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Toyota of Brookfield
Brookfield, WI
2,866 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,866 reviews
March 03, 2022
Micheal Shultz was excellent to deal with. Told me the information and didn't try to force me to do anything. I am finding that all the service people are that way. They did want I wanted done Told me the information and didn't try to force me to do anything. I am finding that all the service people are that way. They did want I wanted done and nothing more. 👍😊 More
by jdvsubs
Employees Worked With
March 01, 2022
I wish to compliment Daniel Erickson on his efforts to help me solve a problem that, as it turned out was not a service issue, but a factory installment decision. Still, he knew this issue was a concern help me solve a problem that, as it turned out was not a service issue, but a factory installment decision. Still, he knew this issue was a concern of mine and followed up several times to see if the issue was being dealt with by others at the dealership. I really appreciated his efforts on my behalf. I am not pleased by the decision Toyota has made to not install Navigation systems on some of it's vehicles, despite highlighting the Navigation system on it's website, but this was new information for everyone I worked with at this dealership. I hope that a solution will be found. Meanwhile, I was very impressed by the courtesy and concern Daniel extended to me. More
by J.Shay
Employees Worked With
March 01, 2022
Never liked dealerships for due to it being time consuming but everything here went smooth. By far great customer service! Brian Cortes helped us and took great care of us! Will shop here again! consuming but everything here went smooth. By far great customer service! Brian Cortes helped us and took great care of us! Will shop here again! More
by balsk99
Employees Worked With
Brian Cortes
February 28, 2022
Great service got in right away and it didn’t take long and it was done quickly thank you and it was done quickly thank you More
by Sherry57526
Employees Worked With
February 28, 2022
Very helpful and didnt feel pressured/forced to buy a car, best service I’ve received at dealership car, best service I’ve received at dealership More
by Gonzalo
February 28, 2022
MaryLou was really great, friendly customer service and the fastest oil change in town! She over heard my kid's saying they were hungry and brought them out snacks while we waited. the fastest oil change in town! She over heard my kid's saying they were hungry and brought them out snacks while we waited. More
by ZacharyJ
Employees Worked With
Marylou Valdez
