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Toyota of Brookfield

Brookfield, WI

4.9
2,701 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,701 reviews

October 30, 2024

Zach Schuett did a phenomenal job assisting me in the service department. He walked me through all the maintenance that was needed/suggested and showed me what service options were available. Highly reco More

by thomasward8171
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Schuett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

October 29, 2024

Stopped to shop for a car today met in parking lot by salesman introduced himself and next question was if our car will be traded in. Told him he was getting way ahead of himself. I told him what I was More

by Disappointed
Recommend Dealer
No
Employees Worked With
ABC
Nov 01, 2024 -

Toyota of Brookfield responded

Hi, we apologize for your disappointment and appreciate you bringing this to our attention. Your feedback is invaluable to us. Rest assured, we take your concerns seriously, and a management team member will contact you shortly to address the issues you've raised. Thank you for your patience and for allowing us to make things right.

October 23, 2024

Great service with Daniel, our service rep, in figuring out what was wrong with our vehicle and getting it covered under warranty. Great communication! Thank you! More

by GA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Toyota of Brookfield responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Bri is always extremely helpful whenever I have a question or need help with any of the sevice work that needs to get done. More

by Anarchyracing14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Toyota of Brookfield responded

Hello, we're glad to hear you found Bri to be so informative and helpful. Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Excellent attentive customer service! Zach S assisted me, it was a great experience from the time I pulled into the garage until I left. More

by Angelabolda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Schuett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tavin putins
Oct 19, 2024 -

Toyota of Brookfield responded

Hi, we're happy you found our staff Zach to be so supportive during your experience here at Toyota of Brookfield. We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Zach S was my Service Assistant! Wow I got the best service on my 2016 Rava 4. This was my 64th visit to the service department! More

by Kfabster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Schuett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Toyota of Brookfield responded

Hi, thank you for sharing your positive experience with Zach! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

I recently had my car’s first service at this dealership. All aspects were a great experience! More

by diane53186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Toyota of Brookfield responded

Hi, thanks for your great review, and for giving our dealership such a five star rating! Have a wonderful day!

October 16, 2024

Everyone was nice. It was busy but I was taken care of right away. No negotiating on used car prices. More

by Mkcast831
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Melehan
Oct 19, 2024 -

Toyota of Brookfield responded

Hi, thank you for the feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2024

Coley K. was very professional and knowledgeable! The support I received from her was fantastic. Every time I have been in Toyota of Brookfield they have exce More

by sandy.hammen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
Oct 19, 2024 -

Toyota of Brookfield responded

Thanks for sharing your recent service experience with us, Sandy! We hope you continue to choose Toyota of Brookfield as your first choice for all your vehicle needs.

October 12, 2024

A huge thank you to Zach Reed! He was extremely helpful and attentive. He helped me understand the concerns I'm having with my radio, and kept me informed on my 20k maintenance ch More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Toyota of Brookfield responded

Hi Kelly, we're glad to hear you found our staff to be so informative and helpful. If you have any further questions, please give us a call. We're always happy to help!