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Toyota of Brookfield
Brookfield, WI
2,802 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,802 reviews
October 31, 2024
Napleton of Brookfield has treated me well. Not only do I love my Venza, I’m very happy with Zach S. at Napleton. He fixed an issue for me quickly that Wilde Toyota had me coming back for repea Not only do I love my Venza, I’m very happy with Zach S. at Napleton. He fixed an issue for me quickly that Wilde Toyota had me coming back for repeatedly. I’m happy, I made the switch… More
by kit
Employees Worked With
October 30, 2024
Zach Schuett did a phenomenal job assisting me in the service department. He walked me through all the maintenance that was needed/suggested and showed me what service options were available. Highly reco service department. He walked me through all the maintenance that was needed/suggested and showed me what service options were available. Highly recommend going through him. More
by thomasward8171
Employees Worked With
October 29, 2024
Stopped to shop for a car today met in parking lot by salesman introduced himself and next question was if our car will be traded in. Told him he was getting way ahead of himself. I told him what I was salesman introduced himself and next question was if our car will be traded in. Told him he was getting way ahead of himself. I told him what I was interested in looking at he pointed to it on the sales floor and walked away. Lots of sales people with no customers at the time. No one helped us so left. Won’t be back. More
by Disappointed
Employees Worked With
ABC
October 23, 2024
Great service with Daniel, our service rep, in figuring out what was wrong with our vehicle and getting it covered under warranty. Great communication! Thank you! out what was wrong with our vehicle and getting it covered under warranty. Great communication! Thank you! More
by GA
Employees Worked With
October 17, 2024
Excellent attentive customer service! Zach S assisted me, it was a great experience from the time I pulled into the garage until I left. Zach S assisted me, it was a great experience from the time I pulled into the garage until I left. More
by Angelabolda
October 16, 2024
Everyone was nice. It was busy but I was taken care of right away. No negotiating on used car prices. It was busy but I was taken care of right away. No negotiating on used car prices. More
by Mkcast831
October 16, 2024
Zach S was my Service Assistant! Wow I got the best service on my 2016 Rava 4. This was my 64th visit to the service department! Wow I got the best service on my 2016 Rava 4. This was my 64th visit to the service department! More
by Kfabster
Employees Worked With
October 15, 2024
Coley K. was very professional and knowledgeable! The support I received from her was fantastic. Every time I have been in Toyota of Brookfield they have exce was very professional and knowledgeable! The support I received from her was fantastic. Every time I have been in Toyota of Brookfield they have exceeded my expectations. More
by sandy.hammen1
Employees Worked With
Coley Kuntz
