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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
May 31, 2020
Julia was very helpful during the whole process and answered all my questions. Although it was very busy she was efficient and even saw her running around just to get my deal ready for paperwork. I lov answered all my questions. Although it was very busy she was efficient and even saw her running around just to get my deal ready for paperwork. I love seeing that she really cared about me and all her customers More
by Adam
Employees Worked With
Julia Ward
May 30, 2020
Quintin was very courteous and knowledgeable of services offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I offered. He could tell I have a hard time hearing in busy environments and clearly explained the details of the inspection report in nice manner. I would not have noticed some filters accidentally didn’t get installed. He went the extra step to not only get them installed that day but make sure I was compensated. I will make a point to request Quintin as my service manager in the future. More
by A Valdez
Employees Worked With
Quintin Neal
May 29, 2020
Gil Esquivel Was simply amazing ! He literally made us feel at home! Communication / process on point . A+++ Taras Girnyy Was fabulous and made time to explain in detail so that we understood exactly wha feel at home! Communication / process on point . A+++ Taras Girnyy Was fabulous and made time to explain in detail so that we understood exactly what we needed to know .Even though it was a long process .. they showed us kindness and hospitality! Thank you from the Dunkovich family More
by The Dunks
May 29, 2020
Very professional dealership, got all the service done in a great timely manner, Quentin was very helpful and got me all ready to go and let me know what I needed to get fixed a great timely manner, Quentin was very helpful and got me all ready to go and let me know what I needed to get fixed More
by rogerman
Employees Worked With
Quintin Neal
May 22, 2020
Easy, Enjoyable, Outstanding Service Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experien Brought our lease in for regular maintenance. Quintin met us promptly, was easy going, clear and made us very comfortable. He made the entire experience simple and explained everything which would be happening. He was personable and it was clear that we were his focus while he was helping us out. Quintin made a point to learn our names and came out personally to get us when the work was done--very professional, good guy. The work was done quickly, too. Thanks Mr. Neal. More
by 1818rav4
Employees Worked With
Quintin Neal
May 20, 2020
Jackson was incredibly helpful! He took the time to make sure I was comfortable with the financing options and made sure I was able to get the best possible warranty. sure I was comfortable with the financing options and made sure I was able to get the best possible warranty. More
by tandrus
May 20, 2020
Great experience with Service dept today. Everything done correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. correct, and on time. helpful, informative, knowledgable, and polite too! Great job done by all members of your team. More
by dennisfroh
Employees Worked With
Quintin Neal
May 19, 2020
Terrible service, buyer beware. 1. Worked out a deal Terrible service, buyer beware. 1. Worked out a deal over the phone on Sat 5/16/20. As part of that agreement, I gave my word that I would not test Terrible service, buyer beware. 1. Worked out a deal over the phone on Sat 5/16/20. As part of that agreement, I gave my word that I would not test drive the other option I was considering. We agreed to the deal at 10am 2. Told sales person I would be in at 3pm to sign docs 3. 1pm received text that the vehicle I was scheduled to take delivery on was sold to another party. 4. Told that mgr wanted to talk to me about another comparable vehicle they would match price on 5. Upon further review, this secondary option was not apples to apples, asked for the new option have other options added to make it apples to apples. They rejected it. 6. My take- they had someone offer more than what my deal was and they sold the vehicle right underneath me. Didn’t even get a courtesy call saying they had another interested party. 7. Insult to injury- as I canceled my test drive with the other option I was going to look at ( I stated true to my word) I contacted that dealership and you guessed it- someone else purchased it. So, I was out of the deal I had made and out on the option with the other dealership. 8. Through all this, I requested that the GM ( Mark) call me.. I had emailed him as well... never heard back. Also requested that Tim ( Sales mgr) call me- never heard back. Instead they had the sales person ( Caitlyn) do their dirty work. I will say Caitlyn was very responsive and very professional... she was just doing their work. I have told many people about this incredibly rude, inconsiderate and unprofessional experience. More
by kj
Employees Worked With
Other Employees :
Tim- Sales mgr- poor service , Caitlyn Sadowske
May 18, 2020
I was aprehensive in visiting a dealership to purchase a car during this pandemic and as such I wore a mask the entire time. I was treated professionally by all members of the Toyota of Brookfield team howe car during this pandemic and as such I wore a mask the entire time. I was treated professionally by all members of the Toyota of Brookfield team however at times when I was in close proximity to one not wearing a mask, I felt extremely uncomfortable. I care for an elderly family member so contracting the virus would be very dangerous. Also I was told something different regarding the warranty between the sales person and the finance person. Lafanear was very patient and helpful during my purchase. Taras was very knowledgeable, helpful and enjoyable to work with during that part of the process. When I purchase a vehicle I also sign up for the dealership's team of services while I own the car. Thank you to the sales team for finding the perfect car me. More
by Lori
May 18, 2020
Jackson worked with me 3 years ago when I leased my RAV4. He was the very reason I returned to Toyota of Brookfield to trade in that car and purchase a new one. He was the same this time as last: professiona He was the very reason I returned to Toyota of Brookfield to trade in that car and purchase a new one. He was the same this time as last: professional, caring, and a great listener. He wants to make sure when you leave Toyota of Brookfield you’ve had a good experience and, most importantly, drive away in the car you want. More
by BRFord
