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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
July 01, 2020
It was a pleasure working with Aiden in buying our used Rav4. Knowledgeable. An asset to your company. Feel we got a good deal. Happy Rav4. Knowledgeable. An asset to your company. Feel we got a good deal. Happy More
by gregwooddreaming
July 01, 2020
I stopped by to take a look at Corollas for my daughter and ran into a young lady who goes by the name of “Bri”. She was busy moving a car for her customer who had just arrived so she offered to find me so and ran into a young lady who goes by the name of “Bri”. She was busy moving a car for her customer who had just arrived so she offered to find me someone to help with me. I told her that I was just looking around, she answered two of questions & suggested that I stop in (I Declined). She offered me water because it was hot day (I Declined). She gave me her card & said when if I have any questions to give her a call or email. She was so pleasant & not pushy ! When o make my decision, if Its Toyota I am working with noone but Bri. Thank you! More
by Steph T.
Employees Worked With
Brianna Glosson
June 30, 2020
Patrick Duket was as always was a pleasure to deal with. He always makes the car buying experience as easy and painless as possible. Then, Chris Sberna did his magic in the finance dept. Once again, a pr He always makes the car buying experience as easy and painless as possible. Then, Chris Sberna did his magic in the finance dept. Once again, a pretty painless experience. Will be back! More
by Jill
June 30, 2020
When I first got there I was nervous to walk in and stand there awkwardly waiting for my appointment. She made me feel very welcomed and helped me out. there awkwardly waiting for my appointment. She made me feel very welcomed and helped me out. More
by Justinbilliot12
Employees Worked With
Lafanear Mouton
June 30, 2020
Came in looking for a car, first time at this dealership. Had a positive experience with the sales representative as they did a great job at explaining the different information about each vehicle I was look Had a positive experience with the sales representative as they did a great job at explaining the different information about each vehicle I was looking at and made me much more confident with my final decision. More
by JoeLauth
Employees Worked With
Weston Swarztrauber
June 29, 2020
After having my last vehicle for 14 years and it was a Toyota, naturally I went back to the same dealership to purchase a new vehicle. To my surprise there were new owners. However, the staff, starting Toyota, naturally I went back to the same dealership to purchase a new vehicle. To my surprise there were new owners. However, the staff, starting with my sales person, Brayan Alanis to Management, with Nineveh Deeiel, and Zhaber, in the service department were all friendly, informed and helpful. Natalia from financing was also well informed and helped guide me through the process of what I needed and could truly use. TruCar is a good place to start, but never the end place to make a purchase. A dealership is where you want to go. They offer extended warranties and stand behind what they are selling. This time I purchased used, a 2017 RAV4 LE AWD and I am extremely pleased with my new, used vehicle. More
by suzzycu
Employees Worked With
Other Employees :
Natalia in finance, Zhaber in service, Brayan Alanis
June 27, 2020
We worked with Patrick Duket to buy a 2020 RAV4 Hybrid. Patrick is very easy to work with. He is not pushy and is honest and up front. He was also very responsive to any questions we had and got back to us Patrick is very easy to work with. He is not pushy and is honest and up front. He was also very responsive to any questions we had and got back to us right away. He was able to find me the exact car I wanted for the exact price I wanted, so I highly recommend him! More
by kkbenna
Employees Worked With
June 25, 2020
Easy process. Pat was great to work with as always. Kenny got the deal done. Enjoyed working with both of them. Excited to drive my new Highlander got the deal done. Enjoyed working with both of them. Excited to drive my new Highlander More
by sarahmyorkey
June 25, 2020
What’s the point of making an appointment , when people can just drive in and get quicker service then you with the appointment. An hour to an hour and a half for an oil change seems ridiculous to me, Espe can just drive in and get quicker service then you with the appointment. An hour to an hour and a half for an oil change seems ridiculous to me, Especially when They make appointments every half hour. Don’t believe I will be going back to the dealership for service. So there was a customer before me with no appointment and got serviced faster then me. Please explain that to me but you care about your customer. What was the point in making an appointment? Expected to get good service, and with an appointment should have been less of a wait time. And I don’t want to hear it is due to COVID 19. Car is done at 3:30pm how long before them come get me. Time when finally finished with my service was 4pm. More
by Sschreiber11
Employees Worked With
Mike wemmer
June 22, 2020
Weston and Toyota of Brookfield were ready to get down to business. Narrowed down the choices, selected the model and ready to drive it home on Saturday. business. Narrowed down the choices, selected the model and ready to drive it home on Saturday. More
by BRPulford
