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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 31, 2021
As usual perfect almost like home while waiting for service to finish staff friendly and clean waiting area with perks. The young man who helped me out, Tony, did a fantastic job of getting me in and service to finish staff friendly and clean waiting area with perks. The young man who helped me out, Tony, did a fantastic job of getting me in and out as fast as possible and also suggested some things for my vehicle that were due! More
by deanalastly
Employees Worked With
May 29, 2021
This dealership was a very pleasant, fair, and efficient dealership to buy a car from. I never felt obligated or pressured to purchase. Also, I was able to communicate with the people I worked with easily - dealership to buy a car from. I never felt obligated or pressured to purchase. Also, I was able to communicate with the people I worked with easily - never felt confused after asking a question or scared to ask the question. Would definitely recommend to friends/family. More
by nolan138
May 28, 2021
I basically was coming at time to scout around looking for a sorta replacement for my ford focus and Megan Bettack was on the the spot in directing me to at least better models of the car that were availa for a sorta replacement for my ford focus and Megan Bettack was on the the spot in directing me to at least better models of the car that were available not only that other manufacture types that were in comparison as well. It was like these cars jumped out and made them selves notices when she was showing them off. Had to let someone know she has something in her for this position. More
by hahlers1
Employees Worked With
Megan Elizabeth Bettack
May 28, 2021
I arrived without an appointment, and Ericka C. greeted me in the lobby, and asked how she might be able to assist. She was friendly, kind, patient, attentive, knowledgeable, and professional. I had plan me in the lobby, and asked how she might be able to assist. She was friendly, kind, patient, attentive, knowledgeable, and professional. I had planned on stopping at several places today, but ended up deciding to purchase because of her. She is an absolute pleasure to work with. Thank you, Eric (very happy new 2010 Hyundai owner) More
by Eric
Employees Worked With
Ericka Cosey
May 27, 2021
One of the nicest dealership in brookfield! Definitely great customer service as well. I recommend Bryan Cortez! Very efficient, very patient and did great showing and explained the cars we were intereste great customer service as well. I recommend Bryan Cortez! Very efficient, very patient and did great showing and explained the cars we were interested in More
by Bee VM
Employees Worked With
Bryan, Cortez
May 26, 2021
Megan & Brad made a great team assisting us in buying our Rav4 last Sat. This was Megan’s first sale, & she started the process well. As she continued, Brad, her mentor, was there every step of the way to to Rav4 last Sat. This was Megan’s first sale, & she started the process well. As she continued, Brad, her mentor, was there every step of the way to to help bring the sale to a conclusion. Brad even made the extra effort to stop by our house on Mon. to complete some technology questions! Fine experience! More
by Kelido2004
Employees Worked With
Brad Frake & Megan
May 25, 2021
What a great experience. I have not purchased a vehicle from a large dealership lately and was pleasantly surprised. My salesman, Brayan Alanis was friendly, knowledgable and took all the time I needed to from a large dealership lately and was pleasantly surprised. My salesman, Brayan Alanis was friendly, knowledgable and took all the time I needed to go over everthing for me. I love my new Rav4 Hybrid and look forward to many pleasurable trips in it. More
by roberta
Employees Worked With
Brayan Alanis
May 24, 2021
For a car buying experience that just can't be beat you need to visit with "Smiley Riley"! His infectious smile will make your day and you will end up with a great car too! need to visit with "Smiley Riley"! His infectious smile will make your day and you will end up with a great car too! More
by brad.flak
Employees Worked With
Riley
May 24, 2021
My experience with Toyota of Brookfield has always been great. They are informative with the information given and also with the recommendations. Highly recommend working with Aiden. great. They are informative with the information given and also with the recommendations. Highly recommend working with Aiden. More
by Hannah Fett
Employees Worked With
Aiden Abbasov
May 22, 2021
I want to thank Waqas Tariq from Brookfield Toyota for all of his help in getting my refund to me after selling my Tundra and canceling an extra maintenance package I had. I called on and he went above an all of his help in getting my refund to me after selling my Tundra and canceling an extra maintenance package I had. I called on and he went above and beyond to make sure I received my check even after it had been sent to a previous address first (honest mistake). He also kept in touch with me until I received my check! What an outstanding employee! Thank you so much! KS More
by kathyac58
