Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,803 reviews
April 14, 2019
Best dealership, hands down! I've purchased many cars in my life but never had such an awesome experience as i had at toyota of brookfield. I will never go anywhere else again. I've purchased many cars in my life but never had such an awesome experience as i had at toyota of brookfield. I will never go anywhere else again. More
by Mlelindl
Employees Worked With
April 13, 2019
Customer service could be better but overall it was good once i was helped...every customer should be greeted as they walk through the doors. could be better but overall it was good once i was helped...every customer should be greeted as they walk through the doors. More
by MyTundra
April 13, 2019
Chris Sberna is amazing! I switched to this dealership just because of Chris Sberna. I enjoy working with him. He is effective and efficient. Chris is very knowledgeable. I switched to this dealership just because of Chris Sberna. I enjoy working with him. He is effective and efficient. Chris is very knowledgeable. Next time I buy a car, I will ask to work with Chris. More
by Margaret
Employees Worked With
April 12, 2019
Best Car Buying Experience EVER! This was by far the best car buying experience I have had. Brayan listened to what I was looking for, showed me vehicles that were all within the limi This was by far the best car buying experience I have had. Brayan listened to what I was looking for, showed me vehicles that were all within the limitations of what I wanted, and was very patient with my indecisiveness. He was excellent to work with. Zak in Finance what an absolute pleasure to work with. This was especially refreshing since most of my experience with Finance Departments has been terrible. Cannot recommend them highly enough! More
by TJDIEBALL
Employees Worked With
Zak Yanasak, Brayan Alanis
April 11, 2019
To bad there are only 5 stars. From the beginning of me walking into the dealership & greeted by one of the associates, Freddy, I had just a delightful experience. Freddy was extre From the beginning of me walking into the dealership & greeted by one of the associates, Freddy, I had just a delightful experience. Freddy was extremely personable & easy to talk to. Purchasing a vehicle for me is usually a dreadful chore but this was actually FUN! In the past I've owned a Toyota Sienna & Rav4 which were serviced by this dealership and every time I thought to myself, WHY aren't other service providers this fantastic?! Freddy & another associate Waqas should be commended for such great above and beyond customer service. WHY go anywhere else! More
by PaulSmith
April 08, 2019
2nd Tacoma This is the 2nd new Tacoma I have purchased from here and Andy Budd was very helpful thourough and courteous on both occasions.I hope to work with hi This is the 2nd new Tacoma I have purchased from here and Andy Budd was very helpful thourough and courteous on both occasions.I hope to work with him in the future. And Chris Sberna was also very helpful in finance. More
by K Kisselburg
April 06, 2019
Superb Experience I've always dreaded the car buying experience and to be honest never really had a good experience doing so... until now. My wife and I just bought a I've always dreaded the car buying experience and to be honest never really had a good experience doing so... until now. My wife and I just bought a 2016 Highlander today and I believe I have found the dealership I will only ever go to. We worked with George A. and Chris M. and cannot say enough about how these two gentlemen took the time to make us feel comfortable about our purchase. I was introduced to a couple managers who were also top notch and genuinely cared about how I felt about the whole experience. George took the time to explain all the features and gadgets and made sure I understood them clearly before going to the next. I cannot recommend George and the rest of the team at Toyota of Brookfield any higher than this: They have a customer for life! More
by M. Wilson
Employees Worked With
Eric Glenn, George Argires, Chris Mohr, Jeff Sayers
April 06, 2019
No Hassel My dad and I went in and was met with hospitality and the staff was ready to listen and get me what I wanted! Don the sales guy walked through the fea My dad and I went in and was met with hospitality and the staff was ready to listen and get me what I wanted! Don the sales guy walked through the features or the car and when test driving showed me all the features as well! The sales manager Su listened and got started on what exactly I wanted. I left with a car I like and I understand everything I signed! No hassles!! More
by An2019
Employees Worked With
Zach D, Su Lamster, Don E. Byington
March 28, 2019
Great Service Experience We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who prom We recently experienced an issue after having some routine service work done at the dealership. I contacted Tim Lange, the Service Director, who promptly addressed our concerns and worked with us to resolve the issue in a very timely manner. Thanks also to Luke, the Service Technician, for his assistance as well. I would highly recommend Toyota of Brookfield for your vehicle service needs - they put their customers first! Thanks again! More
by catsmom
Employees Worked With
Luke, Service Technician, Tim Lange
March 14, 2019
Good prices poor service Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fai Went in for an online scheduled oil change and tire rotation. Asked the service rep how long it would take. One hour they stated. Sure, that seems fair and reasonable. It took over two hours for the service to be performed. You have to ask yourself, how people keep on coming in for service if they won't perform it in an industry reasonable timeframe - even with scheduling an appointment in advance. Update: Noticed the price given online for the appointment and the price taken at the dealership was different. Talked with service and here's what happened. This week Toyota of Brookfield moved to a new "tiered" pricing. Oil change and tire rotation on a Highlander is now 79.99 vs last week it was 65. Here's the problem - when you quote a price online for an appointment and then change it when you get to the dealership this is the definition of bait and switch. More
by toyotauser1
