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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
December 02, 2019
Chelsea was a great help today. She was very knowledgeable and helpful in answering all my questions. Purchasing a car can be very overwhelming but when you have great customer service it makes knowledgeable and helpful in answering all my questions. Purchasing a car can be very overwhelming but when you have great customer service it makes it all worth while. More
by jbj7589
Employees Worked With
November 30, 2019
Finally a dealership that listens Aiden was great mark the GM and chris the finance manager listened to my needs and delivered what I needed and wanted and didn't try to upsell anythin Aiden was great mark the GM and chris the finance manager listened to my needs and delivered what I needed and wanted and didn't try to upsell anything Finally a dealership with a conscious and a heart More
by wswindoll
November 30, 2019
BadA**Car Julia was the only one who approached us upon entering the dealership. There were many others available- standing around talking. She was very accom Julia was the only one who approached us upon entering the dealership. There were many others available- standing around talking. She was very accommodating, friendly and a pleasure to work with. More
by childrenofthecorn
Employees Worked With
Julia Ward
November 30, 2019
Julia was a great salesperson to work with! Our transaction was smooth and she was very knowledgeable about the vehicle we were interested in purchasing. transaction was smooth and she was very knowledgeable about the vehicle we were interested in purchasing. More
by Tina
Employees Worked With
Julia Ward
November 30, 2019
Julia Ward was very helpful in assisting my wife and I in purchasing her first Toyota. Thanks for the help and will recommend her to family and friends. purchasing her first Toyota. Thanks for the help and will recommend her to family and friends. More
by Cornonthecobb
Employees Worked With
Julia Ward
November 27, 2019
Grateful 11/25/2019 Dear Napleton Automotive Management, I wish to thank Your entire Toyota of Brookfield team, starting with Greeter Tom Rohmann, Sales Cons 11/25/2019 Dear Napleton Automotive Management, I wish to thank Your entire Toyota of Brookfield team, starting with Greeter Tom Rohmann, Sales Consultant Pat Duket, GM Mark Krochmal , and ZaK Yanasack in Finance. All of these Gentlemen made the experience of purchasing my certified, pre-owned vehicle a pleasant one, because they are upbeat, courteous, respectful and well informed. I am a repeat buyer (2009), and will continue to bring my business to this establishment. Sincerely, Sue M. More
by Sue M.
Employees Worked With
Other Employees :
Tom Rohmann (Greeter), who was instrumental in passing along the correct information to salesperson Pat Duket
November 23, 2019
Repeat buyer always taken care of and well informed. Will probably buy another vehicle from Napleton Toyota of Brookfield. I hace purchased both new and used and have been well taken care of. probably buy another vehicle from Napleton Toyota of Brookfield. I hace purchased both new and used and have been well taken care of. More
by Bart 555
November 23, 2019
Purchased a 2017 rav4 today! Without Luis Ferrer help it wouldn’t of happened!! Amazing customer service and he goes above and beyond. An amazing salesman with an awesome personality! Would highly recommend wouldn’t of happened!! Amazing customer service and he goes above and beyond. An amazing salesman with an awesome personality! Would highly recommend him 😁 More
by Nicole
November 21, 2019
There was an ad online for a car in our price range. Drive there on a Sunday to look. The car is no where to be found. Called them on Monday and the lady told us it’s available. She asked us what time w Drive there on a Sunday to look. The car is no where to be found. Called them on Monday and the lady told us it’s available. She asked us what time would we like to go and look. We scheduled for 6:30pm. Got there around 6:30 that evening and no one came to help us. We drove around and saw the car in the back behind the building. Didn’t look like the car went through inspections yet. It didn’t have a sales tag on it. We drove around to the front and my husband went inside to get help. He was told the car is not ready. They wasted our time driving out there twice. Three days later Bryan the sales man called us to go look at the car. We scheduled a time of 6:30pm. Before we left the house the price on the car went up almost $2,000. We called and left a voicemail for Bryan. He called us back and advised us that the price went up due to what was done to the car. Why would you lie in the first place about the price of the car. Second the car was ready to be shown but you tell customers to come in. When the customer showed up you are no where to be found for your 6:30 appointment. Stop wasting people’s time for a quick sale. Your reputation and integrity should be your biggest concern not making a quick dollar. Never will I buy from them. Looks like money hungry people. Your phone operator says you care about your customer and you are family owned. Do something about it, obviously this was our first contact with you guys and it’s beyond disbelief that a dealer as big as yours have no integrity and professionalism. If I could give you a zero I would!! More
by Rav4
Employees Worked With
Brayan Alanis
