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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
December 30, 2021
I had a really good experience here all my questions were answered and I felt much more educated on buying a car after leaving this dealership I want to thank Bryan C for helping me. answered and I felt much more educated on buying a car after leaving this dealership I want to thank Bryan C for helping me. More
by Virginia
Employees Worked With
Bryan C
December 28, 2021
I needed work done on my car and had the pleasure of working with Madison Heckendorf. She went above and beyond in assuring me that everything would be done to perfection. She made a disaster in my eyes working with Madison Heckendorf. She went above and beyond in assuring me that everything would be done to perfection. She made a disaster in my eyes become manageable and helped me step by step. She was amazing! I can’t thank her enough. More
by Hannahcpierce
Employees Worked With
Madison Heckendorf
December 23, 2021
I’ve been going to this dealership for years, been pretty happy with it. Today was a total disappointment. I keep my car in excellent condition and for the most part, do what they recommend for maintenance. happy with it. Today was a total disappointment. I keep my car in excellent condition and for the most part, do what they recommend for maintenance. I bought tires from them a few years ago, which gives me free tire rotations. So at the 5k mile interval the “maintenance “ light came on so I scheduled my appointment, very first of the day. After an hour, the service rep comes out to say “service is recommending 4 new tires.” WITHOUT showing me the tread depth. I anticipated them trying to sell me wiper blades/filter/ etc to make some $ (typical racket.). But I knew this was TOTAL xx. Because the last visit, it was fine, not close to needing replacement. I demanded my car be brought around. The MULTIPOINT INSPECTION SAID 5/32!!! So they tried to say the tires were bad without showing me the testing, and when I find out the results, there’s nothing wrong! This is DISHONEST to say the least. It’s minimum 3/32 for even suggesting wear. Just tell us if you’re trying to make your money that you lost during Covid. DON’T try to con the hard working people trying to fix something that doesn’t need fixing. At that point, you’re nothing but another stupid Quickie Lube joint. STOP THIS PRACTICE NOW. Smh. Now they want to replace the rotors …um, am I supposed to trust you that they need replacing??? Or is this made up too? Merry Christmas I guess. More
by G
Employees Worked With
Josh
