Toyota of Braintree - Service Center

Will never go there again Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not di Totally unhappy and disappointed with the recent service. I took my car to fix a check engine light issue related to small EVP leak. They could not diagnose the problem at first and kept replacing parts one by one every day, eventually replacing fuel neck and charcoal canister and the leak detection pump. My issue is with the quality of the repair. I went under the car when I brought the car home and noticed that fuel neck and the went line have install back using zip ties without using bolts. The hardware that use to clip the air vent filter was missing and it was zip tied to another part and also touching the exhaust line. They have also not installed back the left muffler heat shield. The sales person denied zip tying and loosing parts when I complained. They agreed to put parts back together correctly when I send them the photos of he install without accepting any wrong doing. His excuse was that he forgot to tell me that the parts were zip tied when I paid them and took the car back. They also denied misplacing muffler heat shield but when I insisted that it was there and I need it back, They gave me a new part and wanted $120 to install as one they lost was just lying above the muffler. So they knew that they misplaced it even though didn’t accept it. This behavior shows that this is the typical way they repair (without following Toyota specs) and just hack things together thinking the customer would not notice. It took 4 days for them to install the parts back correctly and I took back the car thinking now all is fine. But then I found the back seat bottom cushion was not installed back properly and the left side seat fastening clip had been broken. The seat cushion has lifting up from both side corners and sliding forward from driver side(left). I just call the sales person(Ashok) and told I want it installed correctly. He said that they did not remove it. Then said he will check with the technician and the service supervisor when I said I know you people removed it and how my car was before the repair. Not just that, there is a big paint scratch near the left rear seat where the fastener was broken and also black hand prints under the lip of the seat cushion. I think technician pry the seat using a pry bar from the sides scratching paint, breaking the left clip and also bending the sides of the sear cushion. These people destroyed every part they touched doing the repair. I took my car to Toyota Braintree thinking they would fix according to Toyota spec. But I was wrong. They are even worse than any other non-Toyota repair shop. I only paid the premium price taking the car Toyota Braintree for repair. I am going to give Toyota Braintree one more chance to correct these issues and I will escalate this to Toyota regional and corporate if Toyota Braintree fail to address them. More

Very smooth. No waiting, which is the way it should be. I was in and out with no issues at all. I will be back for my next service. I was in and out with no issues at all. I will be back for my next service. More

They are efficient, safe, and careful, and do great work. This dealership goes above & beyond to meet my needs. They are competent, efficient, and diligent about health & safety issues at this difficult time This dealership goes above & beyond to meet my needs. They are competent, efficient, and diligent about health & safety issues at this difficult time. They always go out of their way to service my car. More

My husband came into the dealership for service on our Toyota Camry SE at 11am and was out of service department by 2pm. No complaints. Toyota Camry SE at 11am and was out of service department by 2pm. No complaints. More

This is a well managed and customer friendly dealership. I have been a customer since 2008 and will continue to patronize this establishment. Looking forward to purchasing a new vehicle here soon. I have been a customer since 2008 and will continue to patronize this establishment. Looking forward to purchasing a new vehicle here soon. More

She’s not friendly. Didn’t even say Thank you after she told me that my car is ready. She’s not very helpful either when I asked her question. told me that my car is ready. She’s not very helpful either when I asked her question. More

Toyota of Braintree is wonderful! The sales and service staff are knowledgeable, friendly and helpful. If there is a problem, they will try and fix it or recommend who could help you. I would highly recomm staff are knowledgeable, friendly and helpful. If there is a problem, they will try and fix it or recommend who could help you. I would highly recommend them. More

Good customer service. No problem on making appointment to the last minute. They honest on what the issue need to be done in my car. to the last minute. They honest on what the issue need to be done in my car. More

Service is timely, costs are well explained, and the waiting space is clean and adequate. Kendall is the best in the Service department, no complaints! waiting space is clean and adequate. Kendall is the best in the Service department, no complaints! More

Helpful and pleasant. Will use again for routine warranty service. Karl helpful with courtesy ride to work while car being serviced. Courteous staff at this dealer. service. Karl helpful with courtesy ride to work while car being serviced. Courteous staff at this dealer. More