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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
August 18, 2019
First Toyota for a new driver I am impressed with the overall care, consideration and service my son and I received while shopping and purchasing his first car. I felt like the sa I am impressed with the overall care, consideration and service my son and I received while shopping and purchasing his first car. I felt like the salesmen really listened and cared about making the sale right for us, even with it being a pre-owned vehicle. I'm especially impressed with the extra effort made by General Manager, Mark Krochmal to insure that we were satisfied with our purchase. More
by jenk
August 16, 2019
Ro 3725776 Mr John Kocher is a professional & knowledgeable. Resolved the issue with the car in a timely manner. Corrected error from previous dealer in Ohio. Mr John Kocher is a professional & knowledgeable. Resolved the issue with the car in a timely manner. Corrected error from previous dealer in Ohio. Referred me to Mr. Sberna, was able to renew the warranty that will expire in September. Great experience!! Will always do business with this Toyota Dealer. Thank you! More
by Car, Happy 819
August 14, 2019
Helpful and friendly When I needed help pairing my phone to my Camry, I stopped at Toyota of Brookfield. Andy Budd came up and asked me if I needed help and I said I neede When I needed help pairing my phone to my Camry, I stopped at Toyota of Brookfield. Andy Budd came up and asked me if I needed help and I said I needed someone to pair my new phone. He came out and did it in 2 seconds and sent me on my way. Thank you and I appreciate your help. More
by Terry B
Employees Worked With
Andy Budd
August 07, 2019
Salesman was great I had the pleasure of working with a terrific young man named Andy Budd. He was able to navigate the sales process effectively and efficiently, making I had the pleasure of working with a terrific young man named Andy Budd. He was able to navigate the sales process effectively and efficiently, making my experience outstanding. I will certainly be back. More
by Jamo
Employees Worked With
Andy Budd
August 07, 2019
12 Camry I just replaced my 07 Camry with a new to me 12 Camry. Everything went well and Andy Budd was a good salesperson to work with. I just replaced my 07 Camry with a new to me 12 Camry. Everything went well and Andy Budd was a good salesperson to work with. More
by Camry Joe
Employees Worked With
Andy Budd
August 01, 2019
Comforting environment The sales rep that assisted me was very knowledgeable and pleasant. I felt very satisfied with the answers i received to all of my questions. I most d The sales rep that assisted me was very knowledgeable and pleasant. I felt very satisfied with the answers i received to all of my questions. I most definitely plan to return. More
by Leo84
Employees Worked With
Paris Hood
August 01, 2019
Shop at Toyota I came in with my mother and we were walking on the lot looking at used cars when Paris walked right up to us and offered us water and help. We didn't I came in with my mother and we were walking on the lot looking at used cars when Paris walked right up to us and offered us water and help. We didn't end up purchasing but she still treated us with utpmost respect. Thanks Paris More
by Devani D
Employees Worked With
Paris Hood
August 01, 2019
Amazing experience When I had got to that dealership I had been too several she was by far the best sales person I have been too in over 20 Years bright young lady and v When I had got to that dealership I had been too several she was by far the best sales person I have been too in over 20 Years bright young lady and very knowledgeable on her product and it definitely shows now I have my brand New Toyota Thanks a lot Chelsea . Best of wishes to you More
by Nicki22
Employees Worked With
August 01, 2019
Customers service My sales rep way very professional and assertive but she got me the car I wanted and I am very happy!!!!!!!!! She was very proffessional My sales rep way very professional and assertive but she got me the car I wanted and I am very happy!!!!!!!!! She was very proffessional More
by Satisfied
Employees Worked With
Other Employees :
Danielle Lee, Eddie Gonzalez
August 01, 2019
Quality service I purchase a new vehicle good price the best service but I really want make a shout out to one oft the best sales person I’ve ever incointrr Chelsea I purchase a new vehicle good price the best service but I really want make a shout out to one oft the best sales person I’ve ever incointrr Chelsea Johnson thanks for your patience helping me pick out the best car give me options and the background on the vehicle awesome job Chelsea Johnson. More
by Lashawnwalker
