Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,803 reviews
July 24, 2019
Great car I had the pleasure of dealing with Andy Budd at Toyota of Brookfield. No pressure, no games. Thanks a million!! My family and I will definitely be ba I had the pleasure of dealing with Andy Budd at Toyota of Brookfield. No pressure, no games. Thanks a million!! My family and I will definitely be back to do business in the future! More
by Carguy12123
Employees Worked With
Andy Budd
July 24, 2019
Tundra #2 Brayan did a great job explaining all the features and was very helpful in sorting through all my questions on the various packages to get the truck I Brayan did a great job explaining all the features and was very helpful in sorting through all my questions on the various packages to get the truck I wanted. Looking forward to working with entire Brookfield team for future needs. More
by Jay720
Employees Worked With
Brayan Alanis
July 23, 2019
Everything Taken Care Of I worked with Tony and there was a delay in vehicle arrival, he updated me multiple times on arrival so I knew. Was able to assist me when needed and I worked with Tony and there was a delay in vehicle arrival, he updated me multiple times on arrival so I knew. Was able to assist me when needed and when the vehicle got in he spent an hour and a half going over everything More
by Nimz
Employees Worked With
July 23, 2019
Friendly and made buying easy.. thanks!! No less than 5 stars!!, thank you. Was supportive and understood my needs and made the car buying smooth and pleasant one. I would like to thank again No less than 5 stars!!, thank you. Was supportive and understood my needs and made the car buying smooth and pleasant one. I would like to thank again and appreciate for all service. I would recommend Ryan for good buying experience, and this my second car with him. He explained everything clearly and answered all my questions. -- Prashanth.L More
by Prashanth
July 22, 2019
Fair pricing and great customer service Went shopping for a used Camry and took two out for a test drive. First one was with Mathew Strosin who helped with displaying the cars features. And Went shopping for a used Camry and took two out for a test drive. First one was with Mathew Strosin who helped with displaying the cars features. And the second was through Luis Ferrer. When negotiating with Luis we started and settled at the internet price which was comparable to KBB and very fair. Even the detailing was spot on. Overall great customer service by both sales associates. More
by Curt
July 20, 2019
Oil Change and Minor Maintenance They were very friendly and helpful. The service guy was very knowledgeable and he answered all my questions. I didn't have to wait long for my vehicl They were very friendly and helpful. The service guy was very knowledgeable and he answered all my questions. I didn't have to wait long for my vehicle to be done, either. More
by ToyotaGirl
Employees Worked With
Randy Martin
July 17, 2019
Just purchased car #4 We bought a car for our son and couldn’t be happier with the sales and finance department. Andy S works hard to make sure customers leave happy. If th We bought a car for our son and couldn’t be happier with the sales and finance department. Andy S works hard to make sure customers leave happy. If there’s a question, he is quick to find an answer, I would definitely return to buy our fifth! More
by Customer
Employees Worked With
Andy Strnad
July 16, 2019
Nate the Great Nate was so nice and helpful and good with kids. Had excellent insight and really knew his vehicles. Took the time to explains options clearly. Nate was so nice and helpful and good with kids. Had excellent insight and really knew his vehicles. Took the time to explains options clearly. More
by Daniellewiz
Employees Worked With
Nate Morris
July 15, 2019
Pleasant and easy car buying I recently purchased a used vehicle from Andy Budd at Toyota of Brookfield after an incident with a deer. Andy had a nice vehicle pulled up to show m I recently purchased a used vehicle from Andy Budd at Toyota of Brookfield after an incident with a deer. Andy had a nice vehicle pulled up to show me when I got there and gave me a great deal on it. Thanks again for your help! More
by JDCAR
Employees Worked With
Andy Budd
July 12, 2019
Pleasent Experience Our Salesman Brayan Alanis was very helpful and really knew his product line, He was also very patient and responsive to our needs. Our purchase was Our Salesman Brayan Alanis was very helpful and really knew his product line, He was also very patient and responsive to our needs. Our purchase was painless and he made sure our van was detailed when delivered. Thank you Brayan More
by BIGMAK
