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Toyota of Brookfield

Brookfield, WI

4.9
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,802 reviews

April 06, 2025

Friendly, knowledgeable customer service people assisted me with my business at my new vehicle check up. Kyle and Daniel informed me what was needed and I am satisfied with the outcome. More

by mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Toyota of Brookfield responded

Mary, we appreciate you choosing Toyota of Brookfield! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 04, 2025

I have been with this dealer for over 25 years. Very professional, trustworthy and the only one who services my cars More

by gregfream
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
KAT CAREY
Apr 08, 2025 -

Toyota of Brookfield responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We look forward to your next visit! Take care!

April 03, 2025

My service appointment went well on 3/31/2025. Service Manager Kyle Krochmal was friendly and informative. The work on my car was completed quickly. Kyle explained the work that was done, and fol More

by NJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Krochmal
Apr 06, 2025 -

Toyota of Brookfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Brookfield. Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2025

Very clean and friendly dealership. I enjoy the amenities they have that make waiting enjoyable and easy even with kids. We worked with Kyle Krochmal and he was great at communicating a More

by Laridda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Krochmal
Apr 07, 2025 -

Toyota of Brookfield responded

Hi Laridda, thank you so much for your feedback! Kyle will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2025

Super easy transaction, no hassles and got what I wanted no questions asked. Nick Terranova was easy to work with and facilitated the sale start to finish which made this experience a breeze for me! More

by Tjach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Toyota of Brookfield responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

Coley made my experience an extremely pleasant one. Not only did she keep me updated on the status of my vehicle, but she contacted me after I left with additional information that I requested. She was More

by Jyench
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Coley Kintz
Apr 05, 2025 -

Toyota of Brookfield responded

Hi Jyench, thank you so much for your feedback! Coley will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

Another great experience at Brookfield Toyota! Daniel Erickson consistency provides a high level of professionalism and integrity as my service advisor, My vehicle maintenance was performed flaw More

by walrahu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Toyota of Brookfield responded

Hi Walrahu, thank you for your support! We're happy we could help. We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2025

Had a great experience getting work done here. Very nice and convenient for getting work done More

by lalalinz5683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Krochmal
Mar 27, 2025 -

Toyota of Brookfield responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We are always more than happy to assist you if anything else comes up. Take care!

March 23, 2025

Super helpful and a great experience! We didn’t feel pressured, and drove away with a perfect car! More

by Tiff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 23, 2025

Had an awesome visit at Toyota of Brookfield. Had service done on our 2011 RAV4, and a special thanks to our service adviser Coley. Thru out my visit she kept me advised the status of my RAV4. Ve More

by toolmanharley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
Mar 26, 2025 -

Toyota of Brookfield responded

Hello, we're happy you found our staff Coley to be so supportive during your experience here at Toyota of Brookfield. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!