Toyota of Braintree

I have to say, this was the most friendliest outgoing group of people my mom and I dealt with in the few weeks of car shopping. My mother recently needed to get a new car and decided she would like to &q group of people my mom and I dealt with in the few weeks of car shopping. My mother recently needed to get a new car and decided she would like to "lease"; instead of buying. As she is a loyal "camry"person, she wanted to stay local. When we arrivad at the Toyota dealership we were greeted by Kenny T, who was very friendly and knowledgable. Once my mom told him she would prefer a "silver" Corolla LE, Kenny went out of his way to find her one,and actually found one in stock that just came in with only 7 miles. Then we met Kenny's manager, Mark McElroy,who was a delight. Mark went out of his way to make the car budget "fit"for my mom's needs. It was nice to see that a person from the management team was putting the customer's needs first, not the bottom sales dollar, especially in this economy. During the time in the showroom, we crossed paths with Donna LaRosa aka "tumbleweed" who answered additional questions my mom had about the dealership and their customer service dept, policies, etc. Ms. LaRosa had a very positive attitude about the company,standing behind their vehicles, etc. During the final phase of the adventure of car financing, my mom dealt with Arthur Martel and Jessica Reed, aka "fun loving nancy" and "the princess"; who I must say were the happiest two people in the bunch. Arthur and Jessica were very professional in the business dealings aspect, but were very friendly and comical with their quick remarks. Their outgoing personalities helped to relax my mom as she was so worried about all the the "what ifs". Arthur and Jessica even offered to cancel and return her old plates to the registry, so my mom didnt have to make the trip. We would just like to say in closing, that both my mom and I were impressed with the quality of people working at this dealership, and my mom just dealt with five. All five of these individuals were friendly, knowledgeable, and courteous of the customer's needs, and we would definately refer the dealership and these individuals to friends and family when they are in the market for a vehicle. More

Carlos was great. The price he gave me was fabulous and he was highly responsive, courteous and professional. I highly rate him and would go to him again and again! he was highly responsive, courteous and professional. I highly rate him and would go to him again and again! More

I met Bob previously through networking and thought he was just wonderful. This coincided with the time that my lease was up on the vehicle I was driving so I made an appointment with Bob to come in and s was just wonderful. This coincided with the time that my lease was up on the vehicle I was driving so I made an appointment with Bob to come in and see what my options were for leasing a new vehicle at his dealership. He showed me several options in my price range and never gave me the hard sell. He explained the differences between the final two cars I was considering and helped me make an informed decision. When the car that I wanted to lease got snatched up from under me by another buyer, Bob and his team jumped into action and got me the car that I wanted and in the color that I wanted very quickly. During my second meeting with Bob to pick up the car, he went over all the details of the car to make sure that I drove off the lot feeling comfortable with all the in and outs of the vehicle. Bob was amazing to work with, funny, personable, nice, and make this probably my best car related experience to date. I will definitely be going back to Bob when my lease is up and will recommend him and the Toyota of Braintree dealership to anyone and everyone I come across who may be looking for a car at a competitive price and with great customer service. Thanks Bob! More

I have had really bad experiences walking into other car dealerships and feeling hounded as everyone is trying to sell a car. However at Toyota of Braintree, the experience was quite the opposite. We were g dealerships and feeling hounded as everyone is trying to sell a car. However at Toyota of Braintree, the experience was quite the opposite. We were greeted by friendly staff especially our sale representative Eduardo. He was very knowledgeable and personable. He asked exactly what we were looking for and did not try to sway my decision one way or another. He spoke to me and my family in a way that showed extreme respect. Most dealerships you have to ask for discounts on the cars, in this situation I was given a discount on the price of the car just because Eduardo knew the budget I was working with and where I wanted my payments to be. Needless to say I walked out of there with a 2011 car, all because of the way I was treated, and I would definitely recommend my family and friends to go here when purchasing a vehicle. More

I visited one other Toyota dealership and was EXTREMELY unhappy with them. I came here and it was completely different as soon as I walked onto the lot. I was quickly greeted by Benson. He was very frein unhappy with them. I came here and it was completely different as soon as I walked onto the lot. I was quickly greeted by Benson. He was very freindly, knowledgeable, and pleasant to deal with. He show me around to look at the vehicals that I was interested in. There was no pressure or B.S. When I chose a vehical, Wallace took over with the financial aspect. He worked with me to get my payments to an acceptable range. He really worked to get things right and no problem with making a last minute change. I have since told everybody not to waste their time even going to the "other" Toyota dealer. My experience here was great and would recomend this dealer,Benson and Wallace to anyone considering a Toyota--well worth the trip. More

I was amazed at the level of customer service. Walace went above and beyond to get us a great deal on our lease. Walace even was in contact on his day off. Stacy gave a great presentation and came in on went above and beyond to get us a great deal on our lease. Walace even was in contact on his day off. Stacy gave a great presentation and came in on his day off to deliver our car because that is when we could take delivery. This was a "world class" buying experience and in the past twenty-five years of buying cars I have never felt more positive about our buying experience. I work in sales and always viewed "car salesman" as a profession I would not want as a title. After this experience, I almost wanted to say hire me it was that refreshing and professional!!! More

Toyota was excellent, great service. We were able to eat and same day delivering the new car I bought. I would recommend this to anyone, and will go there again! and same day delivering the new car I bought. I would recommend this to anyone, and will go there again! More

The dealership along with the salesman were extremely pleasant. Great customer service here goes a long way. Definitely the place to go if your looking for a new car. Awesome, friendly, and decent deals! pleasant. Great customer service here goes a long way. Definitely the place to go if your looking for a new car. Awesome, friendly, and decent deals! Special thanks to the salesman that service me Mr. Harish "Sunny" Ahuja. More

Mr damiano, Anthony domino was very informant on the Mr damiano, Anthony domino was very informant on the cars and very!!!! Pleasant and not pushy I test drived many car that I was looking at went over Mr damiano, Anthony domino was very informant on the cars and very!!!! Pleasant and not pushy I test drived many car that I was looking at went over ever think in all the cars that I was looking at and then some. I got a Toyota 2011 I have HP plate so they was was more work on anthony domino he was unable to get the car for me because of my insurance he was e-mailing me to let me know what was happening at each place of the proess about 4:00 pm he called me and very aplget that he was unable to get my new car He asked me if I needed a car I told him that I would be okay for I was not going any where he said he was sorry!!!! And then he asked if needed any thing at the store I was very impressed he made me feel like a person Joyce Boddie Joyceboddie@comcast.net tele 617-429-0101 More

I went to the dealership to purchase a new vehicle. I met with Brian Mcgrath who I must say is very professional. Brian was very helpful and answered any questions that I had. The purchase was quick and easy with Brian Mcgrath who I must say is very professional. Brian was very helpful and answered any questions that I had. The purchase was quick and easy. Everything was ready for me when I go there to pick up the car. I will reccommend anyone who is looking for a new car to buy from this dealership. I referred my friend there as well. More