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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
October 03, 2019
Came in looking for a Highlander. Andy B was able to help me find the right vehicle and price for my budget and situation. I am happy to have worked with Andy. me find the right vehicle and price for my budget and situation. I am happy to have worked with Andy. More
by Highlander
Employees Worked With
Andy Budd
October 02, 2019
Andy Budd was able to find a vehicle that was easy for me to get in and out of. He showed me about my memory seat and different positions for entry and exit which makes me much more comfortable than my old v to get in and out of. He showed me about my memory seat and different positions for entry and exit which makes me much more comfortable than my old vehicle. I really appreciate your help. More
by Happy customer
Employees Worked With
Andy Budd
October 01, 2019
Excellent Matt was very helpful in the process of buying our new Highlander. We look forward to dealing with Matt and Toyota of Brookfield in the future. Matt was very helpful in the process of buying our new Highlander. We look forward to dealing with Matt and Toyota of Brookfield in the future. More
by Charles
Employees Worked With
Matthew Strosin
September 30, 2019
Luis Ferrer provided us with excellent customer service! I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was ver I had a great experience with Toyota of Brookfield and I would highly recommend this dealer to anyone who is looking to buy a car. Luis Ferrer was very inviting, professional, and a pleasure to work with. More
by Stella M
Employees Worked With
September 30, 2019
Luis is the best car salesmen that I know so far. He was very helpful Giving us all the information to take a right decision very helpful Giving us all the information to take a right decision More
by Thank
Employees Worked With
September 30, 2019
Sales of new car I live in Tennessee. But I take care of my sister on her cars. Between email and I came to the dealer in August. All my dealings have been with Luis I live in Tennessee. But I take care of my sister on her cars. Between email and I came to the dealer in August. All my dealings have been with Luis Ferrer . He was great to deal with and answers all my and sister questions. my sister will recommend Luis Ferrer and Toyota of Brookfield to everyone who ask her where to go for a car. Thank you David Reuland More
by Big dave
Employees Worked With
September 29, 2019
Love my Toyota Highlander! Couldn't be happier with my experience last week at Toyota of Brookfield. Paris was a pleasure to work with. Very knowledgeable, personable and profes Couldn't be happier with my experience last week at Toyota of Brookfield. Paris was a pleasure to work with. Very knowledgeable, personable and professional. We immediately felt very comfortable working with her. Zak was wonderful as well. The atmosphere was very positive. Everyone seemed very happy. On a side note, we had been working with Wilde Toyota and were ready to sign the paperwork but ended up walking out due to the way we were treated. Went over to Brookfield and left a few hours later with our vehicle and a much better deal! The day didn't start out as planned (we drove three hours to Wilde to purchase our vehicle) but in the end we were better off. Thanks to everyone at Toyota of Brookfield, and especially Paris & Zak! More
by Theresa A
September 28, 2019
Tacoma Sport Purchase jackson was very accommodating and made purchasing my vehicle a very smooth experience...waqis processed my paperwork in a reasonable amount of time a jackson was very accommodating and made purchasing my vehicle a very smooth experience...waqis processed my paperwork in a reasonable amount of time and sold me a great car coverage package More
by bthao
September 28, 2019
Paris Hood provided us with excellent service! Tamur Farrokhnia sent us a video welcoming us to the dealership and provided us with the initial information we needed. Paris Hood provided us wit Tamur Farrokhnia sent us a video welcoming us to the dealership and provided us with the initial information we needed. Paris Hood provided us with excellent service! Paris had the two vehicles we requested parked out front for us when we arrived ready for our test drive. Paris took us on the test drive and informed us about about the features on the vehicle. Back at the dealership Paris provided us with a fair price and we closed the deal! More
by Dillon
Employees Worked With
Tamur Farrokhnia, Paris Hood
September 25, 2019
RAV4 Purchase I came in to look at 2016 RAV4s for my daughter. After looking at another dealer, I came into Toyota of Brookfield. I worked with a salesman named And I came in to look at 2016 RAV4s for my daughter. After looking at another dealer, I came into Toyota of Brookfield. I worked with a salesman named Andy Budd. He was terrific and I would recommend him to anyone. He was able to tell me the difference between the different trim levels, something the other salesman wasn’t able to do. I was able to find one that fit my budget and am very happy with my purchase. More
by Rav
Employees Worked With
Andy Budd
