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Toyota of Brookfield
Brookfield, WI
2,867 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,867 reviews
February 27, 2022
I met with Tim Buti General Sales Manager as well as Waqas Tariq Business Manager. From start to finish Waqas was so helpful and patient explaining everything to me and made sure I understood before m Waqas Tariq Business Manager. From start to finish Waqas was so helpful and patient explaining everything to me and made sure I understood before moving on to next step. Very professional and helpful. Also met with Tim before and after consult to make sure I was pleased with the outcome. I was very impressed with both of them and appreciated the time they took to address my concerns. I would highly recommend working with either of these gentlemen. They truly know what customer service and satisfaction means and went above and beyond to achieve that. More
by bljohnson0724
February 26, 2022
Just wanted to thank David Perez, Taurus, Gil and Dominick Ferrell for all of there help and assistance for my lease return. Team of great customer service. They went above and beyond with there help Dominick Ferrell for all of there help and assistance for my lease return. Team of great customer service. They went above and beyond with there help and assistance. Toyota of Brookfield is a very nice facility with helpful kind people. More
by Eddiefr318
Employees Worked With
Other Employees :
David Perez, Dominick Ferrell, Tarus, Gil
February 24, 2022
David Perez was GREAT at getting me the vehicle I wanted and within my budget!!! So happy I choose to do business here with such a major life decision!!! Thank you DAVID!!! and within my budget!!! So happy I choose to do business here with such a major life decision!!! Thank you DAVID!!! More
by AnaBaby87
Employees Worked With
David Perez
February 24, 2022
During my last 4 service visits to Napleton Toyota I have been working with Bella Nulosmani, one of their service writers. Bella has been excellent to work with, she is personable, friendly, and always ma been working with Bella Nulosmani, one of their service writers. Bella has been excellent to work with, she is personable, friendly, and always makes the time to get answers to my sometimes technical questions. She truly cares about her customers and their satisfaction! Keep up the great work Bella! More
by Bill
Employees Worked With
Bella mulosmani
February 23, 2022
After I got in a car accident Brayan Alanis was extremely professional and helpful in my car search for my price point. I felt like every detail was thoroughly explained and I did not feel rushed. Couldn’t h professional and helpful in my car search for my price point. I felt like every detail was thoroughly explained and I did not feel rushed. Couldn’t have asked for a better experience. More
by Griffithstmiranda
Employees Worked With
Brayan Alanis
