Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,803 reviews
July 13, 2020
great pricing , great service for an apparent busy day, only 9 hours from browsing to driving away, No trade in, No financing to slow us down. Car we bought was a l , great service for an apparent busy day, only 9 hours from browsing to driving away, No trade in, No financing to slow us down. Car we bought was a lease turn in, with a holdup being cleaned and prepped, More
by livebobd
July 09, 2020
Had an awesome experience with Bri at Napleton Toyota of Brookfield . She was very knowledgeable, hardworking & efficient! I looovveeee my new Rav4, and I was so happy to have her as my saleslady. We will b Brookfield . She was very knowledgeable, hardworking & efficient! I looovveeee my new Rav4, and I was so happy to have her as my saleslady. We will be back in 3 years maybe sooner. Thanks again Bri !! More
by Sue McGee
Employees Worked With
Brianna Glosson
July 07, 2020
They sold me a car without fully examining the whole car and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for somethi and it’s been having problems since I got it. I now need to spend an extra $7,000 for a whole new motor because they won’t take the blame for something they did. 😡 More
by zach
July 07, 2020
gap insurance this was a total failure to get GAP insurance.....after I paid off the loan early it took me months to get a refund, and then it was only a partial on this was a total failure to get GAP insurance.....after I paid off the loan early it took me months to get a refund, and then it was only a partial one! go somewhere else More
by joebanjo123
Employees Worked With
mike curtis
July 03, 2020
Great service! Every interaction with this dealership has been nothing short of wonderful! I bought my first Toyota here and have no regrets. The staff is outstan Every interaction with this dealership has been nothing short of wonderful! I bought my first Toyota here and have no regrets. The staff is outstanding. More
by kieperts3
Employees Worked With
Alex Hienz, Quintin Neal
July 02, 2020
Weston was very nice and worked with me to stay at the monthly payment I wanted. The manager was very nice as well and even came personally to introduce himself to me. Would definitely recommend this loca monthly payment I wanted. The manager was very nice as well and even came personally to introduce himself to me. Would definitely recommend this location! More
by jeridith
Employees Worked With
Weston Swarztrauber
July 02, 2020
Waited a little while to be spoken to by a service member when I first arrived even though I had an appointment, but I was satisfied with my service and experience overall! when I first arrived even though I had an appointment, but I was satisfied with my service and experience overall! More
by S
Employees Worked With
Quintin Neal
July 01, 2020
Excellent service. Marylou was very helpful and explained the service my car needed. I highly recommend going to Toyota of Brookfield and asking for Marylou. the service my car needed. I highly recommend going to Toyota of Brookfield and asking for Marylou. More
by hollydp
Employees Worked With
Marylou Valdez
July 01, 2020
Bri was such a pleasure to work ! Very Knowledgeable about the process & the cars . I even asked about a couple different makes & she knew their product as well as the big differences . I am happy with about the process & the cars . I even asked about a couple different makes & she knew their product as well as the big differences . I am happy with the service I was provided. More
by Steven and Trish
Employees Worked With
Brianna Glosson
July 01, 2020
Weston was great to work as a salesman. Overall good experience. Dealership was busy so the wait to finally get the car could be improved.. experience. Dealership was busy so the wait to finally get the car could be improved.. More
by tsscott1
