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Toyota of Brookfield
Brookfield, WI
2,803 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,803 reviews
June 23, 2024
Great experience from the salesman. Everything was perfect with the deal and the timing for our used car offer. Everything was perfect with the deal and the timing for our used car offer. More
by mzelinsky
Employees Worked With
June 21, 2024
Hi. We had our 2021 Tacoma serviced this week at your shop in Brookfield. Coley Kuntz was the service advisor and really went above and beyond to fix We had our 2021 Tacoma serviced this week at your shop in Brookfield. Coley Kuntz was the service advisor and really went above and beyond to fix a problem that others before her could not. This is the type of service that really creates trust and loyalty. Thx Coley for your help. More
by Kajatt1
Employees Worked With
Coley Kuntz
June 20, 2024
The dealership is close by. The hours are convenient. The facility is clean. The lounge is comfortable. The hours are convenient. The facility is clean. The lounge is comfortable. More
by vwong3721
Employees Worked With
June 15, 2024
Kevin Rhiel was good to work with. He was courteous, personable and professional. He also followed up with a thank you phone call the day after our purchase. He was courteous, personable and professional. He also followed up with a thank you phone call the day after our purchase. More
by kaiserann47
Employees Worked With
June 15, 2024
Joe Fedder was great to work with. Helpful, friendly and nice follow-up. Appreciated quick turnaround on my trade appraisal and videos of other potential car options. Helpful, friendly and nice follow-up. Appreciated quick turnaround on my trade appraisal and videos of other potential car options. More
by Pat Sorenson
Employees Worked With
Joe Fedder *****
June 15, 2024
Extremely satisfied with the customer service from all departments!! Jackson went above and beyond to get me the car I wanted departments!! Jackson went above and beyond to get me the car I wanted More
by Lisa
June 14, 2024
Kyle and Mark made our buying experience seamless and truly enjoyable! Thank you so so much. We WILL be coming back for our next vehicle purchase from Toyota of Brookfield for sure! truly enjoyable! Thank you so so much. We WILL be coming back for our next vehicle purchase from Toyota of Brookfield for sure! More
by leckmatthew
June 14, 2024
Layla was helpful from start to finish. Highly recommend people see her for care service! Highly recommend people see her for care service! More
by danielharford7
Employees Worked With
June 14, 2024
Layla Kemp was very knowledgeable about what was going on with my vehicle. I was kept informed of the progress. She is very pleasant to work with!! with my vehicle. I was kept informed of the progress. She is very pleasant to work with!! More
by Kevin.karnuth
Employees Worked With
