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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
March 31, 2021
Very excited to up grade our Highlander. Brayan Alanis was able to get us a geat deal. He was very knowledgable about the vehicle. Thanks for staying late to find our Highlander and getting all the paperw was able to get us a geat deal. He was very knowledgable about the vehicle. Thanks for staying late to find our Highlander and getting all the paperwork filled out. It was a very busy end of the month for him and all the staff at Brookfield Toyota. Thanks Ryan More
by Ryan Altreuter
March 27, 2021
Brantavius gave 110% on his busiest day of the week. Very friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. friendly, knowledgeable of the vehicles, and super helpful in answering all questions I had. More
by sarahbell54321
Employees Worked With
Brantavius Gilmore
March 22, 2021
Brantavius was super busy but was very helpful in doing test drive and showing features of highlander hybrid. I was very happy with internet pricing and received fair trade in value. Dealership is very b test drive and showing features of highlander hybrid. I was very happy with internet pricing and received fair trade in value. Dealership is very busy would recommend going on weekday if possible. More
by ToyotaH owner
Employees Worked With
Brantavius
March 19, 2021
Be aware of questionable sales tactics. Proposal for used car showed rust,paint,fab $1,500 also Napleton elite bundle $1,700 added to the initial pricing. None of this was ever mentioned, or explained prior car showed rust,paint,fab $1,500 also Napleton elite bundle $1,700 added to the initial pricing. None of this was ever mentioned, or explained prior to presentation. Also trade in was $4,000 below what I ran on KBB website. Product specialist we had was limited in knowledge. Very unprofessional sales technique in my opinion. The entire experience was not pleasant, we left very disappointed. More
by Kencarol2401
Employees Worked With
Product specialists we had not listed
March 18, 2021
I worked with Brad Flak on purchasing a 2017 Toyota Highlander. Brad went above and beyond to meet are needs I couldn’t more happy with this purchase. Highlander. Brad went above and beyond to meet are needs I couldn’t more happy with this purchase. More
by Grantwab
Employees Worked With
Brad Flak
March 17, 2021
My experience with Bonnie was very pleasant. She had the car warmed up and sanitized before I arrived. I sent a nice video of herself so I knew who to look for when I arrived and she also got me close enoug car warmed up and sanitized before I arrived. I sent a nice video of herself so I knew who to look for when I arrived and she also got me close enough to where I wanted to be in pricing. Management and financing all did great and I would definitely recommend Toyota of Brookfield to a friend. More
by Ashley B
Employees Worked With
Bonnie Stone
March 15, 2021
Great buying experience! The dealership was very clean and beautiful facility. I would highly recommend asking for Aiden for your future vehicle needs. thanks guys and beautiful facility. I would highly recommend asking for Aiden for your future vehicle needs. thanks guys More
by BMB
March 08, 2021
Bonnie was great. Her warm personality made the process comfortable and easy. She was very polite and did great getting all of my questions answered. comfortable and easy. She was very polite and did great getting all of my questions answered. More
by Zay
Employees Worked With
Bonnie stone
March 03, 2021
I was very impressed with the stress free, relaxed feel of the dealership! I was treated with respect from my salesman Jackson. I will definately recommend this dealership and Jackson to others. of the dealership! I was treated with respect from my salesman Jackson. I will definately recommend this dealership and Jackson to others. More
by Laurabecker9999
Employees Worked With
February 28, 2021
Brantavius was a super help Tuesday on helping me find a vehicle I told him I was currently in the early Stages in buying at the moment but it’s time I would I would recommend him to anybody vehicle I told him I was currently in the early Stages in buying at the moment but it’s time I would I would recommend him to anybody More
by Jazlynellis1
Employees Worked With
Brantavius Gilmore
