Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,866 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,866 reviews
November 05, 2019
Aiden not only listened to me, he went above and beyond to assure that I wasnt snaked into a sale. It's always hard to believe a sales person because they not only listened to me, he went above and beyond to assure that I wasnt snaked into a sale. It's always hard to believe a sales person because they have one goal in mind, but honestly Aiden takes his time and fits you in the right car. I will never buy from anyone else, because he does such a great freaking job. More
by Rodwortham
Employees Worked With
Aiden Abbasov
November 04, 2019
They Do The Right Thing Always! Everyone I was blessed to deal with from sales, finance and the New Car sales manger Tim Buti was fair honest and patient with me. This is truly a dea Everyone I was blessed to deal with from sales, finance and the New Car sales manger Tim Buti was fair honest and patient with me. This is truly a dealership that lives by their motto and goes above and beyond to do the right thing for their customers. I would recommend them in a heartbeat to my family friends and any looking to deal with people with true integrity. Customers service there absolutely amazing, I contact Beth with questions, and she had the person from dealership contact the next morning and I had my answer by end that day. More
by Joanne
Employees Worked With
Other Employees :
Tom who brings up the cars the customers to drive, was extremely helpful in helping me find that perfect car!, Tim Lange, Gil Esquivel
November 02, 2019
Very Enjoyable and Easy Purchase Experience I had been looking for a replacement vehicle for several months. I would regularly scan various dealer websites for vehicles I was interested in. It I had been looking for a replacement vehicle for several months. I would regularly scan various dealer websites for vehicles I was interested in. It had been 12 years since my last purchase, but all I had to do was click a button on a website. From there, I received a call from the dealership, and was referred to Luis Ferrer. I scheduled a test drive, and he was able to competently answer all of my questions. I returned later in the evening, to make the purchase. It was close to closing time, but they stayed late to complete the transaction, even though we could have done it the next business day. I am very satisfied with the vehicle, price, and treatment received from Toyota of Brookfield More
by BoughtACarFromToyotaOfBrookfield
Employees Worked With
November 02, 2019
Great I found a car online and put in a request for some information, Destiny contacted me shortly after even thought it was around 8:00 pm and answered my I found a car online and put in a request for some information, Destiny contacted me shortly after even thought it was around 8:00 pm and answered my questions. The next day I stopped in and talked to Ryan about the car, he was very knowledgeable and friendly. Kenny was also fantastic I had several problems and questions with financing and Kenny had no problems answering them, extremely professional and very knowledgeable as well. Jackson was helpful the finishing up the sale. As well as the the man that help finish the paper work, I can’t remember his name but he told us he was from Ukraine. Very help and friendly. thanks again guys. More
by Dylan
November 01, 2019
Outstanding! The people went out of their way to help you. Extremely pleasant and accommodating . The dealership was neat and clean. 2 thumbs up would definitely r The people went out of their way to help you. Extremely pleasant and accommodating . The dealership was neat and clean. 2 thumbs up would definitely recommend it to my friends! More
by Lucky
November 01, 2019
It was good. It was a good experience. Just some issues but overall it was fine. Very clean building and service staff has been very kind in the past. It was a good experience. Just some issues but overall it was fine. Very clean building and service staff has been very kind in the past. More
by mpdjoey
October 31, 2019
Great job Brayan did a great job getting me a great deal. We were the last ones there, made sure I had everything I needed and went over the car in detail with Brayan did a great job getting me a great deal. We were the last ones there, made sure I had everything I needed and went over the car in detail with me. More
by donnellt
October 30, 2019
Julia Ward made us feel very comfortable. She really had all the answers to our questions. She was most helpful to explain all the features of our new car. She made us feel very comfortable. She really had all the answers to our questions. She was most helpful to explain all the features of our new car. She gave us all the time we needed for all our questions. Julia is an exceptional young lady. Thank you from Tedd and Sylvia Carlson. More
by Tedd
Employees Worked With
Julia Ward
October 29, 2019
Had a great experience dealing with Pat Duket and Toyota of Brookfield. I was in town visiting relatives and even though I wasn't buying that day, Pat answered all of my questions and provided excellent adv of Brookfield. I was in town visiting relatives and even though I wasn't buying that day, Pat answered all of my questions and provided excellent advice. Seek out Pat if you want to desl with a true professional! More
by DJ
Employees Worked With
October 29, 2019
Brianna was absolutely amazing! She was able to work well with my situation and find the right vehicle for me. Thanks for everything-everybody was excellent. Highly recommended! well with my situation and find the right vehicle for me. Thanks for everything-everybody was excellent. Highly recommended! More
by AmandaK
Employees Worked With
Brianna Glosson
