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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
June 22, 2021
Luis Ferrer did an amazing job assisting me through the process of financing my first car! process of financing my first car! More
by Sara Grace
Employees Worked With
June 22, 2021
I usually don’t write reviews but I believe Toyota of Brookfield and Tyler went above and beyond. The process was quick and painless and they respected my time and me. Brookfield and Tyler went above and beyond. The process was quick and painless and they respected my time and me. More
by RyanM1980
Employees Worked With
Tyler Stangel
June 21, 2021
Terrible experience picking up our new vehicle! Even tough our car was at the facility for 6 days, the car was not ready when we had a designated appointment to pick it up! It took 3 hours for them to tough our car was at the facility for 6 days, the car was not ready when we had a designated appointment to pick it up! It took 3 hours for them to have it ready! THREE HOURS! Then they tried to justify it by saying all dealerships take that long. I have bought many cars throughout the years, including this dealership when it was Jack Safro's and I never had a wait like this! Absolutely ridiculous! I will never use this dealership again for anything, EVER! More
by eileenzei
Employees Worked With
June 18, 2021
The sale man, Riley was great, knowledgeable. But sales manager said “if the car info and mileage is online so why did we come test drive the car and not purchase the car. What is stopping us from buying t manager said “if the car info and mileage is online so why did we come test drive the car and not purchase the car. What is stopping us from buying the car.” If we couldn’t test drive the car before buying the car, just say it. I would certainly not buy a car with out test driving it. And also not from here. More
by Michaelv
June 17, 2021
Came in with a very flat tire, and had a oil change while there. Jon Leiser was my service guy, and I just want to say I appreciated his helpfulness, and clarity on the situation. He was knowledgeable and there. Jon Leiser was my service guy, and I just want to say I appreciated his helpfulness, and clarity on the situation. He was knowledgeable and seemed to care about my situation. More
by koleary4
Employees Worked With
Jon Leiser
June 16, 2021
Wasn't the greatest service. The lady that was helping us didn’t seem to care about my interest in buying a vehicle. We had a better experience at Toyota of East Madison, ended up buying from there. didn’t seem to care about my interest in buying a vehicle. We had a better experience at Toyota of East Madison, ended up buying from there. More
by Becki
Employees Worked With
Brianna Glosson
June 15, 2021
Luis Ferrer was very knowledgeable about each card we looked at. He was very helpful in us making our decision. He was very pleasant to work with . Marilyn Brophy looked at. He was very helpful in us making our decision. He was very pleasant to work with . Marilyn Brophy More
by Marilyn
Employees Worked With
Luis ferrer
June 14, 2021
Made an appointment to look at a used Toyota. Drove 25 miles for my appointment to find out vehicle was sold. They didn't have the courtesy to call me to let me know. The Internet Sales Director was email miles for my appointment to find out vehicle was sold. They didn't have the courtesy to call me to let me know. The Internet Sales Director was emailing and saying vehicle will be ready to show. That was an hour before I arrived. After they told me car was sold wanted me to look at a different one. That is not a good way to get costumers in your dealership. More
by dpetersdorff54
Employees Worked With
Eric Nelson
June 14, 2021
Recognize Brantavius! He did a fantastic job helping me with the sale and purchase of a 2019 Toyota Corolla. Being my first buy, I was hesitant to come alone, but he broke everything down and explained eve with the sale and purchase of a 2019 Toyota Corolla. Being my first buy, I was hesitant to come alone, but he broke everything down and explained every little additional thing. Will be doing and referring others for future purchases through Toyota. More
by Katlyn Saganski
Employees Worked With
Brantavius Gilmore
