Toyota of Braintree - Service Center

They found the squeak! Had a suspension squeak in my 2014 Highlander that was driving me nuts. Nobody could ever find the origin. Finally Rick and Jimmy took up the challe Had a suspension squeak in my 2014 Highlander that was driving me nuts. Nobody could ever find the origin. Finally Rick and Jimmy took up the challenge. It took them a couple of days, but the wait was well worth it...they found the squeak!! Frances C. Hingham More

The customer's perception is your reality EVERY time I have had to have service done on my "certified pre-owned" Toyota that I purchased here I have had nothing but problems! The service mange EVERY time I have had to have service done on my "certified pre-owned" Toyota that I purchased here I have had nothing but problems! The service manger Ken is an arrogant condescending person who said to me " We don't make mistakes here" to which my response was oh that must be wonderful to be working with all robots because there is no way you can have humans working for you who NEVER make a mistake to which he responded I am telling you what your options are and I am not going to talk about this anymore with you ( the who conversation lasted 4 minutes. When I told him he was being rude and disrespectful he told me no he was not he was just being firm when in fact he was yelling at me so loudly I had to take the phone away from my ear and leave the room so not to bother my co-workers. The customer's perception is your reality More

brought my car in with check engine light on Amanda was great this morning she greeted me we went over things and she said she would call as soon as she knew anything about what was causing the p Amanda was great this morning she greeted me we went over things and she said she would call as soon as she knew anything about what was causing the problem and she did just that. Before I knew it she was calling me and going over the situation with an explanation as to what they felt was the issue. She also said she would follow-up with the service to pick me up at the appointed time so I could pick the car up. It was great to have her take charge of the situation as I was disappointed that I had to come back a second time in such a short period of time with the same problem. More

Amazing experience at Toyota of Braintree I just bought my new 2017 Corolla from these guys and I had a wonderful experience. Everyone was incredibly easy to work with and very friendly and kn I just bought my new 2017 Corolla from these guys and I had a wonderful experience. Everyone was incredibly easy to work with and very friendly and knowledgable. All the employees I encountered were courteous, kind, funny, and dependable. I worked with Sales Associate Patrick Nee, who was awesome and helped me every step of the way in choosing and eventually purchasing my car. Manager Mark McElroy was also very helpful in making the process of buying a new car easy. I will definitely work with Toyota of Braintree again and will recommend this dealership to anyone searching for a new or used car. Thank you all so, so much! More

Grossly unfair repair estimates Repair estimate of $5,700 for a power steering issue. Had it repaired for $350.00. You be the judge of their honesty. They wanted just to sell me a Repair estimate of $5,700 for a power steering issue. Had it repaired for $350.00. You be the judge of their honesty. They wanted just to sell me a new auto. More

The best customer service in the service department I just want to say that you guys (dealership) are very lucky to have Amanda Fournier!!!! She is the most honest, informative, and caring person I've e I just want to say that you guys (dealership) are very lucky to have Amanda Fournier!!!! She is the most honest, informative, and caring person I've ever worked with. I'm self-employed myself and customer service is why I'm successful til this day. so, be careful cause i might steal her from you guys. I actually look forward to have my vehicle service just to work with Amanda so please let her know that I appreciate her service and what a special person she is. More

Service is Off the Charts I have purchased 3 Vehicles from the Tufankjian Family, at Toyota of Braintree. (2) Siennas and 1 Venza over these past 10 years. The Biggest Reaso I have purchased 3 Vehicles from the Tufankjian Family, at Toyota of Braintree. (2) Siennas and 1 Venza over these past 10 years. The Biggest Reasons to Buy here are the People and overall Quality of the Toyota vehicles. After visiting their showroom, meeting Sales, Service and Finance Folks, you'll wonder if there is something in the Water Cooler, because everyone makes you feel like part of a family and seem overly happy to be there. I immediately, went to the fountain and tasted some. Seemed Normal, Hmm? Fast Forward, we all know, that cars will need SERVICE, so it's all about SERVICE. I have never been disappointed ( Except the small loaner Corolas ...Sorry ) AND for these past 3 years, AMANDA, in Service has gone above and beyond to educate and help me with anything I needed fixed/repaired. She is the BOMB! Lastly, stay away from Run Flat Tires. They're brutal. You won't get more than 15,000/tire and the often wear unevenly. Michael Roman :) More

Toyota of Braintree an Excellent Choice for Service Toyota of Braintree is an excellent dealership with an outstanding service department. I have owned two Toyota's in the past 10 years and have had my Toyota of Braintree is an excellent dealership with an outstanding service department. I have owned two Toyota's in the past 10 years and have had my cars exclusively serviced at dealerships, but Braintree Toyota stands out among the best from my experience. Their service departments, Amanda Fournier is an exemplary service manager who knows her way around a dealership and the needs of customers. She understands car mechanics and is an adviser when necessary. She works with Braintree's computer system keeping excellent records of your cars service and will get your car serviced in a timely manner. I had major work done on my engine because it was using oil and was eligible for a Toyota warranty repair. I can't believe the job they did in one day, and I was on the road the next day and my car no longer uses oil. I had two oil changes since with excellent results. Waiting for your car at the dealership is a pleasure, not only because you can look at beautiful showroom cars, but because the waiting area has a nice big color TV, is comfortable and has a refreshment bar and vending machines. The dealership is beautifully clean and the cars are nicely placed around the showroom. As you can see from my review, I highly recommend Braintree of Toyota, and the excellent service of Amanda Fournier and the Braintree staff. It’s a great place! More

I have purchased 5 cars here; I would not go anywhere else I purchased my first car there in 2012. I have purchased a total of 5 cars here. I have recommended my children and friends to shop here. I am plea I purchased my first car there in 2012. I have purchased a total of 5 cars here. I have recommended my children and friends to shop here. I am pleased with the very helpful and courteous staff. I have all of my maintenance performed here. My Service Advisor, Amanda, and I have become very close friends. I would not take my car anywhere else. More

Amanda is fabulous !!! I have dealt with Amanda during numerous scheduled service visit, and she is FABULOUS each and every time. She is always super friendly to deal with I have dealt with Amanda during numerous scheduled service visit, and she is FABULOUS each and every time. She is always super friendly to deal with, but much more importantly, Amanda is extremely knowledgeable and responsive. More