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Toyota of Brookfield
Brookfield, WI
2,808 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,808 reviews
September 18, 2020
Some kind of extra stuff which we didn't ask for but had to pay for, and we haven't been called to come get it and its been over 2 weeks to pay for, and we haven't been called to come get it and its been over 2 weeks More
by jaybwoy237
Employees Worked With
September 14, 2020
Our salesperson Dan Masarik did a super job finding the vehicle we wanted. He was professional, helpful and understanding--great person and great dealership. I would highly recommend Dan and the dealership vehicle we wanted. He was professional, helpful and understanding--great person and great dealership. I would highly recommend Dan and the dealership to anyone. More
by Jim D.--Camry Owner
September 13, 2020
Very pleased with the ongoing services I have had with my two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. More
by mcjpatel
Employees Worked With
Randy Martin
September 11, 2020
My husband and I traveled from Madison to purchase a new 4Runner during your Labor Day Sale. Our salesman was knowledgeable, pleasant and easy to work with. We were overall very pleased with the purchase pr 4Runner during your Labor Day Sale. Our salesman was knowledgeable, pleasant and easy to work with. We were overall very pleased with the purchase process. More
by sallyjjansen
Employees Worked With
September 09, 2020
Amber Slang was really great at helping us out on a test Amber Slang was really great at helping us out on a test drive and communication with the sales people and office was great also. Thanks for your hel Amber Slang was really great at helping us out on a test drive and communication with the sales people and office was great also. Thanks for your help. 5 STARS For AMBER SLANG :) More
by jimlmcnally
Employees Worked With
Amber Slang 5 Stars
September 09, 2020
do not bother scheduling an appointment just show up and maybe you will get lucky...I scheduled an oil change for 1:30. When I got there at 1:30 and went up to the person I was scheduled to see I was somewh maybe you will get lucky...I scheduled an oil change for 1:30. When I got there at 1:30 and went up to the person I was scheduled to see I was somewhat rudely told to go back to my car and wait. I waited 25 minutes for someone to come talk to me. it then took over 2.5 hours for them to complete my oil change. I was told they were so busy because a bunch of customers showed up with out making appointments and they service customers on a first come first serve basis no matter if you have an appointment scheduled. If this is the case, why allow customers to make a reservation? So the lesson is, Scheduling your appointment is completely useless. This place is way to greedy turn away people that didn't make appointments.....instead they will just make everyone wait an eternity on busy days. More
by Joe M
Employees Worked With
Alex Hienz
September 06, 2020
“Your Review - 25 Word Minimum”Well, I charge $5.00 a “Your Review - 25 Word Minimum” Well, I charge $5.00 a word, but since you put it that way. Jacob was an earnest and efficient salesperson. Natu “Your Review - 25 Word Minimum” Well, I charge $5.00 a word, but since you put it that way. Jacob was an earnest and efficient salesperson. Naturally, anybody could tell he was green, but I think he has potential, once he gets past the urge to go “by the book.” Your training is probably too effective and being taken to heart. Seriously, though; it would have been nice if someone, anyone, had known that low profile tires have irregular tension and won’t produce as pleasant a drive as traditional radials. It might have saved me a return trip of nearly two hours each way and long hours of sitting around a COVID laden waiting room. Jacob has been persistent and thorough in making sure I’m satisfied. He gets the blue ribbon. More
by Bill.bright.46
Employees Worked With
Other Employees :
John Kocher, Katie Sternitzky
September 03, 2020
I drove my 2017 Limited Edition 4Runner to the dealership simply to check out the 2020 Limited Edition 4Runners, not thinking there was much difference between the 3 model years. Eric Glenn and Tony Rebich c simply to check out the 2020 Limited Edition 4Runners, not thinking there was much difference between the 3 model years. Eric Glenn and Tony Rebich changed my mind after giving me a thorough review of the new safety features and other significant changes. They also had my 2017 inspected and, as might be expected, we started talking. One thing I hate about buying a new car is the song and dance you usually get where the sales person has to keep checking with the manager and all the back and forth phoniness that goes on. I let Tony and Glenn know I had no time for playing games but I would give them a chance to come back to me with a one time, all inclusive dollar amount I'd have to pay with my trade-in to walk away with a new 2020. Long story short, they huddled and eventually came back to me with a more than fair bottom line offer that I accepted on the spot. No screwing around, straight to business and always professional, I'd recommend that two person tag team to anyone looking for a fair deal on a new Toyota. More
by Tim H
