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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
April 10, 2024
My rating is for my service agent Daniel Erickson. I would give him 5 stars. Since my agent of many years left, I have been tossed around to various service agents. Tony was my agent (I liked him) but I would give him 5 stars. Since my agent of many years left, I have been tossed around to various service agents. Tony was my agent (I liked him) but has moved on. I am quite happy with Daniel as my new service person. He looked me in the eye and answered questions, That is huge when dealing with trying to maintain an older vehicle. Never underestimate how important it is to treat a customer like they are part of the service process. An added plus was his personable nature. Upbeat in this crabby world is always welcome. It was quite possibly my easiest, most comfortable service appointment in years. And he did it in record time. Please treat him well, so he is there when I return. Thank you. More
by Maynard
Employees Worked With
Daniel Erickson
April 10, 2024
Daniel Erickson has been my go to service guy for several years. He explains what has to be done clearly and has never pushed for service to be done that is not in the service schedule so even necessary. I c years. He explains what has to be done clearly and has never pushed for service to be done that is not in the service schedule so even necessary. I can trust his judgement. More
by popandarich36
Employees Worked With
April 09, 2024
Jason was a huge help! I did not end up buying the Corolla GR from him (just wasnt the right fit) but I will send friends and family his way when they are in need of a new I did not end up buying the Corolla GR from him (just wasnt the right fit) but I will send friends and family his way when they are in need of a new car. More
by Nuremovich
Employees Worked With
Jason
April 09, 2024
Daniel Erickson gave us OUTSTANDING service. Rodents chewed through the wiring, needed a tow. The towing company he recommended came within an hour. He gave us fair and accurate estimates on nee Rodents chewed through the wiring, needed a tow. The towing company he recommended came within an hour. He gave us fair and accurate estimates on needed repairs. I told him we were a one car family, he got us a quick turnaround on repairs. Daniel even arranged shuttle service for me. Extremely happy! Thank you, Daniel! More
by Lynn and Frank
April 08, 2024
This dealership is wonderful. From buying a car here and to continued service, Toyota of brookfield has been one the best dealership experiences I have ever had. Shoutout to the s From buying a car here and to continued service, Toyota of brookfield has been one the best dealership experiences I have ever had. Shoutout to the service representative Spencer, he’s made coming into the dealership for service extremely easy, and I love the feeling of knowing my car is getting the care it deserves! More
by ToyotaEnjoyer24
Employees Worked With
Spencer Forsmo
April 05, 2024
I needed my 4 runner repaired unexpectedly. The service manager Daniel Erickson did the best to get it repaired in a timely maner even though there was a shortage of transmissions from Toyota. The service manager Daniel Erickson did the best to get it repaired in a timely maner even though there was a shortage of transmissions from Toyota. Daniel did a good job and would recommend him to any one. Plus the Tec who wrenched on the 4 runner . More
by Destueck
Employees Worked With
April 05, 2024
I prefer doing business with Toyota of Brookfield due to their exceptIonal Customer service, This visit Daniel Erickson was courteous, professional, and accommodating! He was very knowledgeable and offered their exceptIonal Customer service, This visit Daniel Erickson was courteous, professional, and accommodating! He was very knowledgeable and offered benefits without being “pushy”! More
by tlee2253
Employees Worked With
