Toyota of Braintree

Over a year ago when I first visited the showroom of Tufankjian Toyota of Braintree, I was not too impressed with my salesman, a young fellow. This week, hoping to trade in my 2007 Sienna LE FWD for a Tufankjian Toyota of Braintree, I was not too impressed with my salesman, a young fellow. This week, hoping to trade in my 2007 Sienna LE FWD for a 2011 Sienna LE AWD, I thought I'd give Tufankjian another shot. I traded emails with the Internet sales rep, Ed. He was understanding, accomodating, and personable. So I went back to the dealership, with particular financing terms in mind. My expectations were low, fearing I'd have a similar unpleasant experience as a year ago. I couldn't have been more wrong, more pleasantly surprised. Ed greeted me when I first arrived. Very pleasant. They had information about my previous visit. I was informed that that sales guy was let go not long after my encounter with him. That got my hopes up a bit. Ed then introduced me to Tony, a veteran salesman at Tufankjian. Tony reassured me that there would be no pressure. He had the exact model and color I wanted and let me test drive it all the way back to my house! The car made its way up my icy sloped driveway with no problems whatsoever. During the drive Tony pointed out a number of improvements in the 2011 Sienna. He was knowledgeable, optimistic and, most importantly, honest. I enjoyed getting to know him. It was the funnest test drive I've ever taken... When we returned to the showroom, I told him the financing terms I was looking for. Later I would realize how unrealistic my terms were. Tony did the best that he could, but in the end the manager came out and very politely said we were too far apart on the numbers. I thanked them both and told them that at the very least they've changed my impression of Tufankjian's sales tactics, that I appreciated the no-pressure effort, and that I would return to them for servicing going forward. I did some more research online and revised the financing terms I was willing to accept. I also got a very competitive quote from another dealership. Before driving there, I decided to give Tony and Tufankjian one last chance. I showed Tony the quote and he went right to work. After a couple of iterations he was able to match the quote. I was floored! I couldn't believe a large dealership with all its overhead costs could match the competitive quote of a smaller dealership with much lower overhead. Could not believe it. I closed the deal that very moment. I was introduced to Bill, a very pleasant man who explained to me the two-year free maintenance program I was getting. He also reviewed with me -- on an easy-to-view large flat screen -- various accessories I could add to my car. There was absolutely no pressure at all. The last step was meeting with the finance manager, Wallis. A part of me was still skeptical that they were going to actually meet my financing terms. Wallis was very pleasant and his demeanor put me at ease as I started signing forms. Again no pressure to purchase various additional packages. Finally seeing the contract with the loan terms, I breathed a huge sigh of relief. No hidden costs. Everything Tony told me would be in the contract was in the contract, no surprises, nothing else. I don't know if Tufankjian made any money selling that car to me. But they certainly gained a loyal customer. I have already started referring friends to Tony. As long as I'm driving Toyotas, I will be coming back to Tufankjian of Braintree, no question. More

My experience with this dealer was a pleasurable one with no stress. I needed a used car I could afford and they did evrything in their power to get me into a new used Toyota. I appreciate everything they di no stress. I needed a used car I could afford and they did evrything in their power to get me into a new used Toyota. I appreciate everything they did to help me find what i was looking for. Thank you More

I am writing this review for my parents because they do not speak English. They were helped by Sam Li who spoke Cantonese which was a plus. My parents are loyal Toyota customers and has owned several Toy not speak English. They were helped by Sam Li who spoke Cantonese which was a plus. My parents are loyal Toyota customers and has owned several Toyotas and decided to purchase another. Everyone was friendly and not pushy at all. We have been to other Toyota dealers and didn't have a pleasant experience because they were either too pushy or they aren't helpful if they think that you aren't serious about buying. Sam Li was very helpful and helped us get a reasonable price for our new car. We would definetely recommend working with Sam if you are looking to buy a Toyota. More

Eduardo was very informative about this vehicle. Even though it was not a Toyota he showed that he was willing to go the extra mile for us as a customer. For being there for such a short time showed he's though it was not a Toyota he showed that he was willing to go the extra mile for us as a customer. For being there for such a short time showed he's becoming better as the day goes by. A willingness to the customer is something that not every dealer has. We will definitely be buying another car from him again, this time a Toyota so we can get the great savings & discount this dealership has. Customer: Leaton (Lee) Taylor More

Sunny and the sales manager went out of their way to find me the exact car I wanted even though they didn't have it in stock. I had very specific needs and they were able to grant me all of my wishes!!! My me the exact car I wanted even though they didn't have it in stock. I had very specific needs and they were able to grant me all of my wishes!!! My new car has many more bells and whistles than my old car and Sunny patiently reviewed them with me until I was 100% driving away! Thanks Sunny!!! More

My name is Melissa, I would like to start of saying THANK YOU! SUNNY of Tufankjian Toyota Scion of Braintree. My father was shopping around for a used car for me on Presidents Day week, I sent him to this lo YOU! SUNNY of Tufankjian Toyota Scion of Braintree. My father was shopping around for a used car for me on Presidents Day week, I sent him to this location. He told me that it was a very busy day and the one sales man that caught his attention was SUNNY. Later that week I finally met SUNNY he's very friendly and professional. There was never any pressure on me. He was honest and made the whole experience very enjoyable. He introduced me to John C, John is "THE FINANCE MAN WITH THE MASTER PLAN" Now, I am loving my car. THANK YOU SUNNY for keeping in touch with me..I am spreading my ~wings~ More

My wife and I went to Tufankjian's Toyota of Braintree to weigh our vehicle purchasing options. Buy a new vehicle... or buy out my 2007 Tundra Lease... While there, we met Kenny Tempro. After reviewing weigh our vehicle purchasing options. Buy a new vehicle... or buy out my 2007 Tundra Lease... While there, we met Kenny Tempro. After reviewing my options and seeing their inventory, my wife and I decided to buy a new 2011 Tundra. Kenny was very outgoing, friendly, and accommodating. He was able to answer all of my questions and provided both myself and my wife with a great buying experience. We got the deal we wanted, in the truck we wanted...no hassles and Kenny was there every step of the way to ensure we were 100% satisfied. I was extremely happy with Kenny and I know you will be too. It's rare that you can find quality, price, and service all in one location. Generally you'll be asked to compromise one of them if not more... Not this time. I've had my Tundra serviced at this location for years. I look forward to continuing that relationship and working with Kenny in the future. More

Eduardo Vivas is an excellent salesperson. He was very helpful and informative. We will definitely consider going to back for a future purchase and will refer our friends and family. We are very happy wit helpful and informative. We will definitely consider going to back for a future purchase and will refer our friends and family. We are very happy with our purchase and overall experience at the dearlship. More

Kenny Tempro is one of the best salesmen I ever dealt with. He has a fabulous demeanor; he is patient and constantly upbeat. He is a salesman who makes you forget that he is a salesman as he is able to with. He has a fabulous demeanor; he is patient and constantly upbeat. He is a salesman who makes you forget that he is a salesman as he is able to instantly connect the customer. He was very knowledgeable about the products he was selling. He spent as much time as I needed to make a decision and guided me without prodding to a decision that I found very pleasing. Similarly, John Celesk was very helpful in arranging the financing, and when we discovered a mistake in the payoff figure was very helpful in straightening it out quickly and with as little pain as possible. John was also very knowledgeable and professional. More

We had a very pleasant experience buying a used Sienna from Toyota of Braintree. Both the salesperson (Sam Li) and the manager (Carlos Ortega) were helpful without being pushy. The price was fair, and t from Toyota of Braintree. Both the salesperson (Sam Li) and the manager (Carlos Ortega) were helpful without being pushy. The price was fair, and they were happy to take care of some minor fixes the car needed. Previously we shopped at 3 other Toyota dealerships in the area, and had generally unpleasant experiences with stereotypical used car salesmen. I can whole-heartedly recommend Sam and Toyota of Braintree. More