Toyota of Braintree - Service Center

The service was good but the 2.5 hours wait for oil change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. change and tire rotation was too much, I think this can be done by someone for as low as 1 hour. More

Quick service. Explained the process In detail.Very Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions Quick service. Explained the process In detail. Very professional and would recommend to others. I have been to this dealership on numerous occasions and the best service to date. More

Staff was friendly, services were explained. Red carpet treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. treatment. I will continue to use their dealer for service and sales in the future. This is how car buying/servicing should be. More

I scheduled a service appt a few days back to receive complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupo complimentary services and to have my cabin filter changed on 12/31/2019. I confirmed that I received an email that I could apply a 10% loyalty coupon for the cabin filter. I spoke with Ashok about that. Then on the day of arrival I checked in with Patrick and again verbally mentioned the coupon. He was a bit rushed with me. I had also requested to set an Appt to have my rims checked and never followed up on it. I ended up following up with Ashok about this after my service had been done. I then was brought to the cashier and I paid with cash. I ended up reviewing my receipt when I made it home and it didn’t look like the coupon was added. I then called and a lady from service had confirmed that the coupon wasn’t applied. Then I spoke to Ashok and he said well it’s about $5 but we’d have to give it to you in check. I then said well this was negligence on behalf of Toyota so I shouldn’t have to wait to get this money back. So I said well whatever means that need be I want cash back and you all can figure it out there. This is more of a principles and customer service lesson to them. I don’t know it’s because my age or what it is but I just felt like I was overlooked in this process. Or if this is how these dealerships work. I know customer service and if a customer has to chase you to apply a coupon that the customer has received as part of their loyalty then there is an issue. I have to visit to get my rims checked and for them to “determine” if I can get new rims even though I paid to get warranty for them and I have scratches on them from wear and tear. Just annoying. Even this conversation about the rims was annoying and all I wanted was an estimate of a time of how long it would take to get them checked since the car would need to get dropped off. More

Service was good and would return for my next maintenance service. I go here because I want genuine Toyota parts. I liked the recommendation they gave for my Toyota service. I go here because I want genuine Toyota parts. I liked the recommendation they gave for my Toyota More

Ashok was very professional and helpful. He greeted me as soon as I walked in. He made sure all my service needs were met and and even thanked me for my military service. soon as I walked in. He made sure all my service needs were met and and even thanked me for my military service. More

Toyota service dept is wonderful. Service reps ate friendly... (thank u Jethro!) not pushy! and our car comes out with no issues! Keep up the great work! Happy Holidays Toyota of Braintree. friendly... (thank u Jethro!) not pushy! and our car comes out with no issues! Keep up the great work! Happy Holidays Toyota of Braintree. More

This is the second time in as many visits that I was told "it will be less than an hour". This is again the second time in which service took over 2 hours. Different service representative, same results. I w "it will be less than an hour". This is again the second time in which service took over 2 hours. Different service representative, same results. I was given a $25 coupon off the service, but their customer's time DOES NOT MATTER to them. I would rather have been told it will take an hour than another lie. Under promise and over deliver. Your customers would appreciate it more. I will not return to the dealership for any service. More

Ashok Vaswani was great and providing me with great service. It wasn’t a long wait and my car was running in good shape. Thanks again service. It wasn’t a long wait and my car was running in good shape. Thanks again More

I went to Braintree Toyota to get a routine oil and filter change along with replacing a lost wheel cover. Ashok Vaswani was my advisor and he suggested getting my tires rotated which I had done as we filter change along with replacing a lost wheel cover. Ashok Vaswani was my advisor and he suggested getting my tires rotated which I had done as well as the multi point inspection. Ashoktold me that I needed to replace my cabin air filter and the air filter which was done. Ashok went out of his way to address my needs, very helpful. More