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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
January 23, 2021
Brantavius is new and let us know upfront. We had fun buying our new Tundra. If he didn't know all the answers he made sure to get them for us. He will do well in this industry. buying our new Tundra. If he didn't know all the answers he made sure to get them for us. He will do well in this industry. More
by Turbota331
Employees Worked With
Brantavius Gilmore
January 23, 2021
It was a very pleasant experience. Everything was explained completely. I would definitely recommend asking for his assistance. We’ve had previous experience here as well explained completely. I would definitely recommend asking for his assistance. We’ve had previous experience here as well More
by Margaret
Employees Worked With
January 22, 2021
Brantavius Gilmore was our salesman and he was wonderful! He's new to car sales, but he's a natural. He was very friendly and knowledgeable. I will definitely recommend to friends and family. He's new to car sales, but he's a natural. He was very friendly and knowledgeable. I will definitely recommend to friends and family. More
by myluvstjej
Employees Worked With
Brantavius Gilmore
January 21, 2021
Jacob Sberna did a great job helping us out on our pickup we bought last month. He was knowledgeable and helpful with questions we had and took a no pressure approach to allow us to make our decision. I wo we bought last month. He was knowledgeable and helpful with questions we had and took a no pressure approach to allow us to make our decision. I would highly recommend working with him for anyone looking to make a car purchase! More
by RMolitor
January 20, 2021
Brantavius Gilmore was a newer salesperson. What I really appreciated about his style was his courteous nature, responsive to all questions and wanted to make sure he was meeting our needs. appreciated about his style was his courteous nature, responsive to all questions and wanted to make sure he was meeting our needs. More
by Sam
Employees Worked With
Brantavius Gilmore
January 20, 2021
Brantavius Gilmore did a great job. He was very personable, patient and polite. We would recommend him and this dealership to anyone. It was a painful experience spending the money and n personable, patient and polite. We would recommend him and this dealership to anyone. It was a painful experience spending the money and not getting what we expected for a trade in bit such is life and we really liked the highlander. Bravo! More
by Rich.awve
Employees Worked With
Brantavius Gilmore
January 19, 2021
It was my first time to this dealership and the salesman Jimmy was great. He was very nice and made me feel comfortable. I test drove a great used Nissan Rogue, but I waited too long to decide and the car Jimmy was great. He was very nice and made me feel comfortable. I test drove a great used Nissan Rogue, but I waited too long to decide and the car was sold. Jimmy called me to let me know, which was very nice. I would definitely recommend this dealership to friends. More
by Jenless777
Employees Worked With
Jimmy
January 18, 2021
Mike Wemmer and his tech went above and beyond. I threw them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they p them quite a challenge with an Aftermarket part install for my TRD 4Runner which was a bit more complex than any of us expected. Not only were they patient and courteous with me during the enduring process, but they also stood by their original quote. Hats off to Mike and his tech for keeping me a Napletons Toyota service customer! More
by Brad V.
Employees Worked With
Mike Wemmer
