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Toyota of Brookfield
Brookfield, WI
2,705 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,705 reviews
February 26, 2024
Recently moved to Wisconsin and this dealership is the closest to where I live. Thankful for that as they have been great thus far. I put a lot of miles on my car for work, so I’ve already needed 2 or 3 s closest to where I live. Thankful for that as they have been great thus far. I put a lot of miles on my car for work, so I’ve already needed 2 or 3 service appts but no complaints any of the time. Would like to especially shout out Zach S. from my last appt. I was going in thinking I just needed an oil change and tire rotation but he texted me while my car was on the lift mentioning my brakes were on the verge of replacement. He was honest by letting me know that I was alright for now but may not make it to my next service appt. Also gave me his advice on what he’d do especially in regards to the type of car I have. At the same time, he wasn’t pushy about it. So if I wanted to pass on the extra work this time, he probably wouldn’t have made this big stink. I’ll be honest, that’s prob why I agreed to have it all done at this appt. Felt like it was my choice and wasn’t just being told/sold things I didn’t actually need at this time. Much appreciated Zach S…I’ll see you in 5k miles. More
by JoeB
Employees Worked With
February 23, 2024
We recently took our car in for service at the Napleton Toyota dealer. Zach S. was very helpful, friendly, and professional. Our car was serviced in a good amount of time, and we’re pleased with the result Toyota dealer. Zach S. was very helpful, friendly, and professional. Our car was serviced in a good amount of time, and we’re pleased with the results. More
by mickrad2864
Employees Worked With
February 23, 2024
Chris and Pat were both very knowledgeable and helpful, would not hesitate to purchase from Toyota of Brookfield again. would not hesitate to purchase from Toyota of Brookfield again. More
by tradaj
February 23, 2024
Excellent service and curteous. I was very pleased and am trying to give them five stars Danial Erickson does a good job with this dealership I was very pleased and am trying to give them five stars Danial Erickson does a good job with this dealership More
by gloriaholsen
Employees Worked With
Other Employees :
I don’t know of any other workers, but all were good.
February 20, 2024
Our sales person Kevin Rhiel was very helpful from start to finish with us to get the vehicle we wanted.I rat Mr Kevin Rhiel 5 stars! to finish with us to get the vehicle we wanted.I rat Mr Kevin Rhiel 5 stars! More
by johnbartels2213
February 16, 2024
I have been taking my vehicles to this dealership for over 10 years, Coley was my service advisor, she really cares about the customer! She was very prompt and thorough from the time I drove in to the ve over 10 years, Coley was my service advisor, she really cares about the customer! She was very prompt and thorough from the time I drove in to the very next day to make sure I was happy with the service! Keep up the good work! More
by Dan
Employees Worked With
Coley Kuntz
February 15, 2024
I was very pleased with the service given to my husband's car recently and appreciated the kindness by Josh the service writer to let us wait a while till we were able to pay the bill as it simply wasn't car recently and appreciated the kindness by Josh the service writer to let us wait a while till we were able to pay the bill as it simply wasn't good time. It's a good feeling to be taken care of. More
by Doneneatly
February 14, 2024
This was my first time at this dealership. It was clean , people were all very friendly, and the staff seemed very knowledgeable It was clean , people were all very friendly, and the staff seemed very knowledgeable More
by TJB91FLT
February 14, 2024
Spencer has a good attitude and will work to find solutions to solve issues that are not straight forward for a dealership to deal with. He makes the time to email non-Toyota vendors and talk with pe solutions to solve issues that are not straight forward for a dealership to deal with. He makes the time to email non-Toyota vendors and talk with people in other departments to make a solution possible for long-term Toyota customers such as ourselves. Our Highlander is in great shape thanks to Spencer and the Toyota of Brookfield service department. There are two other Toyota dealerships closer to where we live, but the Brookfield people make the difference for us! More
by digitalight82
Employees Worked With
Spencer Forsmo
February 13, 2024
This is the largest dealership I've ever been in but they do a good job keeping it personal and friendly. Their prep of the car for test drive and amenities in dealership while you wait are better than any o do a good job keeping it personal and friendly. Their prep of the car for test drive and amenities in dealership while you wait are better than any other! Like all dealers they are trying to sell cars and extras add-ons but are not overly pushy and are reasonable if you do not want them. More
by Mike
