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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
December 19, 2021
Nicholas Terrnova was an excellent salesman! He stuck with it in order to help me get the best deal for me!! I would highly recommend Nicholas and the entire Toyota Team⭐️ with it in order to help me get the best deal for me!! I would highly recommend Nicholas and the entire Toyota Team⭐️ More
by jmg6673
December 15, 2021
Nick is the man what a good dude super helpful and knowledgeable on his stuff 10 out of 10 knowledgeable on his stuff 10 out of 10 More
by Thicccrod
Employees Worked With
December 14, 2021
Great Dealership. I walked in without a car and walked out with a car. Hassle free! out with a car. Hassle free! More
by Ken
Employees Worked With
December 13, 2021
Nick Terranova is great! He was very helpful and informative. He gave us a great deal! informative. He gave us a great deal! More
by Mckenna121779
Employees Worked With
December 13, 2021
Jacob and Jackson provided me with phenomenal service! Jacob helped find me the car of my dreams with all of my top features! Jackson was super helpful in explaining the features of my car upon pick up da Jacob helped find me the car of my dreams with all of my top features! Jackson was super helpful in explaining the features of my car upon pick up day! Im thankful for both of them and their help - I love my new car! More
by saraeckert
December 10, 2021
Insanely greedy and predatory practice standards within their establishment. I have been a customer for years and was satisfied initially with major repair work that I wanted done with OEM parts on my Toyo their establishment. I have been a customer for years and was satisfied initially with major repair work that I wanted done with OEM parts on my Toyota vehicles that I own. Unfortunately I came to discover that all of their other work, their service and sales department are awful to work with. After several visits and giving them second chances (one too many in my opinion!), I had the last straw when I purchased a used vehicle from them. I had to stick around for 7 HOURS just to finalize my purchase. The salesman was nice enough but both him and his manager took their sweet time to get me to sign legal documentation to purchase my car. These people are using excessive time wasting to get people to agree to unnecessary add ons for their profits! From non-sensical "shadow marking" (which you can get aftermarket for ~$100 bucks), to undercoating protection(which most Toyotas DON'T NEED because they ALREADY HAVE UNDERBODY PROTECTION!!!!!) , they are hoping to tire you out so you won't notice them adding tons of stuff onto the cost of your car!!! They also want you to put ALOT of money down so you can get a low interest rate monthly payment. Overall these people are price gouging like crazy! Unfortunately for me, I needed a car asap and these people took advantage of me for their own profits. I also want to say that their finance manager is incredibly condescending because he thinks making a little money and being single makes him "better" (yeah right buddy, karma will show you one day!!!!). Also their service dept. is completely worthless. They can't get to you on time even if you get there on time (so there's no point of even showing up on time!) and won't even acknowledge you when you get there. God forbid if you have minor work that needs to be done, they can't even get it done right and they'll try to charge you twice as much compared to local mechanic shops. Toyota of Brookfield thank you for ruining my experience with dealerships, you guys are THE WORST dealership I've ever had to deal with in my entire life. You guys are the reason why I will never go back to dealerships EVER and I will never recommend your business to anyone!!! You guys are GREEDY, INCOMPETENT, AND SLEAZY all around! More
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Employees Worked With
