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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
June 30, 2021
Tyler was great to work with and was very friendly! He helped me with all of my questions and I will for sure be looking for him the next time I go. helped me with all of my questions and I will for sure be looking for him the next time I go. More
by Tyg00800
Employees Worked With
Tyler,Stangel
June 30, 2021
Tyler made the process of my car easy. They gave me exactly what I wanted and had me in and out. Will definitely be coming back when I need a new car exactly what I wanted and had me in and out. Will definitely be coming back when I need a new car More
by CarlPritzer
Employees Worked With
Tyler Stangel
June 30, 2021
Brayan was able to get me top dollar for my trade, so I Brayan was able to get me top dollar for my trade, so I could get into my new 4Runner. Highly recommend him. He made the process easy. Brayan was able to get me top dollar for my trade, so I could get into my new 4Runner. Highly recommend him. He made the process easy. More
by JGellen
Employees Worked With
Brayan Alanis
June 28, 2021
Very impressed with everyone there, very professional. Very impressed with everyone there, very professional. Really enjoyed my sales team. They worked very well together and made me feel very comfy with Very impressed with everyone there, very professional. Really enjoyed my sales team. They worked very well together and made me feel very comfy with my car purchase. More
by Hammer919273
June 28, 2021
Great car buying experience. Ask for Brayan Alanis. Brayan provided great service, followed up appropriately, stuck to accurate timelines, and did what he said he would do. Highly recommend. Brayan provided great service, followed up appropriately, stuck to accurate timelines, and did what he said he would do. Highly recommend. More
by NGB
Employees Worked With
Brayan Alanis
June 28, 2021
Excellent customer service by Brayan the salesman, backed up by great follow up by the general manager after the sale. Brayan bent over backwards to really find the best deal for me. up by great follow up by the general manager after the sale. Brayan bent over backwards to really find the best deal for me. More
by Cevans
June 27, 2021
Nice and friendly staff . Great atmosphere. Great experience. Great prices experience. Great prices More
by ruez4real2002
Employees Worked With
June 25, 2021
Was fast and friendly. The staff and sales person (Brantavius) was amazing and there wasn't continuous back and fourth. (Brantavius) was amazing and there wasn't continuous back and fourth. More
by PJ Johnson
June 25, 2021
Luis Ferrer was our Sales Rep and could not have been more helpful & kind working on getting my sister a more affordable car. Thank You! more helpful & kind working on getting my sister a more affordable car. Thank You! More
by mgrennier2
Employees Worked With
June 24, 2021
Riley was courteous and polite. He explained the car Appraisal process clearly to me, made me feel comfortable and offer drinks while I wait. I was not able to complete the final transaction, due to mi Appraisal process clearly to me, made me feel comfortable and offer drinks while I wait. I was not able to complete the final transaction, due to missing paper works from my end, but Riley was still very energetic and suggest solutions. I'll definitely come back to Riley for future opportunities. More
by SC
Employees Worked With
Riley Sullivan
