Toyota of Braintree

Everyone was very helpful. We had many questions about the Toyota Sienna and they were able to answer all of our questions. At no time did we feel pressured to make a purchase but it didn't take long for the Toyota Sienna and they were able to answer all of our questions. At no time did we feel pressured to make a purchase but it didn't take long for us to make a decision. Our dealer was very thorough in making sure the car was delivered with all the extras we ordered. More

My experience with Toyota of Braintree was fantasic. We walked into the dealership with no intention of purchasing that day, and by the end of our time there, we signed off on a new car. The deal, the cus walked into the dealership with no intention of purchasing that day, and by the end of our time there, we signed off on a new car. The deal, the customer service, and the car itself was too good to pass up! More

I have purchased several vehicles from Tufankjian. Never never has there been a problem. This dealership goes out of it's way to make sure you are 110% satisfied. What dealership does the owners come out never has there been a problem. This dealership goes out of it's way to make sure you are 110% satisfied. What dealership does the owners come out and shake your hand and ask if you if you need anything...answer Braintree Toyota. The sales staff, finance staff and service all get A+++. Besides being an outstanding dealer, thier inventory is incredible, if your looking for a certain Toyota they have it. More

Rick Heenan and George Saef were great to work with. They were straight forward, honest, and listened to our needs and wants. They didn't steer us into anything we didn't want. They also took their time and were straight forward, honest, and listened to our needs and wants. They didn't steer us into anything we didn't want. They also took their time and were patient. We started looking at the Matrix, then the Camry, and ended up with the RAV4. Highly recommend. More

We were shopping around for an '08 Highlander. Brian and Toyota of Braintree were pleasant to work with and the experience was hassle-free, unlike what we experienced at other dealerships. At the competi Toyota of Braintree were pleasant to work with and the experience was hassle-free, unlike what we experienced at other dealerships. At the competition, issues ranged from inexperienced sales people who didn't know much about their vehicles, price games (better price offered in an e-mail than what the sales manager offered when we were at the dealership; also writing a number on paper that the sales person couldn't sell the vehicle for), to poor communication (sales people didn't return our call after we agreed to a price, as long as they properly repaired some damage). Bob, in the internet group at Toyota of Braintree, took great care of us from the outset. He was prompt and offered specific answers to our questions. He also moved quickly and got me into their dealership to view the vehicle we ultimately ended up purchasing. Initially, I hadn't planned to go that far of a distance for a vehicle, but Bob struck while the iron was hot, which made the difference. On-site, Bob passed things on to Brian, who was a straight-shooter, accommodating and treated me like an educated consumer. He was personable and asked enough to get to know me and our needs without pretending that he wanted to become my new best friend. Throughout the experience, when I compared my experience at Toyota of Braintree, I knew that I would rather give my business to Brian than to one of the other sales people we had met at other dealerships. Bob also didn't just disappear. He helped out when needed (Brian was closing another deal and I never felt neglected, or that I was wasting my time.) Behind-the-scenes, Arthur did a good job on the paperwork aspect, and to explain warranty information. He didn't mess around, was thorough, and explained things in a way that was conversational, rather than using lofty, inflated language. He also was quick to contact resources that he needed after traditional business hours to ensure things went off without a hitch. After 21+ years, it was clear he knows his business. The whole process took no time at all and Brian made good on all aspects of the deal. The only thing outstanding is a set of floor mats, but based on the experience so far, I'm sure he will follow-through. When we're in the market for another vehicle, I'll be sure to visit Toyota of Braintree. More

Purchasing a car (new or used) has always been one of my greatest fears. It is something I have always put off as long as possible. The people I dealt with at Tufankjian Toyota were wonderful to work with greatest fears. It is something I have always put off as long as possible. The people I dealt with at Tufankjian Toyota were wonderful to work with. I did not feel that I was pressured in any way. More

I very recently bought a new 2010 Toyota Highlander from Tufankjian Toyota of Braintree. I called on a Sunday morning and spoke with Bob Hadges, who was very courteous and helpful and gave me information Tufankjian Toyota of Braintree. I called on a Sunday morning and spoke with Bob Hadges, who was very courteous and helpful and gave me information and initial pricing information on the vehicle I wanted. When I arrived at the dealership, I was very impressed with the spacious and modern showroom. I met Bob and he introduced me to Steve Lavanchy. Steve worked with me from the test drive through to purchasing the vehicle and was at all times a class act and a professional. Steve did not adopt high pressure sales techniques and instead gave me the information and help that I needed to make my decision. Later that Sunday, I worked with John Celesk on financing and purchasing the vehicle. John tirelessly went over various financing options and different options to add to the vehicle. Like Steve, John did not use forceful sales techniques; rather, he patiently let me know about my options so that I went home satisfied. I had the car in service to install the options that I selected and Mike Hankes was very helpful in working with me to get me a great system at a great price. Steve Lavanchy was extremely accessible and kept in touch with me during the whole process. Tufankjian Toyota of Braintree also let me use a loaner vehicle while my options were being installed. Even though another Toyota dealership is located in my town and is less than 10 minutes away, I will travel to Toyota of Braintree to service my car in their modern service department. I cannot speak highly enough about Steve Lavanchy, John Celesk, Mike Hankes, and Bob Hadges and I am extremely satisfied with my car-buying experience. Also, I love the car--that helps! More

I had the pleasure to be assisted by Sam and Wallace. Sam is a very polite and nice man who will take care of you with all the patience you need. He answered all my questions and was willing to do whatever I is a very polite and nice man who will take care of you with all the patience you need. He answered all my questions and was willing to do whatever I asked him to. My car it was ready so quickly! I appreciate his kindness and knowledge of the product which gave me security on my lease decision. I am very happy with the treatment of all, especially Sam and Wallace. I definitely refer this dealership for anyone that likes courtesy and good treatment. More

I have been pleasure to work with Jim Paige (sale man) and Carlos (sale manager). I have been heard a lot bad point of view regarding to this dealer. However, Jim Paige is a terrific sale man who helps m and Carlos (sale manager). I have been heard a lot bad point of view regarding to this dealer. However, Jim Paige is a terrific sale man who helps me to answer anything questions if I have. Moreover, Carlos is the most friendly sale manager to help me in buying the car that I want in terms of budgeting money. I will recommend anyone to come this dealer to meet with either Jim or Carlos. They are the greatest resources for new buyers. thanks. jade. More

I went in after having a lengthy car search over a period of time and being unsuccesful. I met with Sam and he was very up front and honest with me. I gave him what my budget was and informed him of my unsuc of time and being unsuccesful. I met with Sam and he was very up front and honest with me. I gave him what my budget was and informed him of my unsuccesful searches due to some Credit issues. Sam found me a vehicle and made sure that everything was perfect. I felt like I was getting special treatment but it is how they treat each and every customer. I am so happy with the service and have already began recommending Sam to friends who are in the same boat that I was in. SHiggins More