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Toyota of Brookfield
Brookfield, WI
2,805 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,805 reviews
August 14, 2020
Jacob was very knowledgeable on the cars I was interested in. He helped me understand the features and especially safety! He did a great job and I would recommend him to anyone buying a car. I will be buying in. He helped me understand the features and especially safety! He did a great job and I would recommend him to anyone buying a car. I will be buying future cars from him. More
by Asd08299
Employees Worked With
August 14, 2020
Great experience, extremely friendly and helpful. I am a very indecisive person and he was patient and answered all my questions and i never felt rushed or like i was being bothersome. Would highly recommen very indecisive person and he was patient and answered all my questions and i never felt rushed or like i was being bothersome. Would highly recommend anyone in need a vehicle come to toyota brookfield and see Jacob for a great experience. More
by Karen
Employees Worked With
August 13, 2020
I brought my car in for repair this afternoon and received such outstanding customer service that I had to take the time to personally applaud Mary Lou Valdez and Patrick Duket. My repair was done q received such outstanding customer service that I had to take the time to personally applaud Mary Lou Valdez and Patrick Duket. My repair was done quickly while I waited and I have every confidence the repair was done correctly and my vehicle was once again safe to drive. More
by pickett7997
August 13, 2020
Even though I’m a haggler and a very tough customer to deal with, they were still very patient with me and treated me with respect and helped me through the car buying process. Jacob is going to be a gre deal with, they were still very patient with me and treated me with respect and helped me through the car buying process. Jacob is going to be a great salesperson. Thanks More
by Mohammmad
Employees Worked With
August 11, 2020
I had a great interaction with one of there sales representatives. He was very knowledgeable about their inventory and what I was looking for in a vehicle. Unfortunately I didn’t end making a purchas representatives. He was very knowledgeable about their inventory and what I was looking for in a vehicle. Unfortunately I didn’t end making a purchase, however I had a great interaction which will bring me back when it’s the right time for me to purchase a new car! More
by Bradley F
Employees Worked With
Weston Swarztrauber
August 09, 2020
Happy Customer The service, technicians & sales people are the best. Been dealing with Toyota of Brookfield for 20yrs. I have bought new, leased & bought new again The service, technicians & sales people are the best. Been dealing with Toyota of Brookfield for 20yrs. I have bought new, leased & bought new again in 2019. Very happy customer. More
by Peggy
August 07, 2020
Great employees Pat Duket recommend for a salesman. Just purchased our 7th car from him. Zak is the guy to go to for financing Alex for service. Pat Duket recommend for a salesman. Just purchased our 7th car from him. Zak is the guy to go to for financing Alex for service. More
by Bonnie Marie Christie
August 05, 2020
John K is great to work with! Great conversation and very knowledgeable....I rarely receive great service in a timely manner is WI so will gladly be back. very knowledgeable....I rarely receive great service in a timely manner is WI so will gladly be back. More
by Clandrew01
Employees Worked With
John Kocher
August 05, 2020
Pat Duket is an outstanding all-around great guy! He’s helped me find and lease 3 vehicles and I will forever be his customer. Knowledgeable, always available for questions and assistance even after you helped me find and lease 3 vehicles and I will forever be his customer. Knowledgeable, always available for questions and assistance even after you drive away. And continues to find the time to say hello and chat when I return for maintenance too. Pat exemplifies more than great customer service, he genuinely shows you he cares. More
by DM
Employees Worked With
August 05, 2020
We have purchased several vehicles and leased two more over the years. We also have our vehicles serviced by Napleton and have never been disappointed with our decision. Always professional, competent and over the years. We also have our vehicles serviced by Napleton and have never been disappointed with our decision. Always professional, competent and friendly. More
by Larry
Employees Worked With
Weston Swarztrauber
