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Toyota of Brookfield
Brookfield, WI
2,866 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,866 reviews
October 11, 2019
Best Car Buying Experience I dreaded car shopping when we needed to upgrade our 2 door coupe to an SUV. No one likes the car buying process, but Brayan made the task one of the I dreaded car shopping when we needed to upgrade our 2 door coupe to an SUV. No one likes the car buying process, but Brayan made the task one of the smoothest transactions I've ever had at a car dealership. He answered all of our questions, made us feel comfortable and let us take our time. We never felt rushed or pressured. He answered all of our questions, made us feel comfortable and we are now proud owners of a Toyota Rav4. More
by JKS28
Employees Worked With
Brayan Alanis
October 10, 2019
We drove up from Chicago after visiting the dealership we normally buy from. The salesperson in Chicago didn’t show us anything about the highlander we looked at and was extremely inflexible with us. Andy Bu normally buy from. The salesperson in Chicago didn’t show us anything about the highlander we looked at and was extremely inflexible with us. Andy Budd was the complete opposite. He demonstrated all of the features to us before we drove it. After returning, he worked with us on out interest rate and payment to fit it into our desired monthly budget. Great job. More
by Highlander purchase
Employees Worked With
Andy Budd
October 07, 2019
I recently bought my third car from Andy Budd at Toyota of Brookfield. It was a great experience and I will be buying another vehicle from him soon. of Brookfield. It was a great experience and I will be buying another vehicle from him soon. More
by Highlander
Employees Worked With
Andy Budd
October 05, 2019
Awful experience, tried ripping us off Dealt with Jean in internet sales by phone for two days prior to driving 90 minutes to finalize paperwork. Had an appointment time set. When we got Dealt with Jean in internet sales by phone for two days prior to driving 90 minutes to finalize paperwork. Had an appointment time set. When we got there no one knew we were expected to be there. After an hour we finally got down to some sort of business, where they gave us pricing (note: I had talked about pricing and we had agreed upon pricing on the phone over the two days prior). The pricing on both the new car and trade (which was looked at for two minutes in the dark) by Kenny were totally out of line with what I had worked out prior with the internet sales person. About a $5,000 difference in total. Their web site links to KBB to estimate trade value and I agganged that price with the dealer prior to driving down - initial offer upon arrival was $2129 less than KBB value accounting for mileage, condition, and features. Other dealers offered KBB value without issue. We asked for our keys back and left. Awful experience and horrible customer service. Can't imaging being someone going in there without knowing what pricing should be. Bought from Heiser Toyota only maybe 10 miles away, great service there. More
by wallyuwl
October 03, 2019
Came in looking for a Highlander. Andy B was able to help me find the right vehicle and price for my budget and situation. I am happy to have worked with Andy. me find the right vehicle and price for my budget and situation. I am happy to have worked with Andy. More
by Highlander
Employees Worked With
Andy Budd
October 02, 2019
Andy Budd was able to find a vehicle that was easy for me to get in and out of. He showed me about my memory seat and different positions for entry and exit which makes me much more comfortable than my old v to get in and out of. He showed me about my memory seat and different positions for entry and exit which makes me much more comfortable than my old vehicle. I really appreciate your help. More
by Happy customer
Employees Worked With
Andy Budd
October 01, 2019
Excellent Matt was very helpful in the process of buying our new Highlander. We look forward to dealing with Matt and Toyota of Brookfield in the future. Matt was very helpful in the process of buying our new Highlander. We look forward to dealing with Matt and Toyota of Brookfield in the future. More
by Charles
Employees Worked With
Matthew Strosin
September 30, 2019
Luis Ferrer provided us with excellent customer service! I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was ver I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was very inviting, professional, and a pleasure to work with. More
by Stella M
Employees Worked With
September 30, 2019
Luis is the best car salesmen that I know so far. He was very helpful Giving us all the information to take a right decision very helpful Giving us all the information to take a right decision More
by Thank
Employees Worked With
September 30, 2019
Sales of new car I live in Tennessee. But I take care of my sister on her cars. Between email and I came to the dealer in August. All my dealings have been with Luis I live in Tennessee. But I take care of my sister on her cars. Between email and I came to the dealer in August. All my dealings have been with Luis Ferrer . He was great to deal with and answers all my and sister questions. my sister will recommend Luis Ferrer and Toyota of Brookfield to everyone who ask her where to go for a car. Thank you David Reuland More
by Big dave
Employees Worked With
