Toyota of Braintree

My wife and I bought a new Toyota RAV4, AWD from Sam Li of Tufangjian Toyota Scion of Braintree on 10/28/2011. Sam was referred to us by a mutual friend for the purchase of the RAV4. Sam was very friendl of Tufangjian Toyota Scion of Braintree on 10/28/2011. Sam was referred to us by a mutual friend for the purchase of the RAV4. Sam was very friendly and professional in showing us the car and both my wife and I felt comfortable in agreeing on the purchase. More

Manuel Javier was very knowledgeable and explained every detail of my new Camry. He took time to go over every aspect of buying this new vehicle - extremely thorough. When I needed to drop off rental v detail of my new Camry. He took time to go over every aspect of buying this new vehicle - extremely thorough. When I needed to drop off rental vehicle in order to pickup my new car but had no way of getting from the Quincy Marriott to Toyota of Braintree, he volunteered to pick me up. Service was above and beyond! Thank you, Manuel! More

My overall experience was as pleasant as one can expect for buying a new car with the exception that there was a long wait time between the steps that they lead you through in purchasing a car. The wait w for buying a new car with the exception that there was a long wait time between the steps that they lead you through in purchasing a car. The wait was annoying since we had just given them our right arm so to speak in purchasing a new car. Our salesperson, Sunny, was extremely knowledgeable, helpful and friendly and worked very hard to make the sale which he deserved! The wait had nothing to do with Sunny, just the process they use at the dealership. More

My first encounter with this dealership was with Ed Walsh. After reading my internet request, he promptly called me and answered all my questions instead of doing what many dealerships do — not tell yo Walsh. After reading my internet request, he promptly called me and answered all my questions instead of doing what many dealerships do — not tell you anything unless you go there! I decided during that phone call if everyone at Toyota of Braintree is as upfront as Ed, this is where I wanted to buy a car. I told Ed that my husband and I would be in Braintree the following day. To my surprise he called before I left my home and told me to call when I was close to the dealership so he could have the car ready for me to test drive. Once there I was greeted by Ed and introduced to the wonderful man who I had the pleasure of buying my car from. His name is Manuel Javier. He is a gentle, kind, considerate, caring, pleasing, nonthreatening sales person who NEVER looses his patience no matter how many times you insist you are right, and he has the most wonderful accent! Once all the formalities were over we drove the car and noticed there was no back up camera, which I was told it had! Manny brought it to the attention of Mark Mcelroy, the sales manager, and Mark came over and with out any hassle told me that a camera would be installed at no cost to me! By this time I had made up my mind that this was the dealership I wanted to buy a car from and just hoped they would give me the trade in I expected. They did and now I was on my way to meet Bill DeTellis the accessories manager. It is Bill's job to tell you all the extra things you can buy for your car. I was very upfront with him and told him there was only one thing I wanted and to my surprise he only told us what options were available and he did not try to pressure me into spending more money than I wanted. Now we brought to the finance office. Here we were introduced to Jessica who is very knowledgeable, full of positive energy. Besides getting your financing in order it is her job to inform you of more things you can purchase for your car such as warranties etc. I listened to what she had to offer and then chose only those things I knew would benefit me. Again no hassle from Jessica! I am now driving my Toyota Camry Hybrid and love it and the experience I had at Toyota of Braintree. Thank you all for this wonderful experience. More

I was greeted at the door when I went in to the showroom. The salesperson, Eduardo Vivas, showed me around the building and assisted me in identifying the vehicle I would later purchase. He explained how t The salesperson, Eduardo Vivas, showed me around the building and assisted me in identifying the vehicle I would later purchase. He explained how the dealership worked and introduced me to the gentleman who rated my trade in vehicle. Mr. Vivas presented the appraisal of my vehicle to me and after a few negotiations with Mr. vivas as well as the Manager we agreed on a price. I was not feeling very well so it was decided I would leave a deposit and go home. Mr. Vivas would complete the paperwork and let me know how much I sould still owe and what the next step would be. The following day Mr. vivas called me with the balance that i owed and told me he would have the vehicle ready for me in one hour. I went to the dealership and met with Mr. Vivas, the finance mgr. and the retail mgr. Next Eduardo brought me out to the car and went over in detail every aspect and feature of the the truck. He also explained the 25,000/2 year maintenance program and answered all of my questions. My experience at this dealership was outstanding. Each person I encountered was polite, friendly and did whatever they could to make me comfortable. The owner of the dealership Mr. Tufankjian even made a trip out to say hello and to thank me for the business. More

When you first walk into the dealership everyone is so welcoming and helpful. My dad and I had the pleasure of working with Kenny Tempro. I was buying my first car and he was the guy to go to. He helpe welcoming and helpful. My dad and I had the pleasure of working with Kenny Tempro. I was buying my first car and he was the guy to go to. He helped us in every way possible and we left there with a smile. I never thought you could buy a new car and leave the dealer knowing you received the best deal possible. Working with Kenny Tempro was great and I would recommend him to anyone looking to buy a car. He truly takes care of you. More

Just bought a new 2011 Toyota Corolla S from Brian Mcgrath, He was a great salesman very helpful and knowledgeable made the transition from my old car to my new one very smooth and enjoyable. If you Mcgrath, He was a great salesman very helpful and knowledgeable made the transition from my old car to my new one very smooth and enjoyable. If you are in the market for buying a car whether new or old, I highly recommend him! More

We were looking to purchase a new vehicle for our expanding family and decided on getting a minivan. After much research, we decided on the Sienna. My wife and I walked into Toyota of Braintree to expanding family and decided on getting a minivan. After much research, we decided on the Sienna. My wife and I walked into Toyota of Braintree to see if we can look and test drive the Sienna. We were promptly greeted by the sales manager on the floor that night. This is our 5th new purchase and I can't tell you how many times we walked into a dealership, stood around for a while, with barely anyone in the dealership and being ignored until we have to flag someone down. So things were off to a good start. The sales manager asked if we were being helped and promptly introduced us to Mr. Vivas. We sat down and Mr. Vivas asked what we wanted to accomplish today. We said we wanted to take a look at the Sienna and would like to test drive one today. After answering some basic questions, we proceeded to look if they have the car we wanted with the options we wanted in stock. Unfortunately, there was none in stock, but Mr. Vivas was able to find a vehicle closest to what we wanted to purchase and gave us the key to test drive the vehicle on our own. No questions asked, just gave us the key and told us to take it for a spin. All my previous test drive, the sales rep came along, but not here. Again, very pleasantly surprised but we rolled with it. After the test drive, we sat down with Mr. Vivas again and while we wre test driving he went and searched all his inventory and find the car we wanted. He was able to find one that will be coming into the dealership in a couple of weeks. Perfect! We left happy and content with our car buying experience with Toyota that night. Fast forward to 1 week later, Mr. Vivas called us to follow up with us and see if we were still interested in the car we wanted. I said yes of course and he shared the good news that they have the exact car we wanted. The car was in stock and ready for our purchase a few weeks early. We went in that night at 8pm, sat down with Mr. Vivas, negotiated the price (which was rock solid) with little to no effort. The process was seemless and straightforward. No games, just a few back and forth and we agreed upon a price that I was content with. Got all the paperwork signed and the next day the car was physically delivered to our door step. Another plus in my book. Mr. Vivas was incredibly nice to work with. He stayed late that night when we bought our car, when the doors was already closed, to make sure we had all our questions answered. I would definitely recommend anyone to purchase a vehicle at this dealership and ask to work with Mr. Vivas. It was an awesome experience and we look forward to working with Toyota of Braintree to service our car as well as any future Toyota purchases. Thank you Toyota of Braintree! You guys truly rock! More

Everyone was really helpful with the whole process of leasing a new car. Kenny listened to what i had to say and worked towards helping. He even remembered me joking about a free hat and had two when i s leasing a new car. Kenny listened to what i had to say and worked towards helping. He even remembered me joking about a free hat and had two when i signed my paperwork. Brian helped get my plates switched and allowed us to test drive other cars while i waited for the registration to be done. Both were great to work with. They were really down to earth, easy to talk to, kinda guys. More

It was time for me to consider a new car, perhaps the last car I will have. Where do I go..what car do I choose?? Honda has just built a new dealership nearby. Chevrolet has an interesting new "Cruze" mo last car I will have. Where do I go..what car do I choose?? Honda has just built a new dealership nearby. Chevrolet has an interesting new "Cruze" model. My old dealer Tufankjian has built a beautiful new Toyota dealership 45 miles away. My present Toyota has been a good experience and Ken, the service manager has taken excellent care of my car. Oh, And David Tunfankian has always taken my cars to the dealership for servicewhen I lived in Duxbury. I doubt that anyone would give me that kind of service..so let's start there and if not happy or pressured, try another. Hopefully I can get the "deal" I want..can handle. But it is 45 miles to the showroom.??? do I really want tot do this???? I arrive at the dealership at the appointed time and was greeted not only by David, but also by Charlie Tufankjian, the owner. WOW! David introduced me to a salesman, Eduardo Vivas.; and to a sales manager Carlos Ortega. OH OH. I'll get pressure to take some deal they have cooked up that will be hard for me to carry. Don't like the looks of that!?? Surprise! That did not happen. When I was shown the Camry, I thought it would cost too much, so I suggested a Corolla. Eduardo said "take a Corolla home and try it." I did and returned convinced I wanted a Camry and was prepared for costs to me too heavy. To my surprise, Eduardo and Carlos just asked me " What financial arrangement do you want???" I had done some homework and I was not of a mind to low-ball. I gave them my honest assessment of what the car was worth and what my ability to pay comfortably was. They went off for a while, came back and said "fine" We can do that! The dreaded "press" was not! The whole process was done on a friendly basis in a sound businesslike manner. I was convinced I was treated very well. Unbelievable..bought a car and it didn't hurt. WHAT Pros! Tufankjian Toyota did an unbelievable job of re-estblishing a strong advocate of their terrific business operation that I can recommend all the time without any reservation.I was happy to have driven 45 miles! More