Toyota of Braintree

This is my third Tacoma - love the truck - but was dreading the thought of going through the sales process. I was fortunate to have the opportunity to meet and work with a very professional and dedica dreading the thought of going through the sales process. I was fortunate to have the opportunity to meet and work with a very professional and dedicated salesman, Sam Li. Sam's sole purpose in this process was to make sure I ultimately got the vehicle ment for me. I never got the feeling I was just another customer, another sale. Over the course of three days, Sam was energetic, patient, and courteous. By the time I took delivery of the vehicle, Sam was like family. The dealership should be proud of their obvious dedication to the customer. From the sales staff, to the managers, right down to the folks answering the phones, this was an extremely pleasing experience - Thanks Toyota of Braintree !! More

Gail and Bob Hadges at Braintree Toyota were awesome! Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working Very friendly and without pressuring me at all. It was really refresshing walking into Toyota Braintree and getting the sense that the folks working there were a happy team unlike some of the other car dealerships around Boston where everyone seemed to be in competition with each other. Bob was in touch with me beforehand by email about all of my concerns and needs regarding buying a new Toyota Rav4...What a great guy...definitely get in touch with Bob Hadges beforehand! He made sure that I had all the info in advance and arranged for me to meet with Gail, the sales associate. I cannot say enough good things about Gail and Bob. Gail listened to my wish list and helped me to negotiate a really excellent deal...I was able to get a much better version of the Rav4 for a lower price than I thought possible thanks to Gail.... I had already done my homework, and knew what a good price would be. Gail is extremely personable, and a very good listener...I felt like she really cared about what was best for me in this endeavor...She made me feel relaxed... Instead of being pressured, it was very pleasant. John Celesk in Finance worked with me on the financial details, and was also very friendly and very helpful. After this terrific experience, I would never consider going anywhere else to buy a new car. The folks at Toyota Braintree are the BEST! More

We were looking to trade our 2002 passat and get a new car. Initially we were just going to visit few dealerships prior to making any decision. At our first stop Tufankjian Toyota of Braintree, we got su car. Initially we were just going to visit few dealerships prior to making any decision. At our first stop Tufankjian Toyota of Braintree, we got such a warm welcome and were greeted immediately by our salesman Sunny. He was very friendly and professional. Sunny was very knowledgeable about the vehicle and took his time to go around the exterior and interior of the car and explain and demonstrate the features and let us examine everything without making us feel like we were wasting his time. The negotiation on the price of the car and our trade-in was very easy and carefully explained. Overall the price was extremely fair and competitive. We would highly recommend Tufankjian Toyota of Braintree and Sunny. They have shown themselves to be honest, down-to-earth and a pleasure to work with and we will use their service department even though there are closer toyota dealership by us. More

Very nice experience in service. Just a routine regular maintenance but still got the courtesy rides home and back. Prompt call when ready. Could not be easier. Price just got an ok just because I am a t maintenance but still got the courtesy rides home and back. Prompt call when ready. Could not be easier. Price just got an ok just because I am a true yankee and hate to spend the money but its no different than anywhere else. Thanks for keeping our Corolla in top shape. More

My 98 tacoma was recalled on the rusted frame. I went to several different dealership stating that my currant tacoma was being recalled and what I was looking for a new tacoma. All of the dealerships where several different dealership stating that my currant tacoma was being recalled and what I was looking for a new tacoma. All of the dealerships where trying to push me into a truck I could not afford and did not need, or one dealership just blew me of saying it's at least $450 a month for a new truck like that and dismissed me like i was wasting his time if I didn't want to spend that kind of money. Gail found me the perfect truck at the price i could afford. I spoke with two dealership about the recall and no one want to give me any information on how it work or how much I would get on the recall all they would say is I have no idea that't not my department and you have to spent $450 a month for a brand new truck. Gail was able to tell me how the program worked and a round about idea of how much I may get for the recalled tacoma, So I was able to know how much I would have for my down payment of my new 2011 red tacoma that I bought from Toyota of Braintree, from Gail Nelson. More

I just bought a new Scion XB at Tufankjian Toyota Scion of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated of Braintree and had a great experience!!! I am in the business of creating positive consumer experiences myself and it was refreshing to be treated the same way by Bob Hadges, Manuel Javier, Jessica Reed and Mike Hankes. Truly a sales team that cared about me as a person and in my long term needs in a vehicle. I truly believe the experience starts before you walk through door. My experience began with a phone call and I was warmly greeted via telly by Bob Hadges just as friendly as if I were standing in the showroom, he was extremely knowledgeable about Scions and really made me excited about the possible purchase. Next Bob set up a same day appointment and had someone assigned to me as soon as I walked in the door. This is where I met my sales rep, Manuel Rivera. Manuel was knowledgable, professional and polite beyond belief! He took the time to find out exactly what I wanted and kept asking if there was any further information that I needed on the vehicle; very attentive and geniune (hard to find in sales).By the time I fell in love with the Scion, Manuel introduced me to Mike Hankes, a sales manager who really took the time to get to know me better and truly made me feel comfortable and confident about my prospective vehicle, he clearly explained the features and benefits of the vehicle and made me even more confident about the Scion value. Mike explained the next steps and I was then introduced to Jessica Reed, probably one of the most sincere, caring and enthusiastic Finance Manager's I have ever met. Jessica rocks, she was professional, courteous and worked very hard to present me with a solid deal within my range. She had tremdously follow-up and follow through and ultimately having Jessica in my corner really sealed the deal for me; she kept me motivated and informed every step of the way!!!It was wonderful dealing with competent professionals that really do value the consumer experience and take pride in the Toyota brand, far beyond the sales floor. Thanks to all! (and I loved the pink congrats balloon attached to my NEW SCION) More

We had a great experience at Tufankjian Toyota. The show room was really nice and everyone was extremely friendly. We were greeted as soon as we walked in and met Benson who helped us with our purchase. We room was really nice and everyone was extremely friendly. We were greeted as soon as we walked in and met Benson who helped us with our purchase. We had just come from another dealership/brand where we were beyond frustrated with the shopping experience. It was such a relief when we walked into Tufankjian. We immediately felt the difference of service. Benson listened to us, what we were looking for, and helped us find the perfect Rav 4 for us. He made us feel comfortable and not rushed at all to make a decision. He took the time to explain all of the features of the vehicle and overall was just a great person to deal with. The experience was great from the moment we stepped foot on the dealership to the moment I was driving away with me new Rav 4! ? It’s also important to add that the dealership has many more cars in stock than it appears from the outside. We were pleasantly surprised by this when we where taken to the inside garage where we got to pick our car! I would recommend Benson and Tufankjian to anyone looking for a Toyota. More

I walked into this dealership knowing that I had to find a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it m a way to get myself and my daughter into new cars, as both of our cars were 11 years old. To say I was nervous, and a little worried is putting it mildly. But from the moment we arrived, we were greeted promptly, and everyone was ready to help. Bob Hadges got the process started and then we met Benson. Benson was very positive and very encouraging, and he took us through the process, explaining everything he was doing as we went. I began to get excited, and very hopeful, that we were going to be able to come to an agreement and that both my daughter and myself would be able to get into new cars. Tonight we drove away in a new Rav4 and a new Corolla, and we just couldn't be happier. It has been a long time since we have been able to drive such beautiful cars, and Benson and Toyota of Braintree made it all possible. We are very grateful and would recommend Toyota of Braintree, and Benson, to anyone who asks where to go to buy a Toyota. Thank you, thank you to everyone. More

I would highly recommend this dealership. The showroom is beautiful, and their new cars are kept on upper levels in the building, so you can browse their selection and review features with your salesperso is beautiful, and their new cars are kept on upper levels in the building, so you can browse their selection and review features with your salesperson, without dealing with weather elements! I also enjoyed working with our salesperson Bob Wilfand, who gave us lots of info without being pushy, and who really LISTENED to us. If you live on the South Shore or in the Boston area, and are considering buying a Toyota or Scion, you need to visit Tufankjian in Braintree before making a purchasing decision. More

Michael Shanks was very friendly and very honest. He took his time with us and we never felt rushed. I liked the fact that he never pressured us into anything. After we decided to buy the car, he advised us his time with us and we never felt rushed. I liked the fact that he never pressured us into anything. After we decided to buy the car, he advised us to drive the exact car we were going to buy.I thought that was a good idea and one I hadn't thought of. I would highly recommend him and the dealership to my friends. I was very impressed with the lack of pressure from the dealership. More