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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
July 11, 2019
Good Experience Taras Girnyy did a nice job helping us. He was polite and easy to work with. He also wanted to make sure we were happy with our lease Taras Girnyy did a nice job helping us. He was polite and easy to work with. He also wanted to make sure we were happy with our lease More
by 1st Trunk
Employees Worked With
July 10, 2019
Patrick Duket Mr. Duket was professional, courteous, and patient throughout our sales experience. Duket provided us a fair deal without the traditional high-pressur Mr. Duket was professional, courteous, and patient throughout our sales experience. Duket provided us a fair deal without the traditional high-pressure sales tactics. After the sale was complete, he spent time showing us all the options of the vehicle and helped me link my phone into the car. Duket stayed until 10:30pm overseeing all the details of the sale, until we drove off the lot. Duket provided an honest and pleasurable car buying experience. We could definitely purchase another vehicle from Duket and Tayota of Brookfield in the future. More
by Swild
July 08, 2019
Excellent Experience I am writing to let you know that Andy Budd was a pleasure to work with at Toyota of Brookfield. He took his time to find out exactly what I needed a I am writing to let you know that Andy Budd was a pleasure to work with at Toyota of Brookfield. He took his time to find out exactly what I needed and gave me a great deal. He comes highly recommended from some friends of ours too. More
by BillCPA
Employees Worked With
Andy Budd
July 07, 2019
Price Was Right On June 17th, 2019 after 9 years and 4 cars with another Toyota dealership I decided to give Brookfield Toyota a try on a 2019 Highlander and George On June 17th, 2019 after 9 years and 4 cars with another Toyota dealership I decided to give Brookfield Toyota a try on a 2019 Highlander and George Argires and Eric Glenn came through with a lease purchase price and monthly payment I could not refuse. Thanks Again! More
by W Short
Employees Worked With
Eric Glenn, George Argires
July 03, 2019
Best Car buying experience Andy Budd at Toyota of Brookfield took great care of my family when we needed a new vehicle. We had a crash with our vehicle and he was able to get e Andy Budd at Toyota of Brookfield took great care of my family when we needed a new vehicle. We had a crash with our vehicle and he was able to get everything done for me quickly and without issue. We highly recommend him More
by Jack P
Employees Worked With
Andy Budd
June 29, 2019
Great Service Excellent customer service, friendly, and quick! I definitely will be returning. I was back on the road in no time after bringing my car in for servic Excellent customer service, friendly, and quick! I definitely will be returning. I was back on the road in no time after bringing my car in for service! More
by Jacob1423
Employees Worked With
Geremy Reichert
June 29, 2019
Excellent Customer Service! We received excellent customer service from Sales Associate Ryan Sayers. He was very knowledgeable and helpful in our decision-making process. He wen We received excellent customer service from Sales Associate Ryan Sayers. He was very knowledgeable and helpful in our decision-making process. He went the extra mile to assist us. The purchase process was quick and efficient. Would highly recommend! More
by Linda65
June 28, 2019
Great service dept. On the road and trouble codes popped. Called and talked to John who was immensely helpful. Diagnosed as we spoke and the codes have not come back. Hi On the road and trouble codes popped. Called and talked to John who was immensely helpful. Diagnosed as we spoke and the codes have not come back. Highly recommend More
by Mtime
Employees Worked With
John Kocher
June 27, 2019
Amazing Service! Very pleased. Thank You Thank You!! Randy welcomes me immediately when I puked into the service area. Set me up with a ride home, called me when completed and wal Thank You Thank You!! Randy welcomes me immediately when I puked into the service area. Set me up with a ride home, called me when completed and walked through step by step what they completed on my vehicle. Truly walked out with a smile. More
by Duck
Employees Worked With
Morning driver too!!, Randy Martin
June 27, 2019
Car repair John and Marylou in service were great and solved all of our vehicle issues for us. We really appreciate them making sure our vehicle was taken care o John and Marylou in service were great and solved all of our vehicle issues for us. We really appreciate them making sure our vehicle was taken care of in a prompt manner. More
by Camry123
Employees Worked With
Marylou Valdez, John Kocher
