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Toyota of Brookfield
Brookfield, WI
2,867 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,867 reviews
March 13, 2022
My husband really wanted a new vehicle and we made the trip all the way from Nashville to work with Nick Terranova. Nick was able to provide us the features , benefits when making a decision between vehi trip all the way from Nashville to work with Nick Terranova. Nick was able to provide us the features , benefits when making a decision between vehicles . I couldn’t be happier with our new car! Thanks a Million Nick! We will be back for the hybrid Rav 4! More
by lisa.terranova29
Employees Worked With
March 12, 2022
Nick was a great help getting us into the vehicle we wanted and quickly, thanks for the great service Nick! wanted and quickly, thanks for the great service Nick! More
by Gary
Employees Worked With
March 12, 2022
Nick Terranova was the most knowledgeable and amicable sales person I have ever had the experience of working with. He was patient and thorough in making sure we purchased the perfect vehicle for our smal sales person I have ever had the experience of working with. He was patient and thorough in making sure we purchased the perfect vehicle for our small family. I would not hesitate to recommend Nick to anybody looking to buy a car. More
by Bradjams
March 11, 2022
Nick was great, made my transaction super fast and simple. He worked diligently behind the scenes for me to make things go super smooth simple. He worked diligently behind the scenes for me to make things go super smooth More
by erica_5584
March 11, 2022
I would not hesitate to purchase another vehicle from Brad and would highly recommend to family and friends to contact him for their next vehicle purchase. We have never met someone with knowledge in all Brad and would highly recommend to family and friends to contact him for their next vehicle purchase. We have never met someone with knowledge in all areas and made the purchase an enjoyable experience. We were also very impressed with cleanliness of your facility. More
by ron
Employees Worked With
Brad Flak
March 10, 2022
I worked with David Perez and really appreciated his thorough help, patience and expertise. I highly recommend him in helping you find the best car for your needs. thorough help, patience and expertise. I highly recommend him in helping you find the best car for your needs. More
by laurakjohnson62
Employees Worked With
Gil Esquivel
March 09, 2022
Michael got me in and out at a timely manner for my husband's first maintenance for his truck. I also bring my car here for service. husband's first maintenance for his truck. I also bring my car here for service. More
by Lyssa5790
Employees Worked With
March 07, 2022
Michael Schultz offered quick resolution when service time far exceeded his estimation. Although my wait was lengthy, he compensated for my inconvenience and I left happy with his actions. Great customer time far exceeded his estimation. Although my wait was lengthy, he compensated for my inconvenience and I left happy with his actions. Great customer service on his part!! More
by Jillamazurek
Employees Worked With
March 06, 2022
My first NEW car purchase at Toyota Brookfield with Dan- he came in on his day off to make sure he could assist with my purchase which was so kind. He was very thorough throughout the process, answered all he came in on his day off to make sure he could assist with my purchase which was so kind. He was very thorough throughout the process, answered all of my questions quickly and was a pleasure to work with. Bella was my service advisor of choice before this and will continue to be- she’s extremely customer focused and always communicates everything well! More
by Mcm24
March 05, 2022
Great service! Knowledgeable and Swift. Even fixed my passenger front fog light clip for no extra charge Knowledgeable and Swift. Even fixed my passenger front fog light clip for no extra charge More
by ttikkuri
