Toyota of Braintree - Service Center

Customer Feedback Hi, i am Jiabin Du, i was the custom of Toyota of Braintree, Braintree, MA. Thanks for service of Andy Chau, Ruben and Carlos.They are all friendly.T Hi, i am Jiabin Du, i was the custom of Toyota of Braintree, Braintree, MA. Thanks for service of Andy Chau, Ruben and Carlos.They are all friendly.Thanks for Andy 's translating. Have a nice Day. More

I can't say enough good things about the service I got here. Even though it is highly unlikely that I would buy another Toyota Tundra, the service I have received at Toyota of Braintree is second to none.Toyota Even though it is highly unlikely that I would buy another Toyota Tundra, the service I have received at Toyota of Braintree is second to none.Toyota of Braintree is one of the best dealers I have done business with since I have owned my Tundra. Allow me to explain. The check engine light had come on and my right side brake needed to be replaced. I tried replacing the brake light myself only to find that all four brake bolts were rusted to the point where I could not replace the light. Also I was told it was going to be a fee to have the check engine light diagnosed. So with that feeling of dread I headed to Toyota of Braintree on Friday, March 28th 2014 to get this all fixed. I pulled up early Friday morning and was immediately met by a porter who took my information and walked me into meet the service advisor. This happens every time I come for service. I like this because I have to catch the train from Braintree, and I can't afford to be kept waiting. It is a nice feeling to know my time is valuable. I was met by Amanda F, and asked why I was there today. Usually its just an oil change, but today, I need an oil change, brake light replacement and check engine light serviced. I explained that I tried to replace the brake light myself and couldn't believe that the bolts rusted on a truck like this when my brother's GM and Fords brake light bolts haven't rusted like mine. She told me she would look at it and get back to me. I walked to the Braintree station and went to work. At 11 AM I got a call from Amanda saying the brake light was fixed, the oil change would be completed by the afternoon. The check engine light was due to air pumps that needed to be replaced. The pumps were going to be replaced for free because of the extended warranty when I purchased the vehicle. There would be no charge for the diagnostic, labor or parts. Nice. Amanda asked me to bring the truck in the following Monday and the pumps would be installed then. I walked to the dealer to get my truck and saw it outside. I decided to see how the bolts were removed since I didn't have the tools. Imagine my surprise to see all four brake light cowling bolts replaced with rust proof bolts. I was pretty stoked, I could see that when the brake lights needed replacing in the future it wouldn't be a problem to do it myself. A simple thing to be sure, but I know alot of places that would have just replaced the two bolts. I took my truck back Monday and again, I got the same treatment when I dropped off and picked up my truck. I got the same professional courtesy and treatment from all the Toyota of Braintree staff, and Amanda took the time to explain what was done to my truck. It may not seem like a big deal to most people, but in an age where you don't have to look someone in the eye to get service it is nice to see that an organization puts effort into fostering a culture of exceeding customer expectations. Keep up the good work Toyota of Braintree, and thanks Amanda for taking good care of me and my truck. More

FOLLOW THROUGH Recently I had a problem with the service department at Toyota. I had contacted Greg Tufankjian with my issuse. He took it upon himself to make things Recently I had a problem with the service department at Toyota. I had contacted Greg Tufankjian with my issuse. He took it upon himself to make things right . I have spoken and met with Greg several times and he is truly honest, hard working and takes great pride in his dealership. I would highly recommend this service department for any repairs to your Toyota. More

This Toyota dealership has top quality repair technicians and facilities for everyone including their customers. But what makes this dealership really work for me is the service writers always take care of m and facilities for everyone including their customers. But what makes this dealership really work for me is the service writers always take care of me, quickly, professionally, and with kindness from whatever mindset I am coming at them with. Sometimes I know exactly what I need for service and sometimes I don't. Sometimes I have all the time in the world to discuss my service needs and sometimes I don't. Sometimes I am frazzled and sometimes I am clear. This morning I didn't have time to wait and I just dumped my car and keys in the parking lot and they called me later on to ask what services I needed. They always make me feel like a valued customer. While the service prices are standard dealership level/book prices, the service is top notch and my experience has been that they ALWAYS get the work done no later and for no more cost than what they say they will. My car is always running perfect when I drive away. I highly recommend that you consider this dealership for your service needs. More

I was scheduled for my 75,000 mile check and worked with Amanda to book my appointment. I explained that I would be leaving the dealership immediately after the service on a long car trip and only had 1 ho Amanda to book my appointment. I explained that I would be leaving the dealership immediately after the service on a long car trip and only had 1 hour that morning. She assured me that the service would only take 1 hour. Upon arrival she was there to greet me and assure me that the job would be done in the timeframe I needed. Within 1 hour she found me in the waiting room and escorted me to the center to pay for the service. In the process of the service check, they discovered a very worn belt and replaced that in addition. Amanda exceeded all my expectations and provided me with the best car service and experience I have received since owning a car! Thanks Amanda. More

He is friendly, knowledgeable, willing in listen and helps customer. Always looking for the best solution in solving car issue, super A++++++. He is one of the best respentative in the South Shore area helps customer. Always looking for the best solution in solving car issue, super A++++++. He is one of the best respentative in the South Shore area. More

I purchased my RAV4 in February 2013. In June 2013 I began hearing a "clicking" sound in the steering wheel whenever I made a turn. I was very concerned and contacted the dealership to explain the prob began hearing a "clicking" sound in the steering wheel whenever I made a turn. I was very concerned and contacted the dealership to explain the problem I was having. I had the pleasure of speaking to Kenny Tempro who assured me that it was safe to drive the vehicle and that he would schedule a service call for me to bring in my vehicle. Upon arrival at the dealership for my appointment, Kenny met me at the door, drove my car into service and escorted me to meet with service representative, Brian Linn. I was a little nervous because I was not sure how to explain the problem the vehicle was having, other than that there was a "clicking" sound. Kenny took charge and explained the problem to Brian which put me at ease. Brian assured me that the problem will be taken care of. He also informed me that my vehicle was due for it's ("her") first maintenance checkup and that it will be taken care of also. Within a few hours I was back in my vehicle, there was no "clicking" sound, and it did not cost me anything. That's the way I like it. Thank you Kenny and Brian for your patience and excellent customer service. Kenny, the VIP treatment was very much appreciated. More

Friendly, good service, tried very hard and did a good job to get me a great finance and low interest for my car. Can't wait to drive my car home job to get me a great finance and low interest for my car. Can't wait to drive my car home More

This was my first time purchasing a new vehicle. John and Shane both made the experience extremely easy and I felt confident the entire time with their recommendations. I never felt pressured from them and t Shane both made the experience extremely easy and I felt confident the entire time with their recommendations. I never felt pressured from them and they did an excellent job of really letting me tell them what I wanted. It was almost like I drove the sale. I'm happy to tell anyone who asks me where I bought my Venza. More

It started 2 years ago with my first Brand New car purchase, in anticipation of our first child, my wife and I were looking to move into a safe and reliable SUV. We visited a number of dealerships, w purchase, in anticipation of our first child, my wife and I were looking to move into a safe and reliable SUV. We visited a number of dealerships, went on countless test drives for different vehicles but could not pull the trigger on a decision. On a Saturday visit to Tufankjian Toyota of Braintree we met Ryan Tierney and after a short conversation with him we felt at ease. Ryan was professional, courteous and very thorough, after a couple hours of test drives and numerous questions we were ready to make the purchase. Ryan, Mike and Carlos made the whole process easy and stress free. With confidence we have recommended Ryan and the team at Tufankjian Toyota to multiple friends and family who have all enjoyed the same friendly and professional service. On a routine service visit last week, the great customer service continued, even 2 years later Ryan remembered who I was and after some conversation I found myself searching the new Highlander inventory. Today I drove home a new 2013 Highlander, and was able to work with Ryan and John Celesk to finalize the deal. while going over the paperwork and options with John who was incredibly detailed and organized, Ryan was hard at work reinstalling my child's car seat in the new vehicle. Thanks for making this an easy and enjoyable experience. More