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Toyota of Brookfield
Brookfield, WI
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,810 reviews
March 25, 2020
In and out quickly! Stopped by for normal maintenance. Always get prompt service and can rely on your agents to thoroughly inspect vehicle. You have kept my Prius happy a Stopped by for normal maintenance. Always get prompt service and can rely on your agents to thoroughly inspect vehicle. You have kept my Prius happy and I never go anywhere else! More
by hkrueger4
Employees Worked With
Scott Berthelsen
March 24, 2020
Great Experience at Toyota Brookfield! Everyone was kind and considerate and took care of things in a timely manner. I appreciated that employees were wearing gloves and there was ample disinfectant around and considerate and took care of things in a timely manner. I appreciated that employees were wearing gloves and there was ample disinfectant around during the pandemic More
by RK89
Employees Worked With
Mike Wemmer in Service
March 22, 2020
Like my car & salesperson, can't stand the process I traded in a car purchased from this dealership less then a year ago. That purchase was tainted from the beginning due to a salesperson that didn't I traded in a car purchased from this dealership less then a year ago. That purchase was tainted from the beginning due to a salesperson that didn't seem to know anything about a Prius and wouldn't listen to us. We ended up with a vehicle we didn't really want and decided to trade it in this year. Our salesperson this time around was helpful but new and seemed somewhat confused about the entire process. I ended up with a car I really like but my finance percentage is higher then anticipated & it took a few extra visits to finalize everything. So no, I would not recommend this dealership at this point and believe the entire car buying procedure should be looked at and reevaluated. This is the third car I've purchased from them. I would have expected better service. On top of that, we get constant emails asking for a review. Hopefully those will end now. More
by Sandy
March 20, 2020
Mike always is knowledge and professional and I don’t go anywhere else for services or sales. Have purchased and serviced all 5 of my Toyota’s at Napleton and will continue to do so because of staff like Mi anywhere else for services or sales. Have purchased and serviced all 5 of my Toyota’s at Napleton and will continue to do so because of staff like Mike Wemmer More
by Fischermd
Employees Worked With
March 19, 2020
Awesome friendly knowledgeable service from initial greeting to Sara Moreno and Mike Wemmers expertise and James’ great work!! A definite service value. Thanks to you All!! greeting to Sara Moreno and Mike Wemmers expertise and James’ great work!! A definite service value. Thanks to you All!! More
by walrahu
Employees Worked With
Mike Wemmer, James Saccaro
March 18, 2020
Great Experience! I bought a 2017 RAV4 from Andy Budd. He was awesome. He found us a great Toyota Certified vehicle. He showed us all the options and he was very know I bought a 2017 RAV4 from Andy Budd. He was awesome. He found us a great Toyota Certified vehicle. He showed us all the options and he was very knowledgeable. More
by RAV42017
March 18, 2020
Very helpful, pleasant, efficient . That’s is all she wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey wrote I have nothing else to say. Don’t make a minimum number of words or I won’t answer another survey More
by pucho2
Employees Worked With
Mike Wemmer
March 13, 2020
First time buying a car here and the process was very smooth. They really care about you and take care of you at Toyota of Brookfield. smooth. They really care about you and take care of you at Toyota of Brookfield. More
by 123
Employees Worked With
March 12, 2020
Jackson was excellent in his salesmanship and courtesy to my wife and I. She really thought he was great. Very honest and a good listener. my wife and I. She really thought he was great. Very honest and a good listener. More
by jerrystrand52
Employees Worked With
March 11, 2020
Ryan, Kenny and Taras were all a big help.. Ryan, Kenny and Taras were all a big help in meeting our needs. All friendly and accommodating. I would come back again next time I need a car. Ryan, Kenny and Taras were all a big help in meeting our needs. All friendly and accommodating. I would come back again next time I need a car. More
by mgissibl
