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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
November 01, 2019
It was good. It was a good experience. Just some issues but overall it was fine. Very clean building and service staff has been very kind in the past. It was a good experience. Just some issues but overall it was fine. Very clean building and service staff has been very kind in the past. More
by mpdjoey
October 31, 2019
Outstanding! The people went out of their way to help you. Extremely pleasant and accommodating . The dealership was neat and clean. 2 thumbs up would definitely r The people went out of their way to help you. Extremely pleasant and accommodating . The dealership was neat and clean. 2 thumbs up would definitely recommend it to my friends! More
by Lucky
October 31, 2019
Great job Brayan did a great job getting me a great deal. We were the last ones there, made sure I had everything I needed and went over the car in detail with Brayan did a great job getting me a great deal. We were the last ones there, made sure I had everything I needed and went over the car in detail with me. More
by donnellt
October 29, 2019
Brianna was absolutely amazing! She was able to work well with my situation and find the right vehicle for me. Thanks for everything-everybody was excellent. Highly recommended! well with my situation and find the right vehicle for me. Thanks for everything-everybody was excellent. Highly recommended! More
by AmandaK
Employees Worked With
Brianna Glosson
October 29, 2019
Julia Ward made us feel very comfortable. She really had all the answers to our questions. She was most helpful to explain all the features of our new car. She made us feel very comfortable. She really had all the answers to our questions. She was most helpful to explain all the features of our new car. She gave us all the time we needed for all our questions. Julia is an exceptional young lady. Thank you from Tedd and Sylvia Carlson. More
by Tedd
Employees Worked With
Julia Ward
October 28, 2019
Had a great experience dealing with Pat Duket and Toyota of Brookfield. I was in town visiting relatives and even though I wasn't buying that day, Pat answered all of my questions and provided excellent adv of Brookfield. I was in town visiting relatives and even though I wasn't buying that day, Pat answered all of my questions and provided excellent advice. Seek out Pat if you want to desl with a true professional! More
by DJ
Employees Worked With
October 27, 2019
4 drivers, needed another car! The entire car buying experience here was easy, pleasant and responsive to our needs. Jackson was very personable, but not schmoozy or pushy. Just kin The entire car buying experience here was easy, pleasant and responsive to our needs. Jackson was very personable, but not schmoozy or pushy. Just kind, helpful & straight-forward with our options. We love Toyotas so our daughter is looking forward to many years of safety and style in the new Rav 4. Thank you to Jackson & the entire team at Brookfield Toyota! More
by The Janke's
October 25, 2019
Incredible Guys I have been purchasing/Leasing vehicles from Toyota Brookfield for at least 25 years. Once again I received excellent service and help with my new le I have been purchasing/Leasing vehicles from Toyota Brookfield for at least 25 years. Once again I received excellent service and help with my new lease. Andy Strnad was amazing and such a professional guy to work with, he made it happen! I can't Thank him enough! Also, I have to give Zak Yanasak in Finance tons of credit for helping me, he guided me through everything with ease. Thank you! More
by stephies camry
October 24, 2019
Great experience Stopped to look at trucks and ended up buying one the same day. The salesman was very good and was very knowledgeable on everything and helped with a Stopped to look at trucks and ended up buying one the same day. The salesman was very good and was very knowledgeable on everything and helped with a lot of the technical setup before we left. The gentleman that did the finance was also just as good and very well versed on everything. More
by Chris
Employees Worked With
Waqas Tariq, Brayan Alanis
