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Toyota of Brookfield
Brookfield, WI
2,806 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,806 reviews
August 31, 2020
Bri was Great. Easy Process, Great Deal, Great People, awesome staff. Everyone made sure I was being taken care of & offered their service. I will return for service & send all my friends & family to see awesome staff. Everyone made sure I was being taken care of & offered their service. I will return for service & send all my friends & family to see Bri . Thank you! More
by Stacy M
August 31, 2020
I had bought several Venza's in the past and he does great customer service and his willingness to go over and beyond the call of duty. He's so great to work with. great customer service and his willingness to go over and beyond the call of duty. He's so great to work with. More
by sjalvarez3
Employees Worked With
August 31, 2020
The process of purchasing a new vehicle that met the demands of our criteria exceeded our expectations. Luis was delightful, trustworthy & created an exemplary experience. demands of our criteria exceeded our expectations. Luis was delightful, trustworthy & created an exemplary experience. More
by Jennifer
Employees Worked With
August 31, 2020
Luis Ferrer was excellent. The service, the attention, the explanation, the details. I will do business with him again. The dealership is modern and nice. the explanation, the details. I will do business with him again. The dealership is modern and nice. More
by Claudia
Employees Worked With
August 31, 2020
Brianna was extremely professional, knowledgeable, pleasant. Answered any and all questions I had. Her service was excellent in guiding me to the best decision for me! She was patient and calm while m pleasant. Answered any and all questions I had. Her service was excellent in guiding me to the best decision for me! She was patient and calm while maintaining all the above. She explained everything and it was clear to me she is a seasoned professional.👍👍👍👍👍👏🏻👏🏻 More
by Assessmentnow
Employees Worked With
Other Employees :
Zach Zizelman, Brianna Glosson, Lafanear Mouton
August 31, 2020
Bought a used Jeep with the help of Luis Ferrer and I couldn’t be happier! Very friendly and helpful! Will be recommending this place! couldn’t be happier! Very friendly and helpful! Will be recommending this place! More
by brandonmeath
Employees Worked With
August 30, 2020
Awesome, Best ever, the sale went great and I would not go any where else. Thank you for the wonderful services and honesty and help. go any where else. Thank you for the wonderful services and honesty and help. More
by Magline22
Employees Worked With
August 29, 2020
Jackson Mueller was awesome! Love my new 2021 Corolla. Appreciate his help. I got a great deal and he was patient with all my requests. Appreciate his help. I got a great deal and he was patient with all my requests. More
by Hollyh
Employees Worked With
August 29, 2020
I’m at the beginning stages of finding a car, and unsure which car I want to buy. Jacob spent time with me helping me weigh pros and cons of what features and benefits I like. He was incredibly informative which car I want to buy. Jacob spent time with me helping me weigh pros and cons of what features and benefits I like. He was incredibly informative and not pushing sales in any way which I greatly appreciated! Once I make my decision, I will definitely be going back to him and will refer friends and family when they’re looking for a car! More
by Kelly D
Employees Worked With
August 28, 2020
Brad Flak helped us evaluate a RAV4 as well as a Highlander. He not only knows Toyotas but other makes as well which helped us compare different models. Highlander. He not only knows Toyotas but other makes as well which helped us compare different models. More
by frobinson
Employees Worked With
Flak, Bradley
