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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
June 22, 2020
Weston was very friendly and helpful when buying out my Lease for my RAV4. Very professional and polite. Good Service and pleasant to work with. Lease for my RAV4. Very professional and polite. Good Service and pleasant to work with. More
by lizparker4
Employees Worked With
Weston Swarztrauber
June 21, 2020
Angie was very helpful in my request and answering my questions. Even tough I purchased a different brand the fit my needs a little better, Angie was very understanding and truly happy for me. We current questions. Even tough I purchased a different brand the fit my needs a little better, Angie was very understanding and truly happy for me. We currently own a Highlander and LOVE the vehicle. More
by swalsh
Employees Worked With
Angie
June 20, 2020
Mike was very good at explaining what was done to my car and how much everything would be. He also explained my next visit right away. Good service! and how much everything would be. He also explained my next visit right away. Good service! More
by Lissalee10
Employees Worked With
Mike Wemmer
June 18, 2020
Efficient and professional. Great service and excellent explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointme explanations of services rendered. Appointments available so it was very easy to work service into my day. Warm communication throughout my appointment. Thanks. More
by BB
Employees Worked With
Quintin Neal
June 17, 2020
Unfortunately I couldn't get a better price for my trade in, but everyone was polite and professional. Aiden who was my salesman was waiting inside ready to greet me when I came In. A great place for a new in, but everyone was polite and professional. Aiden who was my salesman was waiting inside ready to greet me when I came In. A great place for a new toyota! More
by Shilinh Thao
June 16, 2020
Aiden was great, glad to have bought with him.I walked Aiden was great, glad to have bought with him. I walked in and wasn’t greeted. I walked over to the counter and asked for assistance. The lady page Aiden was great, glad to have bought with him. I walked in and wasn’t greeted. I walked over to the counter and asked for assistance. The lady paged overhead for someone to come assist with sales but no one came for at least 10 minutes. I may look young but they missed out on an easy sale. I am glad Aiden was able to help. Try not to judge a book by its cover, I may look young but that doesn’t mean I wasn’t there to buy a car. More
by katzenberger_david
Employees Worked With
Aiden Abbasov, Michael Curtis
June 16, 2020
Everyone was very helpful and we got our new lease car that day when we turned in our old one. ( Salesperson Pat and financial person Chris in particular.) that day when we turned in our old one. ( Salesperson Pat and financial person Chris in particular.) More
by mbaltramonas
June 16, 2020
My auto buying experience at Toyota of Brookfield was a very positive one due to Weston S. He was very friendly, personable, knowledgable, and seemed to like the product he was selling. He spent a consider very positive one due to Weston S. He was very friendly, personable, knowledgable, and seemed to like the product he was selling. He spent a considerable amount of time with me on three separate visits and was equally pleasant and enthusiastic each time. I was very impressed with Weston. The only part of the process I was less than enthused about was going through the paper signing once the purchase was agreed on. Why can't all the papers be prepared before we come in? Then we could just sign them and be on our way. An hour and fifteen minutes just seems too long to have to sit and wait. Overall I very positive experience. Would certainly recommend Toyota of Brookfield and Weston. More
by ddrier3
Employees Worked With
Weston Swarztrauber
June 15, 2020
Went in to trade in my lease and worked with Jackson again. 3rd car in our family from him! Jackson helped get us in a new Rav4 that day! I am so happy with my purchase and the sales knowledge of Jackso again. 3rd car in our family from him! Jackson helped get us in a new Rav4 that day! I am so happy with my purchase and the sales knowledge of Jackson! He is our go to guy for our cars! More
by Linda_Mole
June 15, 2020
Thanks to Gil, sales service at Brookfield, really appreciate your help today to show me how to use the electrics inside my new car and helped me to connect with my IPhones appreciate your help today to show me how to use the electrics inside my new car and helped me to connect with my IPhones More
by Daniela
Employees Worked With
Gil Esquivel
