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Toyota of Brookfield
Brookfield, WI
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,810 reviews
October 30, 2020
I was in looking for a used car in good conditions and got to work with Luis for the day he has great customer service very helpful and patient with me got to work with Luis for the day he has great customer service very helpful and patient with me More
by Mikaylaharris781
Employees Worked With
October 30, 2020
Brayan Alanis was very friendly and knowledgeable and we would definitely highly recommend him. He’s very prompt, returns phone calls on time, and is an asset to the dealership. We would definitely buy anot would definitely highly recommend him. He’s very prompt, returns phone calls on time, and is an asset to the dealership. We would definitely buy another car from him in the near future. More
by Kelly C
Employees Worked With
Brayan Alanis
October 27, 2020
This past weekend I went into the Toyota of Brookfield, looking to by a car. As I got there, seems to me like every sales person was busy with other customers. As we were in the lot looking at the new 2020 looking to by a car. As I got there, seems to me like every sales person was busy with other customers. As we were in the lot looking at the new 2020 Toyota camrys, we stumbled across Bryan Alanis. He have seemed to be taking care of another customer before hand, but took the time to ask if we needed help with anything. Surely we asked for the keys for the new Camry. And without hesitation, he went and got them. He went over the interior of the car with us and was very specific. Soon after, we took it for a test drive. Long story short. We ended up purchasing the car. Big thanks to Bryan Alanis for helping us and finalize our purchase. Great salesman, and was very helpful and willing to help. More
by Josh Thao
Employees Worked With
Brayan Alanis
October 26, 2020
Purchased new 2020 XSE. Decent experience with sales pro Luis. Price was fair. Vehicle delivered with grease stains on the head liner. Dealer owned up to the issue and fixed it. Also offered addi pro Luis. Price was fair. Vehicle delivered with grease stains on the head liner. Dealer owned up to the issue and fixed it. Also offered additional tangible compensation. I would return to ToB in the future. More
by perseverance_4_him
October 23, 2020
My husband and I have purchased our Toyotas from Luis for the last five years. My son, Kevin Kussrow has also purchased two cars from Luis and comes all the way back from Cincinnati for his cars and to get m the last five years. My son, Kevin Kussrow has also purchased two cars from Luis and comes all the way back from Cincinnati for his cars and to get most of his service. Right now because of COVID it's not so easy for him to come home. Luis always woks hard to find the best car for us, and after the sale he checks in to see if we have any questions and to follow up on any concerns that we may have. Luis is the greatest. We will always get our cars from him; More
by yvonnezarcone
October 21, 2020
Walked into the dealership to be greeted by a professional, courteous, pleasant salesperson; Lafanear. She went over the vehicle thoroughly and was easy to work with. Thank you for all your help professional, courteous, pleasant salesperson; Lafanear. She went over the vehicle thoroughly and was easy to work with. Thank you for all your help! More
by Terry
Employees Worked With
Lafanear Mouton
October 16, 2020
I just purchased the exact car I was looking for. Not only was I thrilled but I was able to work with the exact type of salesperson one wants when doing so - Luis! I could not have asked for a more cari only was I thrilled but I was able to work with the exact type of salesperson one wants when doing so - Luis! I could not have asked for a more caring, trustworthy person to help me through this. He was, honestly, more concerned with what I needed than actually selling the car. Trust is huge when you're making this kind of purchase and I was in the best hands I could have asked for. He makes it personal and not just about "selling". You truly want to ask for Luis when you come in. You will not be disappointed, trust me. He was THE BEST!! Thank you, so very much, again, Luis. I could not be happier with the whole experience!! More
by Kathleen
Employees Worked With
October 13, 2020
Luis did a great job helping me buy my first car. Luis explained everything very well. Very straightforward and to the point. He was able to share us his knowledge and expertise about Toyota. He was very explained everything very well. Very straightforward and to the point. He was able to share us his knowledge and expertise about Toyota. He was very personable and friendly the whole time. I highly recommend Luis to anyone who is coming to the dealership. More
by Hunter
Employees Worked With
October 10, 2020
We couldn't have been happier with our salesperson, Brayan. We came in knowing we wanted a certain car and Brayan helped make it happen. He addressed any questions or concerns we had and genuinely care Brayan. We came in knowing we wanted a certain car and Brayan helped make it happen. He addressed any questions or concerns we had and genuinely cared about us leaving happy customers. I highly recommend Brayan and Toyota Brookfield! Ann Garthwait More
by agarthwait
October 09, 2020
This is the second Toyota I've purchased with Luis Ferrer's help. It's hard to put into words how helpful ,honest and caring he was during the whole process. As we were not familiar with all the new Ferrer's help. It's hard to put into words how helpful ,honest and caring he was during the whole process. As we were not familiar with all the new systems on the car, Luis went beyond the call of duty to explain them all to us. I know he has many repeat customers. You won't regret it if you become one. More
by Terry T
Employees Worked With
