interested in buying a Toyota. More
by khenrydale
Employees Worked With
Shawn Safro
August 20, 2011
We just purchased a new Camry from Sheila Goemans. We've been dealing with her for over 15 years. We like her friendly, stress free, informative nature. She has gone out of her way to be sure we are satisf been dealing with her for over 15 years. We like her friendly, stress free, informative nature. She has gone out of her way to be sure we are satisfied customers. She even volunteered to come in on her day off so that we could take delivery of our car. From Service Department to Finance Office, Jack Safro has been wonderful to deal with. More
by dabeach2
Employees Worked With
Sheila Goemans
August 18, 2011
Matt and the rest of the Safro sales team were always very friendly, informative and accessible without putting undue pressure on me in the sales process of my new vehicle. I made four stops at the deal very friendly, informative and accessible without putting undue pressure on me in the sales process of my new vehicle. I made four stops at the dealership before making my decision. Price and car option negotiations were made in good faith in the final two stops. A telephone message from Matt prior to my third visit to the dealership was crucial in my remaining interested in a purchase of a new car. Without the message that simply let me know that he remained available for any questions if I still had an interest, I doubt that I would have pursued closing on the deal that I finally made. More
by rnbaker
Employees Worked With
Matt Pradarelli
August 10, 2011
I inquired through the internet as to the price of a new Venza during the year end clearance sale. I really wasn't looking to buy a car but more curious than anything as the Venza has caught my eye since i Venza during the year end clearance sale. I really wasn't looking to buy a car but more curious than anything as the Venza has caught my eye since it came on the market. Through my inquiry Pete Wahlen contacted me by phone and I decided to come in and take a test drive. During the test drive Pete told me all about the vehicle and it's many attributes. Pete then had my car evaluated and came back with a trade that was very attractive to me. We talked back and forth a bit and Pete and I came to a deal and I now have a new Venza which I am enjoying immensely. Pete was very easy to work with and there was no pressure. I was taken around the dealership and introduced to the key personnel I will be dealing with in the future. All in all it was a very pleasant experience dealing with the Safro Dealership and I am pleased that we worked out a deal. Neil F. DeCloux More
by ndecloux
Employees Worked With
Pete Wahlen
July 30, 2011
I have to admit I received outstanding service in buying my new Prius from Jack Safro. Andy with the most personable, knowledgeable & customer oriented salesman I have ever worked with. This is the 2nd ne my new Prius from Jack Safro. Andy with the most personable, knowledgeable & customer oriented salesman I have ever worked with. This is the 2nd new car I have purchased form Jack Safro & the best experience ever. More
by giorgysgirl62
Employees Worked With
Andy Budd
