Toyota of Bowie

Vince was very forthcoming with answers that to the questions that I asked. He was an engaging person to deal with in the process of test driving and had alternatives ready for a future test drive..wh questions that I asked. He was an engaging person to deal with in the process of test driving and had alternatives ready for a future test drive..which is the camry se that I purchased. Everyone that I dealt with from number crunching,manuals or final finance purchase were extremly pleasant, knowledgeable and willing to answer any of my questions. Price was reasonable to what I had seen on the web. Thank you More

from the momment i drove in to their lot, to the time i left with a new 2010 prius, the service was splendid. from the sales person to the account person to the house keeping team. i was thoroughly pleased left with a new 2010 prius, the service was splendid. from the sales person to the account person to the house keeping team. i was thoroughly pleased. Vinny Maranto checked on me frequently and kept me hydrated with a bottle of water and soft drink as requested, while i waited on paperwork. I felt at ease to call and ask Vinny questions even after I left the dealearship. He was awesome! Leo the account person was great too. They all worked to make sure I was satisfied with the final result. I am definitely pleased. great job Toyota of Bowie! More

I had gone to a previous dealership to return my lease vehicle. My plans were to return the lease vehicle and attempt to buy it right out. The employee at the other dealership was not very friendly nor h vehicle. My plans were to return the lease vehicle and attempt to buy it right out. The employee at the other dealership was not very friendly nor helpful. I left and decide to try the Bowie location and immediately was approach by Vince Maranto. I explain my situation and he promplty provide me with options. I ended up leasing a new Prius and not keeping the old one. More

My experience here was great. I was looking to lease a car and I was checking out different dealers. Andrew is an excellent sales person. He wasn't pushy. He was very understanding of what I wanted. He an car and I was checking out different dealers. Andrew is an excellent sales person. He wasn't pushy. He was very understanding of what I wanted. He answered my questions. We liked how he explained the features of the car. He took the time to explain the vehicle on the test drive. He was always happy and in a good mood. He gave us great customer service. We liked the popcorn too. Also, this place doesn't just forget about you once you get the vehicle. They are available if you have questions. More

Toyota of Bowie wasn't my first choice since I live closer to another dealership, but I'm glad that my research turned up their lifetime warranty. I had been in contact with Erik and Tim about a Rav 4 closer to another dealership, but I'm glad that my research turned up their lifetime warranty. I had been in contact with Erik and Tim about a Rav 4 for weeks before I decided to come into their dealership and they made sure that I was taken care of when I arrived. Even though their price wasn't the lowest of all the quotes that I received, the included lifetime power-train warranty was definitely worth it! The Rav 4 I had requested was ready for me when I arrived and my niece and I both enjoyed the free popcorn in their showroom. My daughter will be looking for a Corolla in a few months and I'm happy to say that she'll be getting it from Toyota of Bowie! More

I say Erik Thompson is an absolute liar. He had stepped out, came back and gave five excuses to bring the price up. Lou as he claims him to be the general manager is very unprofessional and rude. He lacks out, came back and gave five excuses to bring the price up. Lou as he claims him to be the general manager is very unprofessional and rude. He lacks the manner of a general manager. PLS. DO YOURSELF A FAVOR AND DO NOT ATTEMPT TO DEAL WITH THIS DEALERSHIP AT ALL! More

Our purchase was based off the USAA generated price. My wife and I had done our research and determined that the price was a great price for the vehicle ($950 under invoice). Our sales person, Lavonne Byrd wife and I had done our research and determined that the price was a great price for the vehicle ($950 under invoice). Our sales person, Lavonne Byrd, was very kind, professional and did not try to intimidate us into purchasing a vehicle. The main gripe we had was when it came to the options of the vehicle. The USAA website (as well as Toyotas website) allows a person to build their vehicle to their liking, and I selected the tech package and cold weather package only. We were told once we arrived at the dealership that every Highlander has the towing package and cross bars already included, thus they could not take these things off. I found that to be disingenuous, since Toyotas are build to be option based more than any other of their competitors. After much haggling, I ended up paying for part of the invoice price of the packages. Not happy with that aspect of the purchasing, and I will be writing a letter to Toyota about this issue. But my sales person was pleasant, I still got a good price, and every other person outside of the sales manager were great to work with. I would recommend them as a place to purchase a vehicle, but I would caution over the "options" freedom you are supposed to have that Toyota (corporate or Bowie, I do not know who is responsible) does not actually give you. More

I have taken my car into Toyota of Bowie more than 6 times in the last couple of months for warranty work. The back windshield had to be replaced due a faulty rear defroster. They have also replaced TWO times in the last couple of months for warranty work. The back windshield had to be replaced due a faulty rear defroster. They have also replaced TWO (2) GPS unit/radio/A/C units. Due to.....They were not sure why two units went out. I took it in both times because of a burning odor, GPS screen going out, and interference with the radio. They could not explain why or what happened....I mentioned maybe an electricial short. Oh no, was the response and still no answer what had caused this. I have also had two retractor motors replaced in the driver side door(which controls the window power window). Alas, I was blown off. Tom, the Service Manager, could not explain it either. When I asked him several times, he became very defensive and rude. He eluded that I must have done something to cause these issues. Yea right, I love spending my time sitting multiple days and many hours in the dealership. Give me a break! I would not recommend Toyota of Bowie or their sister store Capital Toyota in Landover Md either. And the recall issues to deal with since it has been reported their fix did not fix the sudden accelleration problem either. My car is an 2008 Toyota Camry Hybrid with less than 26,000 miles on it. You think Toyota would buy this crap car back or take responsibility for their problems. More

From the moment I stepped into the dealership we never felt welcomed nor valued. Our salesperson was cold and transactional, ala stepford style. We test drove a 4Runner and Highlander and was quite plea felt welcomed nor valued. Our salesperson was cold and transactional, ala stepford style. We test drove a 4Runner and Highlander and was quite pleased with both products. However, when it came down to negotiating a price, here is where the rubber met the road (pun intended). While the salesperson 'told' me on the phone they would work with me, things changed (surprise) when we came in. Okay, I understand the game. But not only was the price we were negotiating reasonable, but was most definitely doable! I received a TrueCar price from AAA for that dealership. They didn't know that, I wanted to see how honest they would be without me flexing the AAA certificate. The difference was $2,700. Additionally, other area dealers had a low ADVERTISED price. Fitzgerald Auto Mall Gaithersburg, MD and Chalmsburg, PA (highly recommended on dealerrater). We went to TOB because it's less than 5 miles from our home- Fitzgerald is 20+ miles away. They said the price was firm; so we kindly thanked them and left. Later that day and two days later, we got a call from the Manager and salesperson asking us what are we going to do! I asked them, "what are you going to do?" They reiterated that the price was firm- I thought, okay, then have a nice life, why are you bugging me. A few days later we went to Honda of Bowie where the experience could not have been more dissimlar. Not only did they work with us on our pricing, but the salespeople worked like a family, all were a part of the experience- we worked with 3 individuals. They were not pushy; very friendly and always deferred us to the right person. The deal we got was indescribable- I presented the offer to 3 area Honda dealers and none could meet nor beat the price. We are now proud ownders of a Honda Pilot EX-L! More

some staff were just giving me a look when i first walked in. i had to stand idly for a few seconds before somebody entertained me. overall, buying from that dealership was not a happy one because i did not in. i had to stand idly for a few seconds before somebody entertained me. overall, buying from that dealership was not a happy one because i did not get the same THOROUGH service - in terms of explanations on everything - that my other friends went through when they went to other dealerships and bought their first cars. they were treated very well, like royalty, even if they didn't buy the car right away. they were only very nice after i bought the car. More