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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
January 06, 2020
I had a very positive experience. Chelsea was great and very thorough. I felt like I was listened to throughout the entire experience. I would recommended Toyota of Brookfield. very thorough. I felt like I was listened to throughout the entire experience. I would recommended Toyota of Brookfield. More
by marina
Employees Worked With
January 06, 2020
Brought our 2006 Rav4 in for service. Had my 19yr old son bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness t bring the vehicle in for a scheduled appointment. Assistant Service Manager, Mike Wemmer, was ridiculously unprofessional. His tone & unwillingness to be helpful was unsatisfactory. When my son asked for direction a few times, Mike responded, while walking away, with "for the third time.." as though my son was taking up his time. If Mike wasn't in the mood to help he could have easily directed my son to another service advisor from the get go. Problem is that he easily was happy & laughing with the female customer next in line. Treat all customers with the same respect. Mike also hasn't returned my phone call to discuss this matter. Curtis Olson was the second service advisor to help my son & was outstanding. Very professional & helpful. Am in the market for a new vehicle & was considering this dealership. Not any more. More
by Brian Herbst
Employees Worked With
Mike Wemmer, Assistant Service Manager , Curtis Olson
January 02, 2020
Thank you for your outstanding service Waqas Tariq, thank you for your outstanding customer service during our finance process. Your attention to details was much appreciated. I also appr Waqas Tariq, thank you for your outstanding customer service during our finance process. Your attention to details was much appreciated. I also appreciate how you explained all of the warranty options we have with our new Camry. I have never experienced someone who knows the product like you do. You also explained everything simple and it was easy to understand. Thank you for your service and Happy New Years! More
by doris.negron
December 29, 2019
I want to say thank you to Julia, Chris, Tim, and Jean for helping me to get out of my troublesome vehicle and into my awesome Tacoma. Your whole team did an excellent job. I had some much fun on my tes for helping me to get out of my troublesome vehicle and into my awesome Tacoma. Your whole team did an excellent job. I had some much fun on my test drive with Julia and she was very professional and informative. Thank you Chris and Tim for working so hard to get my numbers to work out. I know it was a challenge. You were all great and I will definitely recommend friends and family. Thanks, Chris Aldrich More
by Chris
December 28, 2019
We looked at a 2020 4Runner. Zechariah was great to answer all of our questions. He provided several options which was super helpful. Thanks for an excellent experience. answer all of our questions. He provided several options which was super helpful. Thanks for an excellent experience. More
by Gunnar2018
Employees Worked With
Zechariah Bethke
December 27, 2019
Ryan was extremely knowledgeable and patient throughout the whole process. He has a very friendly personality and made me comfortable to make my final decision to buy. Zak had such an easygoing and friendl the whole process. He has a very friendly personality and made me comfortable to make my final decision to buy. Zak had such an easygoing and friendly personality as well. He was thorough and made me comfortable to ask questions. Both of them were extremely helpful!! I would recommend working with them to anyone. More
by Amiddles44
December 23, 2019
Top tier salesman. Toyota of Brookfield is a very customer focused dealership and Andy Budd fits perfectly with those values. He is very easy to work with and his experi Toyota of Brookfield is a very customer focused dealership and Andy Budd fits perfectly with those values. He is very easy to work with and his experience has been so helpful in making decisions when it came to buying or leasing my last three vehicles. I highly recommend Andy to help anyone buying or leasing their next car. More
by C Soto
Employees Worked With
Andy Budd, Chris Mohr
December 23, 2019
It was worth the drive from Chicago Awesome place and good people. I would like to especially thank the general manager Mark Krochmal he’s a good and fair man. I will come back again and Awesome place and good people. I would like to especially thank the general manager Mark Krochmal he’s a good and fair man. I will come back again and recommend more people. He’s made the process a lot better. Thank you Mark!!! More
by JoeCaMotto
December 19, 2019
We had a great experience with Andy. We would definitely work with him again. Thanks for getting the car soon. I’ll be in to learn all the new things about my car. work with him again. Thanks for getting the car soon. I’ll be in to learn all the new things about my car. More
by Kjmarola
Employees Worked With
Andy Budd
December 19, 2019
Exceptional Service This is my third car I've either leased or purchased through Andy Budd. He is incredibly easy going and great to work with. I plan to purchase all the This is my third car I've either leased or purchased through Andy Budd. He is incredibly easy going and great to work with. I plan to purchase all the vehicles with Andy More
by rachel
Employees Worked With
Andy Budd
