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Toyota of Brookfield

Brookfield, WI

4.9
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,802 reviews

November 20, 2019

Gil was great! Very polite and knowledgeable about the vehicle I was purchasing and Toyota overall! It was also great being able to communicate through text as I work a lot, and he was quick with his resp More

by Dmkonop34
Recommend Dealer
Yes
Employees Worked With
Taras Girnyy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Esquivel
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for the review. Gil is great, we're glad to see that he was able to work with you the way that worked best for your needs.

November 20, 2019

Ryan Sayers was great! Ryan Sayers and Toyota of Brookfield were fantastic to work with. I started my search for a new vehicle in late March 2019 through Costco's auto-progr More

by ewidder17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sayers
Dec 02, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Ryan sayers was able to help you with your new vehicle through the Costco program. Ryan is definitely a professional, we hope he's here to help you and your wife when she's ready for a new car!

November 18, 2019

I would like to thank my salesperson, Mr. Budd for the smooth transaction on my Tacoma. First, I tried to buy it at my local dealer and got the runaround. I prefer your style of business. More

by Jen B
Recommend Dealer
Yes
Employees Worked With
Andy Budd
Dec 02, 2019 -

Toyota of Brookfield responded

Jen, thank you for your review. Any Budd is a true professional, we're glad to see that he was able to get you into a new Tacoma in a smooth transaction. Enjoy your new Tacoma!

November 14, 2019

Excellent Experience Highly recommend Aiden and this dealership to anyone looking for a car! Had a great experience here, will definitely be going back anytime I need a ne More

by Lauren C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Abbasov
Dec 02, 2019 -

Toyota of Brookfield responded

Lauren, thank you for your review. We appreciate your recommendation, and we're sure Aiden does as well.

November 13, 2019

Aiden was very helpful Aiden was very friendly and helpful. Very nice store too. Good selection and nice staff. Thank you very much for your help. Thank you Aiden. More

by Chrishenderson654321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Abbasov
Nov 13, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Aiden was helpful, and you enjoyed our store.

November 06, 2019

Best experience buying a car!!! After having a horrible experience buying a car a few years ago I was really scared to try it again. Aiden was very patient and took the time to an More

by McWhalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aiden Abbasov
Nov 13, 2019 -

Toyota of Brookfield responded

Sue thank you for your review. We're glad that Aiden was able to help you find the perfect RAV4, and didn't repeat the horrible experience you had in the past. We hope he's here when you're ready for your next car as well. Enjoy your new one until then.

November 05, 2019

Aiden not only listened to me, he went above and beyond to assure that I wasnt snaked into a sale. It's always hard to believe a sales person because they More

by Rodwortham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aiden Abbasov
Nov 13, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that Aiden went above and beyond for you. Enjoy your new vehicle!

November 04, 2019

They Do The Right Thing Always! Everyone I was blessed to deal with from sales, finance and the New Car sales manger Tim Buti was fair honest and patient with me. This is truly a dea More

by Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Buti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Yanasak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom who brings up the cars the customers to drive, was extremely helpful in helping me find that perfect car!, Tim Lange, Gil Esquivel
Nov 04, 2019 -

Toyota of Brookfield responded

Joanne, thank you for your review. We love to hear that our customers had a positive experience with all members you encountered. That is certainly what we strive for. We appreciate your business and recommendation to your friends and family.

November 02, 2019

Great I found a car online and put in a request for some information, Destiny contacted me shortly after even thought it was around 8:00 pm and answered my More

by Dylan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Sayers
Nov 04, 2019 -

Toyota of Brookfield responded

Dylan, thank you for your review. We're glad that Destiny was able to get your questions answered, and Ryan , and Jackson wer able to help you with the car in dealership. Enjoy your new vehicle!

November 01, 2019

Very Enjoyable and Easy Purchase Experience I had been looking for a replacement vehicle for several months. I would regularly scan various dealer websites for vehicles I was interested in. It More

by BoughtACarFromToyotaOfBrookfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2019 -

Toyota of Brookfield responded

Thank you for your review. We're glad to see that you a great experience transitioning from seeing the vehicle online, to coming in and working with Luis, who is a great salesman. We're always willing to stay late to get a deal done for a customer. Enjoy your new vehicle!

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